SUMMARY:

Senior Program Manager skilled in implementing complex enterprise projects in heavily matrixed environments with expertise in waterfall and agile software development methodologies. Through problem foretelling distinction, infectious optimism, ingenuity, and a bird's eye view, ensures consistency in adaptation of processes elevating project management across the enterprise. Energize project/program managers as partners, bridge gaps between diversified branches advancing project management best practices, and curtailing project derailments to meet and exceed stakeholder, client and corporate strategic objectives.

CORE COMPETENCIES:

• Program & Portfolio Strategic Planning
• Influence Management
• Innovative Problem Solver
• Change Management Champion
• RFP & Vendor Management
• Global Team Management

EXPERIENCES:

Confidential, Westwood, CA

Senior Manager

Responsibilities:

• Collaborate with executive management, clinician stakeholders, program/project managers and globally disbursed vendors in managing scope, schedule, implementation and reporting on Confidential Program Health initiatives with team size averaging 20 - 50.
• Develop project plans, allocate resources, identify risks and mitigation plans and manage Confidential application development and infrastructure projects from ideation through implementation ensuring compliance with HL7 standards and HIPPA regulatory requirements.
• Represent Confidential on Confidential Governance Board and Steering Committees to shape portfolio strategy and present program status and KPIs.
• Establish and implement standards, processes & practices, project status reporting and resource management methodologies and tools (Clarity, JIRA, Confluence, Service Now, MS Project,/PPT/Visio etc.) ensuring project deliverables are met on schedule and within budget.
• Migrated and upgraded SharePoint 2007 on premise to SharePoint 2016/O365 cloud supporting 500+ users across Confidential Sciences and School of Medicine IT divisions managing a team of DBAs, network security and desktop engineers, risk, compliance, and data migration vendors.
• Implemented real time supply inventory RFID smart cabinets throughout 25 operating/procedural rooms in Ronald Regan and Santa Monica hospitals managing a disbursed 40 member team of physician stakeholders, vendors, facilities, network and desktop engineering, construction, architects, risk, compliance, interface, testing, and OSHPD resources.
• Developed requirements including floorplans, cabling, switch, firewall, and HL7/HIPPA compliant interface integration.
• Executed a major Electronic Medical Record system (EPIC) upgrade from planning through production supporting 10k users managing a matrixed team of 60+ across 20 Confidential Sciences IT/clinician stakeholders divisions including project plan and workflow development, release note analysis, rigorous governance committee approval process, DevOps, interface development, regression testing, change approval board, team collaboration and production support.

Confidential, El Segundo, CA

Senior Product and Project Manager

Responsibilities:

