Executive Summary
Polished Project Manager with a proven track record in managing multi-million dollar global projects by creating a Best-in-Class IT work environment through the implementation of IT Best Practices. Creating excellence requires PMO optimization and portfolio management ensuring the right blend of project prioritization is applied to merge capital projects and align them to meet the corporate strategy, impacting several business units resulting in net savings or revenue generating stream lines associated with capital projects or Maintenance and Enhancements (M & E). I am a proactive business partner to the executive committee in planning and executing business objectives within various industries, including GIS Software Development, Manufacturing, Health Systems, Department of Defense, Telecommunications and Banking.
My tactical initiative has always been a consultative approach in offering a viable business solution, managing communication plans, change requests, internal/offshore staff, vendors, budget and business requirements, aligning the business strategy with software solutions that are specifically tailored for each client. As a leader in the Technology Solutions Team for various Fortune 100 Companies I have demonstrated global leadership and authority including meeting or exceeding target goals, achieved various performance awards and corporate recognition through effective leadership methodology, resource allocation/leveling, capital project management, software life cycle management, system integration, vendor negotiations, current state analysis and strategic roadmap/future state analysis.
I am a critical thinker with excellent communications skills, both written and verbal, able to communication both vertically or horizontally throughout the corporate spectrum who applies proven best practices and best in class technical solutions by expertly directing resources and technology on a large scale. Additional expertise in the following areas:
- SDLC, SOW, WBS, Roadmap
- MS Project, Visio, Excel, CRM
- Scope, Change Mgmt.
- Waterfall, Agile, CMMI, SOX
- Resource, Budget, Earn Value Mgmt.
- Cross-Functional Team Mgmt.
- SAP Implementation, Integration
- Vendor Mgmt, RFI, RFP, RFQ
Project Inception-Completion
Formal Education
Graduate Program in Advance Project Management
Bachelors in Business Administration
Corporate Experience
Confidential, 5/2012 to Present
Project Manager
Management of 14 small to large projects, both capitalized and system enhancements, including stakeholder interaction. Manage, project scope/change management, test development, both in TEST and PROD environment, including staging and Production/Deployment Plan. Agile (system enhancements) and Waterfall (capital projects) Methodology. Successful project delivery on time and within budget. Project Status reporting, facilitator during JAD sessions, created, distributed and archived meeting agenda, minutes, action items, decisions and risks. Develop PMO framework used to optimize PMO portfolio for 14 projects.
Managed and assess resources prior to building the team. IT environment inclusive of ERP system, Crystal Reports, SQL Servers, Remote Networks, CMS Job Scheduling engine, and Code enhancements. POC for the stakeholder community to elicit and gather business requirements using best practices, including Use Cases, Visio, SQL queries, conducted UAT and gained agreement on system enhancements and start to finish project delivery.
Confidential, 4/2011 - 6/2011
Project Manager (Consultant)
Managed multiple SAP projects, including the communication, change management process coordination, prepared meeting agenda and minutes, distributed minutes and other artifacts to executives (sponsors), stakeholders, internal team members for GIS software capital and SAP SD M & E projects, including software development and services of mobile solution integrations with an ongoing GIS effort, while being the primary POC and advisor on the latest information systems technology and responsible for developing the technological standards, as well as long-range technological plans to meet the business requirements and service goals business units.
I provided enterprise-wide technological and strategic leadership and direction, setting goals, policy, and procedures and ensuring compliance with adopted technology strategies. My program/project responsibilities include creating PM deliverables regarding the planning, coordinating and directing activities and initiatives that have broad organizational impact focusing on product development, continuous improvement within a complex infrastructure.
Fostered and maintained a collaborative relationship with internal and external business partners to ensure customer satisfaction and profitability. Implemented Project Management Office (PMO) metrics to ensure team is aligned with project deliverables/timeline, by managing the lifecycle throughout the life of the project, by working with and leading teams to ensure efficiency and quality service.
