SUMMARY:

A seasoned Senior PMO/IT Manager with 20 plus years’ experience in Information Technology with specific focus on Program, Project and Process improvement space. Extensive technical hands - on background, experience in managing large scale critical projects and programs including the ability to multi-task in a fast paced, dynamic high-pressured environment with shifting priorities and tight deadlines with highest level of personal and professional integrity. Unique expertise in gathering the Voice of the Customer and translating it to improved business process performance and excellence. Skilled at getting initiatives started and getting stuck initiatives back on track. Collaborates well with all organization levels from frontline worker to the executive suite.

CORE COMPETENCIES:

Program/Project Management with successful delivery of commitments Process Driven, Six Sigma(Black Belt Certified) Certified Scrum Master (CSM), Proactive, innovative and creative problem solving skills Business Process Improvement Gap Analysis Strong change management skills Strong Issue/Risk and Vendor Management Ability to work within all levels of the organization Negotiation Proven ability to build collaborative relationships with business partners Demonstrate influencing and relationship skills with senior management Excellent written and verbal communication skills Continuous Improvement Tactical Implementation Executive presence- C Level

TECHNICAL SUMMARY:

Operation Systems: Windows NT/2000/2003/, Sun Solaris 5.x, HP-UX 10.10/11.00

Database/Applications: Oracle 7.x/8.0.5/8i,Oracle Applications 9.4.2/11.03/11 i. RMAN, Net backup, Oracle Web Server 3.0, Oracle Forms Server 4.5., Salesforce CRM, Claims Connect

Tools: ERWIN, SQL/PLSQL. SQL Navigator 3.1, Oracle Tutor, Oracle Publisher. TOAD Developer 2000, (Forms 4.5, Reports 2.5), Reflection 5.2.0/6.0, ISS Internet Scanner 7.0, ISSNetwork Sensor (NIDS) 7.0, ISS System Scanner, 6.5, ISS Server Sensor 6.5, Application Vantage,Server manager 2.3. ERWIN, SQL *Loader, MINITAB, Crystal Ball, Oracle Enterprise Manager, Microsoft Project, NIKU Workbench/Planner 5.2, Chart PRO, Precise 3.0, Support Central, Sametime, Quickplace, MS Office Suites, CA Clarity PPM, Primavera PPM, Knowledge of web development tools, Nice Actimize product suite.

PM Methodology: Waterfall, Iterative, Agile

PROFESSIONAL EXPERIENCE:

Confidential, GA

Senior Program/Strategy Manager

Responsibilities:

• Lead development and maintenance of data protection and privacy policies, requirements, standards and guidelines
• Lead and support privacy operations, related data protection initiatives consistent with internal data privacy policies, legal requirements and operational risk management objectives.
• Execute and deliver timely high-quality results for CCPA program deliverables : including program implementation, process design/ risk assessments
• And deficiency remediation; support application and infrastructure teams on developing risk management initiatives.
• Collaborate with IT partners; application and infrastructure teams for timely development of sustainable deficiency remediation plans for the CCPA program.
• Engage and collaborate with multiple functional areas/business lines/data sources to understand their needs to design and implement program objectives.
• Ability to successfully lead a project team and collaborate with others, work independently, initiate action, and adapt to changing priorities.
• Strong ability to interpret and present results of analysis and make recommendations on solutions, process improvements etc. to senior leaders
• Ability to identify and define strategic processes, design solutions that require knowledge and understanding of the banking industry and related regulatory requirements.
• Excellent verbal, written, and interpersonal communication skills.

Confidential, GA

Senior Program/Project Manager

Responsibilities:

• Accountable for on-time delivery of portfolio/Program initiatives in collaboration with business and technology partners.
• Lead multiple teams of internal and external resources on a project basis.
• Ensures that business cases are developed for budgeting, planning, and tracking or revenue and expense.
• Ensure that program activities are on a path to deliver benefits realization.
• Ensure collaboration across LOBs with key functional partners in the implementation of initiatives.
• Develop an appropriate risk management plan for the program.
• Work closely with, and provide direction to technology leads to support program needs. Influence and lead large-scale change initiatives, plans and coordinate closely with LOB/function managers and subject matter experts.
• Proactively challenge the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes.
• Partner with business leaders to align business strategy, technology implementation, reporting, and information delivery.
• Manage deliverables for the team against expected results with a focus on operational and tactical activities. Make judgments about priorities and the team's approach to work based on an understanding of how the team contributes to the of broader objectives.
• Identify and resolve technical, operational, risk management, business, and organizational challenges. Play a lead role or technical consultant role in large or complex projects or initiatives
• Ability to lead projects of significant complexity and risk exposure. Exercise judgment in solving technical, operational, and organizational challenges.
• Experience in Financial Crimes Compliance Technology - AML, Fraud, Unusual Activity Reporting, Corporate security and other financial crimes.
• Experience and knowledge in implementing alert detection platforms and case management applications .
• Experienced in Agile-Waterfall Hybrid Methodology.

