SUMMARY

• Professional with over 15 years’ experience of solid project management and delivery experience, including systems integration, technology and business reengineering, change management, vendor/contract management, platform delivery, risk management, executive reporting, and strategic planning. I also have over 8 years of financial management, financial controls, business continuation planning, and cost containment/reengineering.
• Extensive experience developing project plans, objectives, strategy, scope, budget, scheduling, risk mitigation, change management, contingency planning, requirements, deliverables, timelines, work breakdown structures, use case, test case, and training needs, for all project assignments.
• Experienced in PMP, Agile, Six Sigma and ITIL / IMS methodologies and concepts.
• Strong leadership and team building skills in a PMO matrix organization with ability to work effectively with cross - functional, offshore and client teams.
• Experienced in Confidential Cloud, Microsoft Azure and AWS migration project planning and execution thru audit and client acceptance.
• Responsible for business analysis and migration planning, data collection, Cognos Reporting.
• Consulted customer on needs assessment, business requirements, process development, suppliers, Telco Circuit Orders, software development and material logistics.
• Experienced in RFI / RFP creation, contract negotiation, Bid review / Award and management of subcontractors to project completion.
• Participated in site final walk-thru and the completion of all close-out documentation such as call flow/Data flow documentation and system operating instructions, billings, collections, payments, warranty and all project records.
• Managed the system development lifecycle through implementation and training, along with all related materials, work products, updates, including customer acceptance.
• Experienced in network planning, financial planning, project/team management, technology evaluation, platform selection, application integration and disaster recovery design.
• Experienced in Enterprise Contact / Access Center design, Application Integration, IVR, and data recovery plans.
• Experienced in Telco Management, Circuit orders, Delivery, both Data and Voice circuits.
• Track record of ability to build and maintain strong alliances and client/business partner relationships
• Excellent communication skills: consulting, negotiation, presentation preparation, delivery, and public speaking skills
• Strong interpersonal and team development acumen, within and across division or company lines
• Solid and diverse experience in concept development and implementation through management of multiple concurrent and large-scale reengineering and IT projects.
• Exceptional problem-solving skills; anticipates and deflects issues while maintaining knowledge of overall business and client trends

PROFESSIONAL EXPERIENCE

Confidential - Costa Mesa, CA

Project/Program Manager

Responsibilities:

• Managed multiple delivery projects concurrently while executing every project on time within budget and scope .
• Managed Cloud migration Program for large chemical and shipping companies as part of Confidential .
• Responsible for building teams both internal offshore resources and third parties/vendors for the flawless execution of projects.
• Tasked to develop project scope and objectives, obtain business approval, cost tracking, progress reporting to all relevant stakeholders and ensuring technical feasibility.
• Required to develop a detailed project plan to track progress, ensure resource availability and allocation, use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Managed Telco/Infrastructure delivery orders, provisioning and testing with vendor.
• Manage the relationship with the client and all stakeholders, perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors also Create and maintain comprehensive project documentation

Environment: Manage Infrastructure and development projects, Cognos BI Reporting, Informatica ETL, SQL, Clarity, IaaS, PaaS, SaaS, UCaaS, Agile, MS Project, MS Word, Power Point, Visio, Excel, Lotus Notes, Service Now, Workday, Reporting and financial reporting, invoicing and PO management.

Confidential - Pasadena, CA

Solution Consultant

Responsibilities:

• As part of the KPIT Contact Center Services EPP Track. I was tasked to clearly define CRQ’s, SR’s and business requirements. Translate those requirements into design specifications.
• Tasked to analyze and define business requirements and processes as they relate to technology solutions using the agile methodology for software design, development, and integration.
• Responsible for reporting to management and leadership regarding SR and CRQ status.
• Responsible for supporting business leaders in Project planning, data collection, assist with requirement development, vendor response and assessment
• Experienced in Genesys contact center framework, Private Cloud, Hybrid Cloud, Telco Circuit utilization, IVR design, IR routing and ancillary application integrations like IVR, Aspect, NICE, Informatica ELS and SQL.
• Analyze and review planned test strategies and defect closure for hosted Genesys infrastructure.
• Consult on new site telephony design including IVR call flows, IR routing requirements and PBX design, implementation and documentation.
• Consulted on Workforce management design, deployment, testing and support.
• Reviewed contract specifications, SR requirements and CRQ costs to determine installation meets SR requirements.

Environment: Manage project deliverables, Oracle BI Reporting, Agile, MS Project, MS Word, Visio, Excel, Lotus Notes, Informatica ETL, Service Now, Clarity/NIKU/JIRA, Remedy, Genesys, IVR, IR, IaaS, PaaS, SaaS, Reporting and framework.

Confidential - Tucson, AZ

Commissioning Manager

Responsibilities:

• Tasked with Managing the commissioning team including subcontractors, vendors and testing through project completion.
• Preparation of the Project Quality Plans, Quality Control Plans and Project Quality Procedures which guarantee compliance with contractual requirements and ISO Standards.
• Utilize suite of tools to ensure collection of accurate, timely information and reporting on project metrics supporting business processes including revenue recognition.
• Supported the Project Owner’s team consisting of Construction, Engineering, Commissioning and Quality Assurance with issues resolution and performance testing thru energization and acceptance.
• Provide technical direction or support to installation teams during installation, start-up, testing, system commissioning, or performance monitoring.
• Coordinate with all stake holders to ensure that the project is delivered on Schedule with high quality and within the required cost.
• Knowledge of Solar systems, PV panels, Solar Inverters, AC and DC cabling, Switchgear, Transformers, SCADA, Instrumentation grid tied, grid interactive, power conversion.

Environment: Manage project deliverables, onsite supervision, MS Project, MS Word, Visio, Excel, Outlook, BI/NIKU/JIRA, Customer facing, Status and Reporting.

Confidential - Weston, FL

Consultant - Project Manager

Responsibilities:

• Responsible for Data Center application and infrastructure migration, as part of the Data Center relocation Project.
• Managed NICE Call recording move to new Access Center, including telco circuit orders and delivery.
• Managed Avaya PBX move to new Call Center, Telco including Circuit delivery, routing, testing, agent desk phones and CTI testing.
• Managed EMC Storage Array Move as part of the Data Center relocation project. Developed project plans, project budgets and resource plans/forecasts in a PMO Organization. I directed project activities including objectives, stakeholder reviews, risk management, change control and communications.
• Utilized financial suite of tools, ensure collection of accurate, timely information and reporting on project progress including financials in Clarity.
• Managed mainframe applications move to new Lpars as part of New Data Center build project. Move group 8 lead.
• Managed Application Move and Integration activity of team consisting of Environment builds, Virtual Machine sizing, Physical Storage, Application design team, and 3rd party vendors to meet business requirements.
• Responsible for cost management of projects, develop project milestone schedule, conduct status meetings, and ensure business requirements are met.
• Responsible for server build requests, Virtual and Physical server sizing, software configuration of E1, E2 and E3 environments.
• Interfaced with stakeholders to document Application design, SDLC Audit and Access center environments to meet functional requirements for successful implementation.

Environment: Agile Methodology, MS Project, Visio, Excel, Word, Cloud, IaaS, PaaS, SaaS, Clarity BI, Remedy, Clarity, Cognos, Share Point, end-to-end application integration, VM, MS Dot Net, Application development, SQL, Data Warehouse, Service Now, Workday, EMC, NICE, AVAYA