SUMMARY

• Manages digital technology products and programs across multiple cross - functional initiatives.
• Manages the entire product life cycle from conceptualization to launch, partnering with business, engineering, design, legal & compliance, marketing, operations and sales team.
• Creates and owns the product vision, roadmap and defines product goals, hypothesis, use cases and Storyboards.
• Defines and prioritizes product backlog and measures product success against key KPIs and OKRs.
• Experience with developing detailed project plan/timeline, resource plan, budget and communicates with senior executives on the status of program delivering strategic presentations.
• Leverage data and analytics to understand user behavior and drive product development cycles.
• Strong background in technology, statistics, data analytics, bigdata, Spark, SQL, R, Python, NoSQL, data science and architecting legacy systems to highly scalable cloud-based systems.
• Utilizes a hypothesis driven, test & learn iterative approach, and collaborates with cross-functional squads including Design and Engineering to build solutions across mobile and web.
• Thought leader in agile practices and possess great expertise in agile program / product management methodologies demonstrated through process improvement.
• Interested in leading without authority.

TECHNICAL SKILLS

• Machine Learning
• Statistics
• Data Analytics
• SQL
• Python
• R
• Tableau
• Power BI
• AWS Storage Compute
• Azure Cloud
• Big Data technologies
• DevOps
• Java
• Angular
• NoSQL
• Adobe Analytics
• Alteryx
• JIRA
• Rally
• MS Office.

PROFESSIONAL EXPERIENCE

Senior Technical Product Manager

Confidential

Responsibilities:

• Manages Product enhancements for merchandise, gift card, statement and credit, travel and point of sale redemption for Global Rewards and US Thank You program for over 8 million members across 11 international markets.
• The product enhancements for AU digitization, leveraging data and analysis, drove 91% of total transaction done digitally and made physical gift card redeemers switch to E-Voucher that increased redemption rate by 48% for AU.
• Increased acquisition of first-time redeemers by 40 % for MX, TH and MY. TW and BH showed highest activation with 40% of redeemers redeeming for first time.
• Initiated new product development of a self-service tool that reduces the request time for configuration updates to 2 to 3 hrs from 5 to 10 days. Manages configuration data sets for markets to drive optimization that utilizes big data - Hadoop ecosystem.
• Formulate product strategies, and manages online promotions and points transfer program to drive conversion working with marketing team. Leverages data analytics and metrics to understand user behavior and drive product development.
• Collaborates with Engineering, design - Publicis for Creative, Content, legal and compliance, and international markets to define and prioritize product backlog and drive end to end product delivery.

Confidential

Technical Product Owner/ Project Manager

Responsibilities:

• Managed and liaised between business, design, content, technology, legal and third-party vendors for Consumer Banking Digital Payment products - QuickPay P2P, Starbucks Gifting, AutoPay and eBills. Acted as product owner creating stories and AC leveraging data and analytics and metrics to improve the product.
• Managed new product conceptualization for payments ecosystem that included Gifting personalization, recommendations and feature enhancements increasing the enrollment rate by 20 %, feature engagement by 30%.
• Drives quarterly backlog prioritization, product roadmap and manages the dependencies across Alerts, Notifications, CXO, MMS, DPS, ORDS and other cross LOB functionalities. Collaborated with third-party vendor Fiserv to resolve functional and technical issues.
• Generates various Product KPIs and metrics such as user enrollment, engagement, signups, completion rate, response time etc.

Confidential

Senior Technical Program Manager

Responsibilities:

• Managed the product life cycle and development for digital prospect acquisition web and mobile hybrid cloud based B2B, B2C services for multiple International markets that defines the online journey for a new card application.
• Managed ~$4 M budget multi-vendor teams that resulted in 15% increase in overall complete rate of card applications and an Annual BBA-V impact of $85.3MM for Japan market, 20 % completion rate and 40 MM for France market uplift for prospect customers.
• Delivered weekly NeAR incremental optimizations for Card products that resulted in $50MM BBA.
• Product innovation by ideation of Single page application - a reusable framework for all international markets that increased performance of the system by 30% and reduced development and rollout time for uplifts of new markets by 50%.
• Process optimization by streamlining the IMR process reducing the resolution time of tickets by 50 %.
• Defined, prioritized and groomed Product backlog utilizing SAFe Agile PI Planning and ROAM board dependency matrix that reduced the project dependencies and blockers by 50 %.
• Created a new product metric to identify customer satisfaction and pain points in online journey to increase completion rate.
• Leverage data and analytics and utilized analytics tools (Google Analytics, Tealeaf, Adobe SiteCatalyst) and A/B testing to identify opportunities for optimizing application.
• Improved Agile maturity by establishing departmental procedures for test support and Production support Incident management and ensured teams utilized TDD, Continuous integration and testing, Cucumber and Selenium Automation Testing.
• Performed financial forecasting activities and managed the budget for the project.