Confidential, Irvine, CA2/2009 - 9/2010
Technical Consultant
Technical Consultant providing support to the SAP CRM process areas, including: Service Management, Customer Interaction Center, Sales, Marketing and Internet Sales. Responsible for managing the master/detail data by providing hands on functional and technical knowledge of the client relationships activities. Planned, organized customer requirements to help identify, clarify, and resolve complex issues critical to clients' success by developing key client requirements and insights, including defining and managing all data collection initiatives by interacting with clients to ensure progress was being met. Worked closely with other functional areas to deliver viable solutions, by building and maintaining a network of professional relationships within the SAP CRM business community.
Confidential, Rancho Cucamonga, CA6/2008 - 12/2008
Project Manager
Management of a multimillion-dollar, multi-phase projects through effective management of the consolidated master project plan, conducting resource/technology analysis and mediating risk by partnering with the business. Fostering and maintaining a collaborative relationship with internal and external business partners to ensure customer satisfaction and profitability. Managed team leads to ensure project performance by measuring the schedule and the workforce, ultimately reporting to the executive sponsors regarding the project progress, using MS PowerPoint presentations with imbedded graphics and metrics. Implemented PMO metrics to ensure team is aligned with project deliverables/timeline, by managing the lifecycle throughout the life of the project, by working with and leading teams to ensure efficiency and quality service. Created a unique method to monitor the customer reaction to change with the implementation instituting "end user experience" designated within the Organizational Readiness teams (i.e. testing) to identify gaps in the requirements before releasing into production. Manage corrective actions process relative to performance feedback/issues. Includes identifying and assigning corrective actions based on customer feedback, project status, metrics results, and general awareness of program status. Report findings and mediate during the end user simultaneously proceed with integration cycle testing to meet cutover timelines in order to implement on schedule.
Confidential,7/2007 - 12/2007
Project Manager
Management of an SAP multi-phase deployment within the (SD) module, particular emphasis on MDM for Business Partners, Product, Condition, Output, Agreement and SOM for the regional Order to Cash J & J 200 million dollar initiative covering 10 operating companies nationally. Transformed J & J's supply chain management from a sequential process of decentralized network of 10 operating companies into 1 SCM that facilitates suppliers, manufacturers, retailers, business partners, and customers alike. Planned and executed supply chain business processes utilizing Advanced Planning and Optimization based on collaborative dialog with various department SMEs regarding strategy and operational planning. Align Business Stakeholder and ready the site for business units impacted by the SAP implementation including finance, distribution, customer service, sales and marketing. Use of effective consulting skills, business knowledge, and best practice solution expertise to effectively integrate SAP technology into the Sales Order Management business channel. Responsible for 7 FTEs, 2 Consultants and 5 Matrix Resources, leading the project team through SAP Best Practice Methodology including, Blueprint, Configuration, Operational Readiness, Data Cleansing, Stakeholder Alignment, SOX Control, SOPs, FMEA, Business Continuity, String/E2E Business Scenario/CRP/OQPQ Testing, Cutover Readiness, QA, Conversion Readiness, Implementation Readiness, Production Support Readiness, Org Design Execution, Communication/Change Management, Training, Deployment and Post Deployment Action review.
Confidential, CA4/2006 - 8/2006
Project Manager
Management and execution of ERP recurring and non recurring IT projects across all business sectors. Management of SAP FI, SME, Consultants and FTE IT resources and Vendors working on SAP-EAI sub system integration projects, including Vertex Sales and Use Tax System, Deloitte Corp Tax and EDP System, Inter-Department Work Order (IWO) System and OCI Bidding System. Implemented existing technology and functionality through advanced project management skills, tools and earned value. Developed a viable project plan to satisfy the business requirements, management of cost, schedule, technical requirements, issues and actions.
