SUMMARY:

• Certified Scrum Master and Project Manager (PMI - ACP, CSP-SM, CSM, CSP-PO, CSPO, PMP), with a track record of leading and managing successful execution of large, complex, high-impact, high-risk, enterprise projects - across industries and functions, including IT, Financial Services, Sales (multi-channel), Cyber Security,, Telecom, F & B (QSR/FSR), HR, Environmental Engineering, Oil and Gas, Healthcare, Recruitment/Placement, etc.
• Full Project Life Cycle Experience with large hardware infrastructure and engineering projects, as well as the development and integration of stand-alone, mobile (Android, iOS & Blackberry) and web-based enterprise internet, extranet and intranet applications, consumer (B2C) and business (B2B) E-Commerce responsive portals - implemented and migrated to the Cloud , ASP's and other Platforms .
• Firm grasp of Project Management Processes and Methodologies, including a variety of Agile frameworks including XP, FDD, Scrum and Kanban.
• Hands-on experience with project management tools, like MS Project, Atlassian Jira, TFS and Confluence, etc., and reporting functions, using queried (JQL, SQL) filters, dashboards, gadgets, portfolio view, and charts.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Agile Coach

Responsibilities:

• Coached the Configuration Management and Testing Frameworks teams on Agile implementation of cybersecurity compliance and MVP demos.
• Fostered Value-driven delivery, Stakeholder engagement and Team performance, and helped the team and Product Owner to establish transparency and priorities.
• Managed Scaled Agile Scrum of Scrums stand-ups and planning meetings for the Cybersecurity compliance automation initiative across the various CTC PMR Work streams.

Scrum Master

Confidential

Responsibilities:

• Scrum Master, on critical high value Hardware (Racks, Servers & Storage) testing, and support projects.
• Led Scaled Agile (Scrum of Scrums) stand-ups and other events associated with the hardware engineering and OS teams’ Scaled agile implementation.
• Managed the access, permissions, connection (iLO, iDRAC, etc.) & security for all test hardware, including wiping and re-formatting storage on all Hardware Engineering team equipment at the organization’s 3CMC lab.
• Facilitated the development and integration of various Python based Applications and API’s for d Confidential collection, Jira automation and automated testing.
• Project Managed the procurement (Order Management, Purchase, Deliver, Install) process for over 160 Racks ($100 million plus) from global vendors production environments.
• Implemented and administered automated Jira creation, and responsible for reporting through JQL-Scripts, documents, dashboards, and portfolio management on Atlassian Jira, Confluence, etc.
• Created processes for measuring capacity & team member productivity, and implemented controls to raise team efficiency, and increase value returned by team during a sprint cycle.
• Successfully Coached team on agile approach and practices, and significantly increased throughput on support services (35%) and the team’s ability to prioritize tasks, based on the value returned.

Confidential, Houston, TX

Program Manager / Scrum Master

Responsibilities:

• Managed the Documentation Lab responsible for building, managing and supporting Documentation Releases for Commercial and Consumer Desktops, Laptops and Mobile Devices across the Confidential Global Organization.
• Lowered outstanding issues by 30% yearly, with no gating issues, for the duration of my tenure.
• Implemented the migration of the Documentation Lab’s SharePoint, Outlook and Shared Folder content to Confidential ’s new O365 environment.
• Led Agile projects to develop and migrate various proprietary publishing, provisioning and monitoring tools to Confidential IT approved d Confidential center and AWS hosts.
• Provisioned processes and methodologies to provide tracking for the Global Issues Tracking System deployed across the Organization (including Pulsar, IRS, Sudden Impact, etc.).
• Oversaw the successful development, and implementation of tools and processes, that resulted in a steep rise in productivity and efficiency.

Confidential, Houston, TX

Scrum Master / Account Manager

Responsibilities:

• Increased Sales by 25% and increased customer satisfaction indices significantly.
• Managed mobile, responsive and other cross-platform CRM, ERP and LMS development projects for various clients, globally, including Quick Service Restaurant Chains, Financial Services Firms, Oil and Gas, Software and P2P Services Start-ups, etc.
• Project Managed several SaaS projects, including:
• Created mobile application (presence, menu and ordering), ERP, CRM and LMS Cloud solutions for café chain , with 28+ locations.
• Cloud based ERP, CRM, KMS and Project Management module implementation for a Houston-based IT Consulting ( SAP ) firm. Managed development of web portal and self-service mobile application.

Technologies used include: AWS, Microsoft SharePoint, TFS, JIRA, Confluence, SQL, RFID, Java, etc.

Confidential

General Manager, Head of PMO

Responsibilities:

• Program Managed the successful launch of the organization’s mobile d Confidential brand, and related products and services in 21 major cities and 20,000 distribution points across Indonesia.
• Project Manager on Oracle Identity and access Management, as well as SAP MM Module implementation projects across the organization.
• Program Controller on large Telecom Infrastructure project to construct 800 EVDO BTS and upgrade 2000 1X BTS to EVDO.
• Managed the installation of Confidential ’s Online Charging (OCS) and Electronic Loading (e-Load) systems, and provisioning new hardware in the Network Operations Center (NOC).
• Self-service application to enable customers to register their number and manage their accounts online via any device.
• Led management, design and development efforts for the organization
• The portal was launched in 2012 and has since logged over a million downloads and over half a million users.

Confidential, Houston, Texas

Head of PMO & Marketing

Responsibilities:

• Managed the company’s proprietary Blackberry Enterprise Server ( BES ) Mobile Monitoring solution.
• Lead role in setting up the new start-up organization's sales, marketing and PMO operations in South East Asia, and managed the organization's PMO, digital marketing, social media, and branding strategies.
• Project managed several key enterprise-wide Cloud-based Software-as-a-Service (SaaS) e-Commerce, CRM, HR, Knowledge/Learning, Financial, and ERP Management Systems implementations for international clients in Singapore, Malaysia and Indonesia.

Confidential, Houston, Texas

Web Applications Services Manager

Responsibilities:

• Managed all web-based Content and Learning management systems, application and related services .

Confidential, Houston, Texas

Senior Development Consultant

Responsibilities:

• Developed custom Enterprise Resource Planning (ERP) solution for Confidential ’s HR department, enabling HR Team to match qualified consultants with opportunities across the organization.

Confidential, Cambridge, MA

Senior Development Consultant

Responsibilities:

• On-Line Reservation System for Confidential
• Requirement gathering for Commerce One B2B SCM System for Confidential ’s Supermarket Chain.