OBJECTIVE

• Looking for ONLY Full - Time position just in bay area as Technical Infrastructure Program/Project Management.

PROFESSIONAL EXPERIENCE

Confidential

Technical Program/Project Manager

Responsibilities:

• Program manager of the Fleet program (Procurement, Data center provisioning, Cutover, and Client communication). Planning, discovery calls, cost estimates for in-scope items and requirements. Plan scheduling and resource assignment, improve utilization and efficiency by considering cross functional projects and overlapping scope with other programs such as OS, DB, N/W Upgrade. Reflect cross-track dependencies and eliminate redundancies among the tracks. Break down the assignment to different project managers and monitor the overall program status. Present the progress to top management and directors; identifying /mitigating risks, and escalating roadblocks.
• Program Manager of ControlM - Overseen the execution, completion, and delivery of different stages of the Infrastructure set up of a business impact and high visible application. Responsible for ensuring customer satisfaction; Provides budget analysis, cross- department charges, and cross-function labor planning; Scrum Master and making sure all the reported bugs are fixed, Monitors program completion from initiation through delivery to meet revenue and cost projections; Escalation level for Project managers; Dealing with complex situations; Present the progress to top management and directors; identifying /mitigating risks, and escalating roadblocks.
• Program Manager of Oracle ERP Upgrade to 19c- Cisco has more than 23 ERP Oracle environments. Overseen the upgrade from Oracle 12c to 19c for two high priority financial DBs as the first ERP upgrade environments. Overseen the execution, identifying the risks and mitigating them.

Confidential

Program/ Project Manager

Responsibilities:

• Drove End-to-End multiple projects of Infrastructure Builds for ESX Farm hosts from Procurement, Data Center provisioning, firmware build and delivery to support team.
• Responsible for managing and communicating project definition, milestones, schedules and status of multiple Application Deployment across all environments of the Enterprise system including Development Integration, UAT, Preprod, PROD and Contingency. Dealing with Resource and cost planning, next year budget forecasting, Identify risks and mitigation, cross-function dependency and planning, reporting and steer committee management
• Monitor workflow and make timeline adjustments as needed.
• Work as part of an interdisciplinary team to achieve project milestones.
• Develop status reports, cost estimates, and resource plans.
• Make vital decisions and drive decision-making across projects.
• Implement and maintain best practices
• Dealing with complex situations
• Identifying and mitigating risks, and escalating roadblocks
• Evaluated project requirements in both Agile, Waterfall and hybrid environments
• High-level technical consultation and Delivery /Solution Architect mentoring. Specifically in Virtualization, Clouds, IaaS, and Windows infrastructure.
• Meeting aggressive deadlines for multiple projects simultaneously, and working in a fast-paced, dynamic, customer and team-oriented work environment
• Chief Architect of Windows server, mainly HP Proliant servers. Responsible for certification of new windows operating system with the standard Antivirus, Backup, patching,… before deploying the OS on the PROD servers. The standard tools of HP for CIBC client were Altiris, Symantec Backup and lately Data Protector, MS SQL Server.
• Technology Oversight; maintain an ongoing awareness of emerging developments and trends in technology that could impact current projects and influence new projects
• Member of the team that approves all the client’s Service Request Responses (SRRs) and cost model associated with the SRR
• Technical presentation to the client for new services (Pre-sales). Dealing directly with customers on high-level issues, acting as the chief technical resource for the responsible services.
• Architecture Design & Consultation; design the architecture solution and present it to the client. Ensure that current business requirements are implemented consistent with future application directions.

QA Manager

Confidential

Responsibilities:

• Oversaw a team of 15 resources spread across Toronto, India and Costa Rica for Performance, Stress and Operability Testing.
• Responsible for 50+ Load Testing environment support.
• Guiding the team for API, Performance & Memory leak testing using Loadrunner and HPE APM tool (BSM)
• Helped to improve QA process through increasing ways of reporting, and making plans for better visibility to the client, portal design, and implementing APM tools (BSM and Dynatrace).
• Participated in company meetings to assist in delivering QA process solution.
• Audit and Approve test plans
• Meeting aggressive deadlines, managing multiple projects simultaneously, and working in a fast-paced, dynamic, customer and team-oriented work environment
• Used HPE QC for test management, test cases, tracking tasks and defects as well as to follow up on requirements to make sure full test coverage achieved.
• Setup the QA Lab, Defect Tracking, test case management
• Participated in hiring and mentoring professionals
• Developed plans for individual career plans including performance reviews, succession planning, hiring and training