SUMMARY

• 14 years of experience working in IT services and Program & Project management across variety of domains with recent experience in Retail, GDPR & CCPA, Travel, Investment Banking, Finance, Insurance, and Telecom & CCM.
• Extensive experience in Program Management/ Project Management, Global Project Delivery, PMO Activities.
• Specialized in managing medium to large scale enterprise multi - million-dollar transformation, transition, migration, and software deployment projects using IT SDLC and PMLC processes, tools and techniques
• Extensive experience in agile software development projects as a Scrum Master within SCRUM methodology.
• Experience with project management tools and technologies such as Microsoft Project, SharePoint and Planview for managing schedule, documents, resources and workload as well as collaborative Agile workspace tools such as Basecamp, JIRA, Confluence.
• Experience in general data regulation & compliance and data management along with big Data projects, operating system rollout projects.
• Experience managing third party vendors in development and testing.
• Exceptional record of meeting business demands, multitasking, increasing operational efficiency, working tight deadlines on multiple projects in multiple time zones and delivering successfully on commitments.
• Strong ability in building and leveraging customer and stakeholder relationships, effective communications and strong interpersonal and relationship management skills.
• Certified Project Management Professional, PMP®
• Certified PMI- Agile Certified Professional, PMI-ACP®
• Certified Scrum Master and Product Owner

TECHNICAL SKILLS

Business Skills: Program & Project Management, Scrum Master, Global Project Delivery, PMO, Business Analysis, BPM & Data Mapping.

Package/Tools: MS-Project, MS-Visio, Clarity-PPM, IBM-PAW, IBM- Maximo, Agiloft, Smartsheets, MS-SharePoint, JIRA, Confluence, My Interval, OneTrust.

PROFESSIONAL EXPERIENCE

Project Manager / Scrum Master

Confidential

Responsibilities:

• Work with product owner & business teams to prioritize stories.
• Responsible for managing the scrum process and ensure the team adheres to scrum values.
• Facilitate the daily stand up meetings, sprint planning, story walkthrough and estimation and review meetings.
• Responsible to remove the impediments for the scrum team.
• Understand the project scope / priorities and help Product owner with the Product backlog.
• Responsible to conduct the Sprint Retrospective meetings.
• Responsible to present the project status in the Scrum of Scrum meetings.
• Produces, drives, and manages project schedules, status, resources, deliverables, issues, risk, and timelines throughout the project.
• Manages customer/product owner expectations and keeps them aware of the project status and critical issues and risks.
• Manage all projects and some program related activities and have responsibility for execution and final delivery and release of the product.
• Oversee process to define scope of the project based on the business need in order to meet the customer's project expectations.
• Direct project plan approval process from the customer in order to formalize the project management approach.
• Develop and manages project schedules status, resources, deliverables, risks and issues, and timelines throughout the project with input from the application managers, business partners and project team.
• Manage changes to the project scope, project schedule, and project costs using appropriate techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.
• Ensures deadlines are met by facilitating resource planning, organizing, and prioritizing.
• Keep management and key stakeholders well informed on a timely basis on project progress, status and/or concerns for each assignment.
• Facilitates communication and negotiation within and across the project team(s).
• Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members.
• Ensure risk and issue process is executed to achieve project success.
• Reviews project risks and action plans, and escalates to appropriate level of management.
• Provide leadership to the project team for the standards and processes throughout the life cycle of the project
• Provides input to ensure adequate project staffing, budgeting and resource management.
• Ensure final acceptance for the project from the sponsor/customer by ensuring that the delivered product(s) and services comply with the agreed deliverables list, agreed scope, and any organizational procedures in order to close contractual obligations.

Program Manager- Delivery/PSG

Confidential

Responsibilities:

• Worked with various Intense Telecom, Banking, Finance & Insurance clients.
• Responsible for taking small to large programs/projects from concept through final implementation.
• Accountable for delivering the desired business outcome and proactively driving business adoption of a given solution and meeting its technical and quality objectives in a timely manner.
• Working with multiple business constituencies, effectively manage their expectations and establish priorities.
• Manage business solution delivery life cycle by performing daily activities, issue resolution and communication across functional leaders, key business stakeholders, senior executive teams and project execution teams.
• Responsible for end to end completion and delivery of projects within the established scope, while simultaneously planning for and managing future customer requirements in a dynamic environment.
• Develop strong partnerships with technology and business leaders.
• Ensures adherence to business project processes and quality standards.
• Provide overall communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors.
• Develop the milestones and launch schedule to ensure timely and successful delivery of the project.
• Develop detailed program/project execution plan and manages all implementation processes including budgeting, resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints.
• Leads efforts to resolve project conflicts and establish appropriate resolution paths. Manage dependencies between multiple projects.
• Work closely with product managers to understand product vision, product priorities & roadmap, and help in estimating scope.
• Responsible for managing delivery teams includes; Senior Project Managers, Tech Leads, and Project Team.
• Responsible for acquiring and building appropriate team, identifying appropriate resources needed.
• Mentors individuals in best practices for planning and execution.

