SUMMARY

• Experienced delivering web based, SaaS product offerings.
• Proficient at managing agile backlogs, driving product teams, creating and grooming user stories with Dev teams
• Exemplary ability to liaise between business and technical teams as well as deliver compelling product presentations to executive - level customers.
• Offer solid project management experience and ability to create project plans, define scope, allocate resources, and facilitate solution delivery within timeline and budget parameters.
• Skilled at project scheduling, risk mitigation, and steering projects and products throughout the complete software development life cycle (SDLC).
• Excel at change management, software virtualization, risk management, and interfacing with key stakeholders to drive continuous improvement.
• Adept at coordinating teams in implementing solutions which advance organizational productivity, reduce expenses, automate processes, and heighten customer satisfaction.
• Skilled at strategic planning and leveraging appropriate project and delivery methodologies (e.g. Agile/Scrum, Kanban, Waterfall, BDD, Lean) to optimize outcomes.
• Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
• Constantly focus on optimizing solution performance, reliability, value, ROI, and user-friendliness.

TECHNICAL SKILLS

• Microsoft Office
• Microsoft Project
• Jira
• Confluence
• Salesforce
• SharePoint
• SaaSXenDesktop/XenApp
• StoriesOnBoard
• Visio
• Windows
• Slack
• Confidential Enterprise
• ProjectSight

PROFESSIONAL EXPERIENCE

Confidential

Product Analyst

Responsibilities:

• Determined technology direction of documents module and oversaw maintenance efforts to optimize performance, functionality, and usability.
• Gathered requirements from internal and external stakeholders
• Generated user stories and behavioral-driven development (BDD) scenarios to markedly improve efficiency of feature development.
• Prioritized backlog of customer-found defects and assigned work to Engineering teams.
• Enhanced workflow scheduling and efficiency via Kanban methodology for Lean development teams.
• Successfully integrated two diverse systems to eliminate duplicate entries.
• Educated, trained, and mentored sales engineers, support, and professional services on new technology releases as part of product release readiness
• Increased single file upload capacity 100% and multi-file upload by over 100% by introducing new technology.
• Spearheaded re-architecture project of Forms Designer on MEAN (Mogo DB, Express, Angular, Node-js) technology stack and maintained associated project documentation.

Confidential

Director

Responsibilities:

• Clearly defined stakeholder requirements and authored user stories to support SDK (software development kit) integrated into all Citrix enterprise products on Windows, Linux, FreeBSD, and Java platforms.
• Centralized use of common engineering tools for entire Citrix worldwide Enterprise Division.
• Established project scope and budget, executed and tracked initiatives via Microsoft Project, directed offshore engineering teams, and communicated development requirements to engineering personnel.
• Standardized revenue-based functionality within all Citrix products in Enterprise and Service Provider Division to provide customers with consistency across all products.
• Gathered cross-product requirements and delivered a common SDK solution on multiple platforms (Windows, Linux/Centos, FreeBSD) to streamline integration, provide an expert knowledge center, and eliminate redundant development tasks.
• Persuasively negotiated, finalized, and implemented fixed-cost support contract with 3rd party vendor to deliver software solutions in stages with acceptance criteria prior to each payout period.
• Leveraged cost-based analysis to consolidate license purchases saving hundreds of thousands of dollars.
• Directed, motivated, evaluated, and coached product managers, developers, test engineers, contractors, and interns in Fort Lauderdale and India to achieve on-time delivery of commitments.
• Controlled $1M budget, vendor relations, and escalation procedures for 3rd party vendor to accelerate security response/vulnerability fixes and substantially improve code quality.
• Analyzed, enhanced, and adeptly supported global engineering tools (Contour/Jama, Jira, OneBug, OneTest, Blackduck) for all teams in Enterprise and Service Provider division.

Confidential

Director

Responsibilities:

• Resourcefully assembled, equipped, mobilized, and expanded Centralized Licensing Team as a service organization for Citrix products.
• Established and grew Centralized Security Response Team to mitigate issues with Citrix non-windows platforms across multiple regions such as Florida, Boston, California, UK, Japan, and India.
• Met with product line executives to gather requirements and obtain buy-in for creation of centralized product organization that would service all product teams.
• Championed evolution of single product, single platform, monolithic, non-secure licensing implementation into modular, secure, multiplatform, multiproduct solution.
• Proactively introduced Agile and secure methods to expedite development and improve product quality.
• Conducted Common Criteria evaluation of Citrix products, interviewed and selected qualified vendor, remained primary contact throughout project, and managed licensing vendor for all Citrix products.
• Steered source code analysis for 3rd party open source code (Blackduck, Protex).
• Delivered seamless user/device licensing model which saved customers time by eliminating white lists.
• Recruited high-performing engineering staff and delegated tasks to personnel across product management, licensing, development, and engineering disciplines in Florida, California, and India.

Sr. Manager

Confidential

Responsibilities:

• Methodically qualified system-level functionality in all Citrix products and coordinated global testing of all software releases in all languages.
• Responsible for test plan creation, test case development, and execution.
• Signed off on all customer deliverables developed by Citrix departments prior to external release.
• Oversaw Windows certification processes and orchestrated outsourced testing with overseas vendor.
• Directed testing on English, German, French, Spanish, and Japanese language platforms.
• Shepherded Lifecycle Maintenance Team in addressing technical issues associated with flagship product.