Overall Program Management Consultant Resume

SUMMARY

Leader experienced in project, financial, product and people management. Excellent communication, relationship management and organizational skills. Proficient in adult learner curriculum facilitation (Project Management and Leadership skills). Educator for Mental Health Awareness programs for the National Alliance on Mental Illness.

PROFESSIONAL EXPERIENCE

Confidential

Overall Program Management Consultant

Responsibilities:

Manage 20+ people in developing enhanced product offers for individuals and families to save for retirement and pre - retirement goals (funding new home, private or higher education, travel, luxury items)
Manage program financials ($7 - 10 million annual budget) tracking results back to business case
Partner with Internal IT and vendors providing high quality project delivery via TRP Agile Methodology
Support creation of policies, procedures, and education partnering with Compliance, Legal, Operations, and Client Relationship teams, ensuring associate readiness for enhanced offerings
Manage program reporting, sponsor communications and Key Performance Indicators

Confidential

Program Manager

Responsibilities:

Managed development of Global Enterprise Process Taxonomy (EPT) for BI Consumer, partnering with Confidential Investment and Merchant Services establishing one EPT to meet UK & US Regulatory best practices
Developed and facilitated education for business agnostic, process-led Risk and Control Self-Assessments
Liaised with Control Office, Compliance, and Regulatory Management confirming accurate process mapping
Managed Blueworks Live administration and education, ensuring accurate, centralized, global repository
Managed initiatives to improve performance, drive strategic plan, enhance controls, and reduce expenses

Confidential

Chief Control Office

Responsibilities:

Managed Enterprise Risk Management Framework, Risk and Control Self-Assessments (RCSA), Conduct Risks and Operational Risks certifying process improvements had embedded controls for assigned departments
Program Manager for 1st Line of Defense engagement (process mapping, procedures and control testing) self-identifying and remediating gaps prior to negative customer, regulatory or financial impacts
Ensured ongoing Control Management infrastructure was maintained and departments proactively self-identified control gaps, understood regulations and updated RCSA details regularly
Managed on-boarding, education and ongoing administration of 30+ Task Force team members
Managed Ernst Young on regulatory engagement. Negotiated reduced rates and secured funding

Confidential

Global Business Manager

Responsibilities:

Managed Governance, Strategic Planning, Financial Analysis, Human Resource Management and Colleague Engagement for Head of Global Collections (supporting UK, US, Spain, Portugal, Germany and South Africa)
Managed executive reporting, tailoring presentations by audience, managing risks and issues related to Finance, Headcount, Key Performance Indicators, HR, Compliance and Control, and Project-based metrics and topics
Liaised with Global Finance and Management Information teams, ensuring accurate, timely analysis, communications, presentations, and proposals were developed for the Head of C&R and impacted stakeholders
Managed initiatives to improve performance, drive strategic plan, enhance controls, and reduce expenses
Managed citizenship agenda and supported eNPS (Employee Net Promoter Score) analysis for Collections

Confidential

Project Delivery Manager

Responsibilities:

Managed prioritization, securing funding for capital project budget of $10 million annually
Directed 7+ Project Managers on 50+ projects implementing Project Management and Control best practices
Directed 5+ testers on UAT and PVT, confirming code met quality standards prior to and post release
Reengineered processes, templates, and education, ensuring consistent adherence during transition to Agile
Responsible for executive communications for progress, issues and risks related to high priority initiatives
Managed recruiting for Project Delivery. Relationship Manager with multiple contract labor vendors