Project Manager

Confidential, NJ

Responsibilities:

• In close collaboration of Data Protection Officer and as a Subject Matter Expert on application development and data protection, manage and deliver the project as required to meet California and EU legislation compliance.
• Engage application Subject Matter Experts defining high and detailed levels of the processing activities carried out, other applications assets implicated, specific data elements handled.
• Create CCPA and GDPR compliant register containing categorized list of attributes including their source, and location where they are stored.
• Develop remediation and change strategies in areas such as retention, storage, sharing, and access to personal information.
• Create a document that contains a categorized list of print or display reporting occurring in each group (e.g. Qlikview, SQL queries, other reporting tools) that contain PII attributes.
• Create a plan that outlines the proper storage/handling of PII in printed reports, soft copies, and non-electronic PII i.e. business cards.
• Create a document outlining PII data that will be masked in reports and removed from reports.
• Update business process documentation and training materials for handling printed reports, soft copies, and other non-electronic forms of PII.
• Create a plan to migrate processes that collect PII verbally into electronic screens with consent mechanisms.
• Update privacy and data privacy policies to include new GDPR & CCPA requirements.
• Create a plan to update each systems and websites with new privacy and data privacy policy verbiage.
• Create a plan to update applications and websites to display privacy and data privacy policies with a consent mechanism where none exists.
• Create/update verbal scripts for communicating privacy and data privacy policies prior to verbally collecting PII from consumers.
• Responsible for Data Mapping (AsIs and ToBe)
• Create Visio diagrams for all existing processing activities and uploading in OneTrust tool for assessment.
• Facilitate white boarding sessions to identify areas for improvement at the completion of projects.
• Create a document that contains a categorized list of attributes, their source, and the locations where they are stored; categorizing by required, nice-to-have, or not needed
• Update policy and training materials to reflect data minimization.

Project Manager

Confidential

Responsibilities:

• Responsible for developing and implementing overall GDPR & CCPA programs.
• Managing multiple stakeholders and working groups, and IT resource relationships to ensure ownership and success based on the implementation plan.
• Working closely with all business and technical leads across Fitch (Fitch Learning, Fitch Group, Fitch Solution, Confidential, and Common IT Deliverable) to support them and ensure they are taking appropriate responsibility in the GDPR program success.
• Working closely with Business Owners or/and Subject Matter Experts in understanding AsIs Business Operations and Applications processes capturing PII and creating process maps in Visio.
• Defining GDPR project scope, creating scope baseline, defining all technical and non-technical work packages/activities for each business groups per identified impacted system, sequencing them and developing program level larger plan.
• Assigning work packages to the system owners in JIRA and along with maintaining the same in Confluence.
• Working closely with all application/System leads to make certain they understand the work packages and overall scope of the project.
• Creating work schedules to ensure timely completion of phases and projects.
• Ensure that teams prepare and record the necessary artifacts at various stages of projects as well as communicate with the appropriate governing bodies.
• Identify, track, and mitigate risks and dependencies; present and manage changes to project plans, scope and deadlines.
• Ensure the overall success of the project by being accountable for all aspects of the project and lifecycle providing overall project transparency.
• Monitoring and controlling project progress through earn value management.
• Providing status reports and detailed updates regarding project milestones, deliverables, dependencies, issues and risks on a continuous basis to all key stakeholders including SteerCo,and project teams.
• Lead status meetings and escalate issues as necessary.
• Facilitate sessions to identify areas for improvement at the completion of projects.
• Assisting PMO Senior Director with defining processes, best practices, policies, implementing best tools and technique to ensure project successful.
• Communicating and enforcing PMO defined project processes, such as change management, issues management, risk management, and documentation to programs and projects within the PMO.
• Collecting weekly status from other PMs within the PMO for other related GDPR project work assigned, consolidating and publishing along with program level larger updates report.
• Helping PMO Senior Director with the Portfolio level report for weekly SteerCo meeting.

Project Manager

Confidential

Responsibilities:

• Lead Corporate & Investment Bank (CIB) IT/Technical projects from initiation through implementation applying SDLC phases; planning, analysis, design development and implementation.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Scrum master for leading daily stand up meetings and SCRUM planning sessions for team.
• Monitoring project progress by tracking activity, removing impediments and providing directions to team member for resolving issues
• Managing client expectations and relationship through on-site meetings, weekly status calls and daily scrum reports.
• Create and maintain comprehensive project plans, showing tasks, resources. dependencies and status throughout the life of the project, revising as appropriate to meet changing needs and requirements.
• Establishes project requirements, priorities, and deadlines.
• Develop, prioritize and track action items and issues.
• Maintain senior leader / stakeholder alignment to IT projects. Develop status and dashboard reports as required by senior management.
• Act as a communication channel between Technology and the business for ongoing project management status and issues, opening up communication channels, coordinating messages and managing business expectations.
• Ensure projects adhere to IT compliance procedures and validation requirements.
• Creating and maintaining all appropriate project artifacts, including project schedule(s), risk and mitigation plan, issue log and reporting.

Project Manager - Delivery (Global)

Confidential

Responsibilities:

• Relationship management - stakeholders interface at pre-project phase, during project and post completion.
• Successful Project Delivery Ownership- (Global Project Delivery and Support.)
• Managed international, domestic and cross border projects.
• Build and maintain rapport with global external project stakeholders. Escalation handling and providing resolution to the client.
• Plan and implement all assigned projects globally/national utilizing established SDLC Project Management Methodologies, standards, and governance framework to achieve project objectives and deliverables.
• Manage budget, time, quality and scope of the project.
• Create a detailed project plans which identifies and sequences the activities needed to successfully deliver assigned project.
• Develop a schedule for project completion that effectively allocates the resources to the activities.
• Determine the objectives and measures upon which the project will be evaluated at its completion.
• Deliver projects with meeting recognition targets and timelines.
• Provided Business Continuity and Disaster Recovery technical process engineering.
• Align with technical resources to implement projects in accordance to Software Development Life Cycle (SDLC).
• Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project.
• Review the quality of the work completed on a regular basis to ensure that it meets the project standards.
• Communicate project information to all stakeholders to a level appropriate to their needs.
• Plan and conduct SIT and UAT with business users and take sign-off.