SUMMARY:

Senior IT Project Manager experienced with agile, waterfall, and hybrid methods of project management. Expertise in enterprise system implementations, application development, IT operations, SaaS implementations, and data center builds. Able to drive impactful strategic initiatives such as: Amazon Web Services (AWS), ServiceNow optimizations, and IT process improvement. Industry experience includes healthcare, higher, pharmaceuticals, software, and SaaS startups.

TECHNOLOGY & TOOLS:

Jira, Confluence, Tableau, Sisense, Git, MS Visual Studio Team Services, JavaScript, MS SQL, SSRS, SSIS, Visual Studio, Oracle BI, Windows, Linux, Mac, Trello, MS Project, VS Team Services, Rally (CA Agile Central)

PROFESSIONAL EXPERIENCE:

Sr. IT Project Manager

Confidential, Los Angeles, CA

Responsibilities:

• Lead a project team of dev ops engineers, security architects, and staff from the university’s compliance office to access, design, and build a HIPAA compliant set of cloud services for the School of Medicine. Lead the design of a QA strategy by the use of Business Requirements, Technical Requirements, and a traceability matrix.
• Amazon Web Services (AWS) Systems Implementations; project manager of a vendor’s implementation of a TileDB based database cluster, for genomics research.
• Also managed the migration of four i2b2 systems from campus to AWS. Responsible for managing scope, reporting, risks, requirements, compliance office approval, user acceptance, and the implementation of standard SDLC practices.
• Amazon Web Services (AWS) roadmap improvement; utilize Confluence, Jira, CA Agile Central, and CA PPM to improve staff load forecasting, project budgeting, and project value scoring for all AWS projects.
• Data Center Consolidation; establish a cross - functional project team, introduced Jira, and Confluence as project management tools. Responsible for managing the WBS, schedules, project plans, project deliverables or epics, vendors, test plans, project changes, risks, stakeholder, and creating project reports.
• Jira and Confluence expansion; improve upon project management practices across the school’s IT enterprise. Setup ad-hoc sessions, modified Jira workflows, to compliment a variety of projects. Jira project administrator responsible for adjusting Kanban and Scrum boards, workflow design, Tempo configuration, and Jira Portfolio configuration.
• ITIL based SOPs; create standard operating procedures for IT operations team based on ITIL principals.
• This included disaster recovery, change management, incident management, and service request fulfillment.
• All used as requirements for improving ServiceNow workflows.

Sr. IT Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Capital project ERP system implementations project manager: leading teams located across the US and internationally on the implementation of the core ERP application product with Tableau for managing and reporting the finances of large capital construction projects, for major construction, mining, oil and gas firms positioned around the world.
• SharePoint 2013 with a Tableau interface custom app: managed an offshore development team building a content management system, for an international airport construction project in Mexico. Included the configuration, use and of JMeter for testing the web app.
• Process improvement project: lead and implemented improvements to existing project management practices for software projects using Microsoft Visual Team Services. Results included improved application quality, enhanced team communications, more frequent customer engagement, and improved customer satisfaction.
• Performance system evaluation & deployment project: lead all project phases on a system for performance and load testing of web applications used by the QA team, that reduced bugs by 10%, and expanded sales with existing customers.
• SaaS project manager and customer success manager: responsible for BI systems implementations supporting a financial project management SaaS application start-up. Included the setup of the full life cycle report development practice using MS Project, Confluence and Jira.
• QA development BDD automation support: translated functional specs into use case scenarios for test automation of the SaaS app, using Selenium and Cucumber.
• SaaS proof of concept technical project manager: managed a team of technical staff for potential customers on the system during the sales cycle. Developed standard implementation procedures that reduced by 25% the time from project start to go live.
• BI system competitive analysis project: delivered a recommendation to replacement an OEM partnership with Tableau, for the goals of increasing sales, improved system performance, and positively impact the negotiations of the OEM contract.

Sr. Applications Manager

Confidential, San Francisco, CA

Responsibilities:

• Western region support manager: responsible for supervising a team of five support staff located across the US, and managing a vendor of 5 off-shore developers.
• Responsible for issue resolution for a custom-made licensing renewal SaaS system, a modified CMS MS Dynamics system and a Business Objects reporting system.
• PMO best practices optimization: responsible for leading department projects by implementing PMO best practices, using MS Project and Rally, and driving performance optimization in support of the goals defined by the leadership team. Included was the hiring and of support engineers, and continuously improving on existing processes.
• Change management project: designed and managed a staff rotation project, where support engineers worked in the development and QA departments to gain a deeper technical background of the products. The results were improved knowledge transfer, shortened sessions, and fewer issues reaching the production system.
• Operations manager: leading projects for implementation and upgrades of SharePoint, SFDC Support Cloud, ServiceNow, and other off the shelf enterprise systems.

Application & Operations Manager

Confidential, South San Francisco, CA

Responsibilities:

• Technical project manager: for the implementation of business applications, which included vendor selection, product evaluation, upgrade planning, change management, development of standard operating procedures, and managing of consultants, while also implementing project management best practices and company wide use of MS Project.
• Siebel 8.0 implementation: systems architect and technical project manager of a vendor supported implementation of Siebel 8.0 on ESX 3.5 with Oracle OEM for a call center.
• System consolidations after a company merger: lead a system and data migration project from physical hardware to a VMware environment, that included reporting systems, drug safety systems, data storage, and a customer information request application.
• Operations manager: leading a technical team responsible for all business applications and database systems.

Senior Developer / DBA

Confidential, Redwood Shores, CA & Pleasanton, CA

Responsibilities:

• Senior engineer: on the Oracle & PeopleSoft development operations team responsible for managing software application build systems, upgrade development, and customers on the upgrade.
• PeopleSoft HR mid-size to small company release project: technical lead and manager of a project to build, test, and release a version of the HR platform to boost sales in small to mid-size company market.
• PeopleSoft & Oracle development operations change management project: lead an operational procedures change management project after a merger of the two development operations teams.

IT Manager, Developer

Confidential, San Francisco, CA

Responsibilities:

• Developer and IT manager: developed and maintained a HIPAA compliant patient management and reporting system, while responsible for department desktops, servers and applications.