PROFESSIONAL EXPERIENCE

Technical Director & Solution Architect

Confidential

Responsibilities:

• Digital Incubation Group Developed continuous integration strategy and implemented automated containerized strategy for testing using Docker, GitHub & AWS.
• Hands - on Technical Leadership Responsible for technical oversight of digital marketing website & mobile development teams.
• Research, Technology Auditing, Solution Architecture, Process and Planning for a consumer healthcare app. Strategic consulting with CEO and technology team to evaluate company business model, organization structure, finances, processes and technology resulting in reversal of negative cash flow of over 500K. Healthcare Technology Company
• Created new modular technical architecture matching the business revenue model (PAAS) and product strategy on AWS. Created client engagement model and product roadmap including enhancement and continuous release processes which decreased maintenance costs by over 80%, and margins by over 145%. Retail Startup Company
• Restructured the process for client & vendor management and put in place governance for all aspects of the business including their service delivery model. So far, the company is on track to be profitable in 2 months, reversing the cash flow issues, stabilizing vendor and client relationships, and delivering on new value streams of over $5M within the next 6 months. Retail Startup Company

Sr. Consultant

Confidential

Responsibilities:

• Facilitated & developed product strategy (Mobile, Web, Systems) - 3-year strategic plan for digital transformation for mobile and web: Led C-level and user workshops across the district in user and business requirements research (including analysis of key performance indicators). Facilitated app product roadmap and technical systems roadmap with CIO and Sr. Directors.
• Completed integration with 8 different district systems of record including Student Information System (SIS), Learning Management System (LMS), 700+ School Calendars, Transportation (bus telematics and GPS tracking), Unified Enrollment System, SMS notification systems (Blackboard Connect) for all district alerts, parent services call center & chat. Systems included Oracle Mobile Cloud, Oracle WebCenter, Node.js, Vue.js, Webpack, Systems integrations (RESTful Services API) both on-premise, legacy mainframe and cloud.
• Managed the project delivery using agile-scrum hybrid customer driven development. Managed design UX vendor, technical implementation vendor and LAUSD internal resources Enabled the school district to meet its MVP launch target in record time, under 4 months delivery.
• Successfully engaged with 8 different divisions, both IT and Marketing/Communications teams, Superintendent, School Board Members, CIO and division heads including parent groups from 7 different local school districts & customer service teams supporting these parents.

Sr. Director

Confidential

Responsibilities:

• Managed team of 45 employees at the Los Angeles and San Diego offices. Responsible for building positive culture, hiring, promotions, evaluations, and personnel decisions across the region.
• Directed professional consulting services engagements ($10M+) with highly regulated energy clients on mission critical systems (transactional, public facing, ERP, CMS, Mobile Web), as well as successfully pitching/negotiating over $40M new business proposals.
• Recruited and built a highly successful company-wide usability and accessibility practice - developing systems and web/mobile solutions designed for best user experience - strategic consulting involving user focus groups, usability testing and UX/AX best practices
• Promoted to Executive Leadership team as group account manager & director of operations for Southern California
• Facilitated Strategic workshops with executive client stakeholders including strategic alignment, road mapping, brand / user experience, lean process flows, current / future state analysis, CRM strategy & requirements elicitation for Sales & Call center operations

Sr. Technical Program Manager

Confidential

Responsibilities:

• Led 8 global digital engagements in Media and Entertainment, Manufacturing, Retail/Commerce/Logistics, Hospitality, Automotive (eCommerce, CMS, CRM, Web/Mobile Redesigns, Digital Marketing. Projects included integration of marketing, commerce, customer service, back end ERP, legacy systems, and modern service architectures (RESTful APIs).
• Directly Supervised team of Project Managers (direct reports) - hiring, performance reviews, coaching, mentoring (most of whom were promoted within 6 months - 1 year)
• Championed and evangelized process approach: Sapient-Approach (SA) - a highly adaptive visual agile process based on PMI, Prince2, Agile including RUP, Extreme Programming, Scrum, Kanban developed for digital consulting and agency engagements.
• Facilitated “Sapient Fusion” workshops for rapid strategy and rapid product alignment with client groups from user level to C-suite (methodology for developing breakthrough thinking using facilitated divergent ideation and rapid convergent techniques).