Provide effective resource management and procurement oversight, adequate and timely execution of communications, effective change control, customer satisfaction, and status reporting. Maintained CMMI Level 3 at (green/blue) throughout life cycle. Met compliance with Sarbanes-Oxley, Internal Audit, Information Security, and Supplier Management. Managed and directed multiple projects concurrently, including Vendor, client and resources. Extensive knowledge and experience with MS Project/Server, Earned Value, Cost Benefit Analysis, ROI, Level of Effort within a strong matrix organization.
Confidential, Irvine CA 11/2005 - 3/2006
Project Manager
Directed activities for medium to large, medium to high-risk technology-based system integration projects from initiation to delivery, on a multi platform environment, applications, and/or business lines. Manage cross-functional teams consisting of Engagement Management, Business Solutions Architects, Technical Solutions Architects, Business Process Analysts, GUI Development, Core Development, QA, Client Implementation Team Representative, Coordinate efforts across multiple project teams, ensuring that interdependencies are not missed, that project priorities are negotiated, and that shared resources are employed effectively. Work with component project managers and project teams to identify risks and propose mitigation plans. Facilitate project Solutions Design & Implementation phases. Upon client acceptance of completed project, work with Operations & Support teams to facilitate training and transition for maintenance & ongoing support. Create project management artifacts such as project plan, project schedule, and associated task dependencies. Facilitate creation of deployment approach, training plan, & supporting operational needs. Provide weekly project status. Gather metrics to refine future estimation models. Facilitate deployment of the new business processes via training classes & onsite support. Facilitate monitoring & measurement of the new business processes, including collection & reporting of associated metrics.
Confidential, Ontario CA 1/2005 - 11/2005
Business Development of Internet Business Solutions
Management of print and online advertising projects for small to medium size companies ranging from 500K to 300million in annual sales. Managed website development for individual company campaign including ROI justification and tracking of capital expenditures and product outsourcing. Provided financial analysis of cost reduction initiatives and other operational programs as required. Provided financial analysis of capital authorization requests. Developed and supported the analysis of product life cycle time. Provided ad hoc reporting and analysis for manufacturing, service and food industry. Initiate and lead process improvement activities. Defined the scope of a newly created business strategy, negotiate contractual terms and conditions. Documented business requirements analysis and ran numbers through business models (what if scenarios) using various financial systems. Responsible for Annual Capital/Expense Budget, Sales Projected Forecast, SWOT, ROI.
Confidential, Irvine CA 2002 - 2004
Financial Services Analyst
Responsible for making the financial business channel more effective by providing services to help streamline financial processes, reduce the cost of finance, improve cash flow and increase the relevance and timeliness of financial and management information. Service offerings include: Finance Operations Improvement, Integrated Performance Management, Finance Transformation, Revenue Cycle Improvement, and Finance Shared Services, including mutual funds, annuities and other financial products.
Confidential, Orange County CA1999 - 2002
Manager
Management of team regarding technical/business channel, including DSL technologies, and other telephony platforms. Communicates goals and business needs to internal team and provided weekly status to next level of management. Liaison between business unit and technical team, DCL Project rollout, including setting and maintaining performance test timelines, issue management and resolution, attend project meetings, defect management and cross-organization during testing. Responsibilities span across several technical groups such as development network operations during the development cycle. Train, document and validate system users, regarding software changes, modifications, resources, navigational/system overlapping procedures running on a multiple platform environment, comprising various software environment.
Confidential, Westwood CA1998 - 1999
Business Systems Analyst
Analyze, evaluate and document end-user requirements, including company/department policies & procedures regarding the SIMS System on an client server platform environment. User-Community consisted of KB sales force along with accounting (clerical) staff. Lead and participated in various projects to gather business specification/s, internal controls, business needs and document and train the user- community (business owners). Communicate and provide user-needs to programming for technical modifications. Project leader on specification/s of project status in regards to next level business needs Liaison between business unit and technical team.
