SUMMARY

• I am a seasoned IT leader with 15+ years of experience overseeing Enterprise Solutions for many Fortune 500 companies. IT leaders traditionally come from a project management background or a pure architecture/IT background.
• However my varied experience has enabled me to effectively bridge the two roles. In my role at Confidential I work closely with the CIO in establishing Omni organization within Confidential . Omni is not just a channel (of order capture) concept, but an organization paradigm.
• Omni encompasses breaking the traditional silos within the organization, promoting cross business unit co - operation and innovation, integration between multiple systems, cross visibility of portfolios and key initiatives as well as harmonization of architectural ideologies and leading enterprise architecture (EA). The Omni concept extends beyond traditional IT domain to promoting co-operation between CMO, Business and the IT heads.
• I oversee the Omni transformation for Confidential to enable these efficiencies, reduce cost of ownership while driving innovation and clarity of vision and execution.
• I am an IBM Thought Leader and Open Group Distinguished IT Architect. In my prior stint with IBM lasting 14 years, I was responsible for many Fortune 500 implementations of Order Management System (OMS) and Warehouse Management System (WMS).
• I have led the replacement of legacy OMS at Confidential ’s and Confidential, helped Kohl’s achieve holiday readiness and ship from store in just 3 months, driven ‘Omni’ programs at Confidential ’s, Confidential and Confidential working across retail/POS, eCommerce, OMS and data teams.
• I have also overseen, audited and advised on OMS/WMS/Omni channel transformations at Home Depot, A&F and others. My achievements include turning around a $100MM and 300+ people project stagnating for nearly 2 years delivering 3 production releases in a year. In most of the client implementation, I have often led the client’s engineering, production support and deployment teams. I have also advised the business on process and strategy to gain competitive advantage.
• In my role as the Chief Architect for IBM’s Commerce Solution Products (OMS, WMS, EMS, Order capture, Analytics), I interacted with Product Management and Engineering groups to drive product innovation and direction based on customer needs and my experience implementing the solutions. I also advised aspects such as integration with Watson for advanced analytics, integration with IBM acquisitions such as Configure Price Quote (CPQ), DemandTec and other EMS Enterprise software, design of mobile solution for store operations, creation and budgeting of the center of excellence and enabling continuous integration and delivery through product changes.
• I am a mentor and innovator with achievements such as implementing the first ever ‘Zero Down Time’ upgrade of Sterling OMS ( Confidential ’s), writing consulting black books on aspects such as project management, consulting best practices and configuration management. I also doubled as program manager and solution auditor as well as the go to person to turn around ‘Red Projects’. In addition to my consulting roles; I have held leadership roles in Engineering and Support and helped create the Sterling India team from ground up. Besides these, I was part of defining employee career path and certification process for IBM and served as a member of IBM Americas IT Specialist Level Three (Thought Leader) Certification Board that is responsible for identifying and promoting leadership talent within IBM.
• I have a strong functional and technical background in Retail and Supply Chain solutions with expertise in order management and reverse logistics, retail operations, product catalogs, pricing and promotions, warehouse management, 3PL operations, carrier integration, associate mobile applications, store fulfillment, Point of Sale (POS) integrations, inventory management, data and analytics, product management and SDLC.

PROFESSIONAL EXPERIENCE

Confidential

Senior Director Omni Strategy and Architecture

Responsibilities:

• Created process for Omni engagement with CIO and GTLT (Global Technology Leadership Team) to act as governing body to unify vision and synchronize execution.
• Work closely with CIO to drive Confidential wide process and initiatives as well as act as mediator in interactions between multiple business units.
• Drove integration and cross business unit projects across mobile, web and desktop/POS platforms.
• Invented a question based model to enable business team to define the Confidential Omni identity on topics such as mixed basket orders, cross channel pricing, returns policies, promotions and standard operating process.
• Advised on all technological discussions including product acquisitions, desired footprint within Confidential .
• Negotiated multiple Vendor contracts with 40% savings on original quotes while holding the vendors to their deliverables.
• Guided and mentored the Store Associate applications and Confidential mobility team as well as provided the roadmap for future.
• Closely interacted with the analytics team to enable intelligent decisions on all aspects of operations from demand forecasting, pricing and promotions, safety margins, labor management and more...
• Created and executed on the concept of unified development platform which enables developers (and vendors) to be ramped and productive in just 3-4 days.
• Developed business ideas for diversification of Confidential business.
• Drove unified view of orders, inventory, customers, products and services within Confidential .
• Advised Portfolio and business on project scope ($200MM portfolio).
• Led device recommendation decision for Confidential store associates and managed relationship with Apple/other device vendors.

