Client Project Manager Resume Alpharetta, Georgia - Hire IT People

SUMMARY:

Project manager with extensive experience in complex project environments.
Proven ability to direct complicated projects where a series of tactical decisions culminates in a successful scope development, construction, technology buildout, deployment, and implementation.
Experience managing external and internal development teams, collaborating with external vendors and directing multiple project teams.
Core competencies include excellent, Project Planning and Training with a focus on the following disciplines:
Communication, Interpersonal, Presentation & Conflict management skills
Demonstration skills to a variety of audiences SDLC (Waterfall, Agile, WBS, etc.) Development
Risk Management skills Knowledge of Software/Systems Design & Implementation
Requirements management Matrix, Cross - Functional Project Management skills
Leadership skills Transition to Operations management

COMPUTER SKILLS:

Skills: Microsoft Office products and MS Project, Business/Financial

Analytical skills: Project Budget and Reporting, Client - Facing Project/Program Management skills

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, Georgia

Client Project Manager

Responsibilities:

Managed the implementation and delivery of Lottery systems and Interactive Lottery client-facing projects and products with a focus on project performances for budget, schedule and quality.
Increased scratch ticket sales up to 10% at chain store retailers in five State Lotteries by implementing a state-of-the-art lottery ticket dispending product which increased store productivity by automating sales reporting, accounting and loss prevention.
On-boarded a new 108-store national retailer, projected increase in revenues are $2.8M per year, utilizing cash-less transaction devices.
Project was fast-tracked; timeline was reduced by 25%, to complete before the COVID-19 pandemic.
Managed marketing and field services teams performing pre-installation site surveys

Confidential, Alpharetta, Georgia

Senior Project Manager

Responsibilities:

Developed scope, planned, tracked budgets, and managed technology and productivity improvement projects.
Increase productivity 25% by automating and standardizing reporting environment.
Manage software upgrade projects for clients; delivery team includes third party vendors, software consultants and the client’s internal resources.
Achieve compliance with software vendor.

Confidential, Atlanta, Georgia

Senior Project Manager

Responsibilities:

As a project manager, directed the development of new product from inception through certification and delivery readiness.
Managed US Custom’s related projects that included cross-functional project teams, offshore development teams, telecom and network equipment vendors, Confidential personnel and customers.
Projects included scope definition, planning, risk analysis, project accounting, tracking, resource allocation, contingencies, software technical installation, and operational go-live transition.
Supervised multiple releases of software and services providing additional product functionality and ease-of-use.
Achieved timely software certification from the U.S. government enabling a rapid deployment strategy to awaiting customers across North America.
Realized a 25% time savings on project deliveries by developing an efficient tracking model for importing foreign goods into the U.S.
Accomplished 35% to 40% reductions in customer wait times resulting in improved customer satisfaction.

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

Simultaneously managed multiple cross-functional development projects and quality assurance testing projects.
Performed resource planning, leveling, project accounting, project tracking, collaborated with PMO office and communicated project results to management and to business partners.
Replaced an enterprise-wide travel agency portal resulting in increased sales in group/business travel products.
Added new partners to alliance of partners improving customer service, providing seamless travel experience, and offering additional redemption options.
Managed several key technology & infrastructure upgrade projects to comply with vendor supportable levels.

Confidential, Alpharetta, Georgia

Project Manager

Responsibilities:

Responsible for managing the Confidential release process to comply with our development partner
Managed the customer service experience between customers, software engineering & QA teams.
Developed software ship & release criteria for IBM reducing errors during the bundling of a software release.
Reduced overall defect resolution time by 15% in a hybrid-Agile project team by managing the support processes and procedures, defect tracking and new product enhancements requests.
Produced management reports for our development partner IBM to maximize transparency between Confidential and Confidential .