Confidential, NJ/GA

Senior Program Manager

Responsibilities:

• Establish a disciplined approach to optimizing operations, technology and processes to realize a measurable
• Accountable for project/program delivery, including commitments regarding deliverables, costs, schedule and quality. Responsible for on-time delivery with focus on maximizing program/project benefits.
• Conduct gap analysis of key process. Create as-is process and identify redundant steps and streamline the process. Recommend to-be process to improve efficiency, reduce operational cost and cycle time.
• Provide decisions on project changes that impact overall schedule, budget, or scope.
• Manage cross project dependencies using an integrated program milestone plan to determine critical paths. Review and resolve as appropriate project level status, risks, and issues.
• Ensure adherence to processes that includes creation of project plans using approved PPM tool (Clarity and MS Project) milestone plans, ensure effective resource allocation, Status Meetings/Reports, Issue/Risk Management, Change Control and stakeholder communications.
• Ensure compliance with enterprise, business, and IT policies. Identify and manage impacted parties external to the program; ensure relationship management is effective. Identify, manage and resolve cross-project dependencies. Proactively seek out and capitalize on synergies between projects. Work with technology partners in the development and delivery groups, infrastructure, architecture and product management, maintenance and operations of the client’s teams to deliver solutions.
• Engage with leadership team to ensure proper expectation setting. Drive engagements/programs to successful completion. Driving consensus and decision-making with business and IT process stakeholders.
• Provide process governance structure in all areas and work with teams to monitor and drive stakeholder management and communications.

Confidential, NJ

Senior Program Manager

Responsibilities:

• Oversee and drive multiple programs with high priority projects and successfully deliver on time and within budget. Recommend and lead efforts to streamline the department’s core processes and establish best practices.
• Lead the PMO related work for assigned Projects/Programs (ex: related to creating, deploying, and monitoring compliance with PMO Governance and Framework, Quality Standards/Procedures etc.).
• Liaise with project teams, track s/deliverables of resources (onshore and offshore).
• Ensure that end-to-end project planning, risk identification, dependency tricking, issues identification / escalation and change management are being managed appropriately utilizing best practice project management standards. Identify risks and issues, and facilitate remediation. Provide thought leadership and lend insight to the strategic/operational initiatives. Manage complex matrix teams.
• Create processes and procedures in alignment with Data Standards, Data Management Process, SDLC and Quality Management methodologies and ensuring compliance by Product/Project managers and all work streams. Ensure project external and internal dependencies are identified are logged in project plans. Manage project budget, spend/actual/forecast progress tracking, status reporting and overall status with multiple tech areas and business partners.
• Lead/Manage a team of 30+ IT professionals to deliver mandatory OCC Compliance of Disaster Recovery and achieved 100% compliance of regulatory requirements. Provide weekly status update on risks/issues resolved and progress achieved to senior leadership and executive staff.

Confidential, NJ

Program Manager/Senior Project Mgr

Responsibilities:

• Collaborate with stakeholders and senior management (including MD and ED level management) to ensure process governance is adhered; projects are on-time, within budget and quality delivery of all IT projects/programs.
• Design strategic roadmap for PMO, SDLC, Data Governance and Standards, Operational Risk Management, Change Management and infrastructure projects.
• Design Operational risk framework for Voluntary Benefits and Worksite products. Ensure adherence by all teams by standardizing templates across the board. Implement identification, measurement, monitoring, reporting, control and risk mitigation.
• Partner with process stakeholders and leaders to identify SDLC/Infrastructure/project/process needs and align them with IT/Business Roadmap and Portfolio.
• Involved in infrastructure, application, risk/security, compliance, change management, quality governance and all pertinent areas of information technology projects.
• Build and maintain working relationships with team members, vendors, and other departments involved in the projects.
• Manage project budget, spend/actual/forecast progress tracking, weekly/monthly and quarterly status reporting with multiple tech areas and business partners

Confidential, NY

Lead Program Manager

Responsibilities:

• Work as a Program Manager Lead leveraging solid Project Management and PMO skills to support delivery of Product Control and Financial Accounting implementation programs.
• Established Process Governance and Operational Risk Framework.
• Defined risk tolerance levels. Implemented standard templates, KRI (Key
• Risk Indicators) to establish common risk language across the board for various products such as credit, technology, operational etc.
• Liaise with global leaders, work stream leads, stakeholders and project executors throughout the lifecycle of the program/projects to assure success and limit overall program/operational risk/regulatory compliance.
• Perform program management activities including monitoring of project plans, overseeing the progress of SDLC lifecycle activities for various products. Work with technology to identify and resolve delivery issues Define and drive adoption of key program processes and templates.