PROFESSIONAL OBJECTIVE:

Highly motivated professional seeking an opportunity where my background and qualifications will continue to be elevated.

SUMMARY:

• 15+ year’s top performance including experienced program/project management, customer service initiatives, billing platforms, formal training and significant achievements in the areas of TEM wireless management.
• Technical consulting, sales/sales management, information technology, technical support, strategic planning, staff supervision, developing training materials, six sigma, product management, database management, financial services, quality control, relationship management and process improvements.
• Successfully solicited formal & informal bids for services, taking into account price, terms, delivery, compatibility and total cost of the supplier's ability to meet their responsibilities.
• UCCE migration with Calabrio integration, O365 migration, Windows 10 migration/IVANTI/SCCM, SCRUM Master certified, Tableau reporting, Azure Information Protection (AIP), Service Now, Remedy, Axiom, Jira, PMP methodology, CA PPM,HP PPM, SharePoint, Microsoft Projects, OneDrive, Workspace1, SKYPE & AirWatch certified
• Superior skills in presenting project status updates to key executives including operational cost analysis, staff requirements and issues influencing specific projects.
• Strengths include excellent leadership, organizational and problem - solving skills.
• Consistently received outstanding performance evaluations during employment history as well as verbal & written commendations for professional performance.

PROFESSIONAL  EXPERIENCE:

Confidential

Sr. PM

Responsibilities:

• Lead and manage projects related to data center operations.
• Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and
• Successful execute consulting engagements as measured by regional goals and customer satisfaction
• Manages day-to-day client interaction and partner expectations for multiple or large-scale projects
• Minimize WWT’s exposure and risk across multiple projects
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Manages and analyzes profitability, revenue, margins, bill rates and utilization across projects
• Review and ensure high-level deliverables across projects are met

Confidential, Atlanta, Georgia

Windows 10 Program Manager

Responsibilities:

• Managed the day-to-day aspects of Agile Windows 10 program including: sprint planning, executive Steering committee updates, retrospective, communications and issue/risk management
• Developed project charter including scope, assumptions, success criteria, budget, schedule and change management plans in conjunction with Project Sponsor and Technical Lead
• Lead project meetings including kick-off, status, requirements gathering, implementation and closure discussions
• Maintained and reported on project schedule, dependencies, assignments and issues
• Partnered with project sponsors and key stakeholders to define project scope, plan and success measures
• Provided weekly status report, schedule, budget, risks and issues for assigned projects

Confidential, Atlanta, Georgia

IT PM

Responsibilities:

• Led global deployment of 27K+ clients machine to include Microsoft Office Pro Plus 2016
• Agile environment /Conducted daily SCRUM meetings to ensure work streams remain on target
• Aided in Azure Information Protection (AIP) applied post Win10 migration (classification of highly restricted data)
• Managed & coordinate teams for alpha, beta and velocity testing phases
• Coached team members through Agile process
• Worked with Microsoft and Lenovo to ensure image release & tweaks for all machines
• Managed push upgrades via SCCM globally to include reporting metrics
• Mapped & defined global deployment framework
• Worked with IT on Lifecycle management devices
• Developed use cases for deployment from end users productive
• Partnered with communication team to develop end user campaign, sara (chat bot) and local roadshows

Confidential, Atlanta, Georgia

Senior Program Manager

Responsibilities:

• Led major AirWatch mobile device management (MDM) deployment program to include Microsoft Suite
• Organized and conducted weekly status meetings
• Prepared PowerPoint presentations and provided monthly updates to Steering & Value committees
• Successfully increased adoption rate of program by over 30%
• Worked closely with Product and R& D teams to ensure smooth transition to production operations (release, Go-live cutover, post go-live stabilization) for Operations staff.
• Led alternative login project that included Biometrics, Apple & Samsung wearables, Fingerprint readers and Windows Hello products.
• Created communications and stakeholder management strategy to include working with Marketing & Video teams on Go Live material (writing scripts, creating videos, banners, posters, table tents, and Go Live communication).
• Provide oversight and direction to implementation team to ensure the deployment meets the project specs, requirements and timeline.
• Assisted with Windows 10 deployment
• Managed Mac deployment project Quest Authentication Services (QAS), gained 100% adoption for Atlanta site
• AirWatch certification completed (Associate & Professional level)

Confidential, Marietta, Georgia

Sr. Global Fleet Program Manager

Responsibilities:

• Lead global complex projects with a 1.5M budget management / managed project resources (15 members)
• Utilized Six Sigma & DMAIC process; make recommendations to optimize program
• Deployed and managed Microsoft 2008 R2 license releases to onsite monitor (OSM) and HP servers
• Coached /Train; remote and contingent staff
• Single point of contact and lead for Service Now; includes defining standards & identifying requirements with developers; driving client implementation & overseeing delivery of key project deliverables
• Understanding of major software development lifecycle (SDLC) and business analysis methodologies
• Coordinate and organized UAT for ServiceNow users
• Provide knowledgeable feedback on system functionality and limitations to help guide business understanding
• Negotiated and reviewed supplier contracts / Procured goods for program
• Negotiated and maintain supplier’s agreements; work with Supply Chain & Procurement

Confidential, Atlanta, Georgia

Wireless Telecom Manager

Responsibilities:

• Managed operations of the full telecom lifecycle including deployment, provisioning, activation, configuration, asset management, and systems management of TEM. Responsible for the daily leadership of the TEM team members.
• Specialized in wireless contract negotiation and SOWs
• Managed budget, coach & setup monthly/quarterly meetings with customer care team of up to 75
• Procured all wireless equipment, pricing models, optimization of rate plans. Processed monthly invoices timely via TEM system Manage key carrier relationships using quality tools, performance metrics, KPI's and other selection criteria. Manages the outsource vendor relationship for usage invoices, which includes monitoring the progress, usage audit functions and system initiatives.
• Approved all purchases before sending to marketplace /Budget mgmt.to include labor hours & purchase orders