• Established PMO processes, systems and tools to enable organizational capability to initiate, plan, control, execute and implement projects in line with PMI Project Management best practices.
• Orchestrated quarterly/annual strategic technology road mapping sessions to optimize innovation investments ensuring alignment with enterprise objectives.
• Drove day - to-day operations of the PMO including creating project plans, resolving schedule and resource conflicts, tracking and communicating progress of numerous concurrent projects, standardizing and auditing processes cross functionally, mentoring project managers and driving a sense of project urgency and commitment across internal and external stakeholders.
• Cultivated strong collaborative relationships within Retail Sales, Finance, Operations, Marketing, Creative, Product Planning, New Product Development, Supply Chain and leadership teams to ensure successful execution and delivery of omnichannel strategic initiatives.
• Championed creation of enterprise portfolio management (EPM) tool and established/facilitated presentation of KPI s to C-Level executives.
• Increased sales revenue 26% by implementing a B2B e-commerce Order Management System supporting 1,000 Massage Envy locations nationwide. Directed a team of Oracle BI analysts, DBAs, application developers, and global development teams. Cultivated relationships uniting Confidential VPs, Massage Envy Corporate, 1,000 franchisee owners, and Retail Sales in creation of a politically complex tiered portal launch and national plan. Optimized OMS portal post launch as Product Manager.
• Guided RFP process to select a cloud project management tool to track full product development lifecycle used by New Product Development, Marketing, Creative, Operations and Supply Chain. Drove change management process and data migration from MS Project Server to cloud solution.
• Spearheaded a Data Center Migration of 200+ physical and virtual servers in dispersed locations to Switch Data Center in Las Vegas. Collaborated with infrastructure, Oracle DBAs, application developers, external technology partners and call center vendors to ensure requirements were met, and servers, test cases and documentation complied with PCI.DSS requirements.
• Successfully executed an enterprise Oracle upgrade including project plan creation, managing scope, facilitating collaboration meetings with global technology teams including call centers, merchant vendors, and cross functional teams to develop use cases, manage QA, UAT, and migration to production.
• Orchestrated RFP process supporting the implementation of a mobile data collection IOS/Android app which documented Confidential retail sales visits across global retail omnichannel business partners Nordstrom, Sephora, Ulta Beauty and Massage Envy. Collaborated with Confidential executive team and external business partners in strategic development of content to ensure key metrics were captured and reported across channels.
• Masterfully executed the implementation of Payment Card Industry, Data Security Standards 2.0 (PCI.DSS).
• Established a cross functional team, and developed a detailed execution plan from initiation through implementation. Aligned HR, Retail Sales, Finance, Operations, Supply Chain, Finance, Customer Service, Retail Sales, and IT Infrastructure and Oracle application development teams in creating their departmental SOPs. Authored and facilitated an enterprise mandatory class ensuring adoption of policies and securing PCI, including establishment of a LMS version for new hires and yearly re.

Confidential, Torrance, CA

Senior Product/Program Manager

Responsibilities:

• Drove planning and execution of Lexus.com interactive marketing web development initiatives for all Lexus dealer websites (220+) nationwide from inception through completion with an annual budget of $12MM.
• Collaborated simultaneously with 30+ integration partners including vendors, clients, dealer owners and internal resources in requirements definition in support of strategic marketing goals, ensuring SOW scope, deliverables and budget were met against fluid and aggressive schedules.
• Guided RFP process in collaboration with Procurement and Marketing to secure new vendors in pursuit of innovative marketing initiatives.

Confidential, El Segundo, CA

Senior Program Manager

Responsibilities:

• Managed custom and COTS application development projects in a heavily matrixed environment across 5 business units using waterfall and agile methodologies.
• Directed vendors, developers and analysts in meeting aggressive project scope, cost and schedule requirements.
• Spearheaded Project Server 2007 implementation serving 60 schedulers and 150 integrated master schedules valued at $6MM across multiple business units with competing requirements which streamlined processes and increased scheduling efficiencies.
• Implemented enterprise web based financial reporting tool across multiple business segments on schedule with reduced resources by restructuring project plan and renegotiating resources.

Confidential, Los Angeles, CA

IT Project Manager

Responsibilities:

• Directed a team of analysts, internal and offshore developers and vendors in maintenance, enhancements, and upgrades of enterprise custom CRM, external website and IVR.
• Implemented custom enterprise CRM system supporting $7.5MM in claims payments annually managing offshore programmers utilizing waterfall and scrum best practices.
• Decreased call center volume and front desk traffic by implementing a client payment status IVR increasing customer satisfaction surveys 50%.

Confidential, El Segundo, CA

Program Business Manager

Responsibilities:

• Directed highly visible and critical Confidential production and research and development defense programs using earned value management systems and processes and integrated MS Project master schedules with a budget of $10MM.
• Negotiated contracts and ensured contract deliverables were met including facilitation of bi monthly financial planning and forecasting.
• Mentored a staff of 8 financial analysts and 4 master scheduling managers utilizing several systems integrated with SAP cost and MS Project Server scheduling data.
• Proactively identified schedule risks and solutions allowing schedule completion on time and within budget securing follow - on projects and increased client satisfaction.
• Developed and facilitated bi-monthly and quarterly complex KPI metrics utilizing EVMS to Confidential senior executives, prime contract owner Confidential senior executives and high ranking government officials.