Confidential

Executive Architect / Thought Leader / Chief Architect

Responsibilities:

• Managed the two largest ever Smarter OMS programs (100MM+) with cross functional teams (300+ people), multiple vendors and parallel Business releases.
• Defined the financial and operational model for IBM Smarter Commerce Application Center of Excellence (ACE). Some of the suggestions already being implemented.
• Led product innovation, for example advising Watson group and EMS product groups on application of analytics to Retail industry.
• Led project estimation and budgeting efforts.
• Led creation of composite solution offerings in conjunction with other departments (e.g. Smarter Commerce testing tool development collaboration with Rational )
• Prescribed the guidelines for Build Team operation and management.
• Defined process for resource enablement and operative cost reduction.
• Create and maintain Consulting wide interactive communities.
• Defined the Cutover Methodology and Testing framework for multi stream projects.
• Wrote Configuration Migration Handbook for complex projects.
• Collaborated with Engineering on staged deployment.
• Collaborated with Engineering on Live Testing Capability development.
• Audited multiple projects and acted as escalation point/fire fighter for many projects.

Confidential

Executive Architect

Responsibilities:

• Provide Leadership on technical and functional aspects of integration between Delivery and Retail business units working closely with the Executives.
• Enable and execute vision for cross channel order capture and fulfillment and lead evolution of the POS solution.
• Provide leadership on communication protocols, process and methodology for interaction of cross functional teams spanning multiple systems and business units.
• Provide technical leadership on aspects such as infrastructure, adherence to future expansion vision, distributed architecture.
• Partner with Engineering on resolution of issues regarding scalable, distributed, HA architecture for a large, performance intensive complex implementation.
• Point of contact for client escalations.

Confidential

Executive Architect/ Program Manager

Responsibilities:

• Managed Program team of 300+ personnel (25 Architects, 3 program managers, 6 Project managers).
• Oversaw migration from legacy OMS to Sterling OMS.
• Implemented changes to invoicing, vendor management, integrations with Siebel on quotes and work orders, ship from store and pick-up in store.
• Provide Technical and Business recommendations to Customer Executives.
• Implemented continuous delivery and continuous integration.
• Moved the program from 1 release in 2 years to 3 releases in a year.
• Provide direction on complex solutions.
• Provide guidance on future direction regarding Tech Stack.
• Provide insight and guidance on high level interaction between systems and future enterprise on-boardings.
• Provide guidance to Solution Architects (of different Business Releases/streams) on functional and technical aspects.
• Define Process Methodology for interaction between Business Releases, Production Support and Build Teams.
• Review and audit design across multiple projects.
• Support for performance analysis.
• Escalation Point of contact for all business, technical and software questions.

Confidential

Enterprise Architect

Responsibilities:

• Partner with Client Executives in defining Business Objectives and translating them into IT initiatives.
• Provide guidance on future direction regarding Mobile Tech Stack.
• Provide guidance on release process.
• Provide insight and guidance on high level interaction between systems and future Enterprise on-boardings.
• Detailed design of application components.
• Provide demonstration of Mobile Product and sourcing functionality.
• Led solution design and gap analysis.
• Design integration with Enterprise Data solution and payment solutions.
• Participate in business process discussions.
• Guide technical resource across multiple projects for technical queries.
• Review and audit design across multiple projects.
• Support for performance analysis.
• Point of contact for all technical and software questions.

Confidential

Enterprise Architect

Responsibilities:

• Led Migration from legacy system to Sterling OMS.
• Provided guidance on creation of enterprise data store to enable data mining across multiple systems.
• Provide Leadership to cross Functional team including Legacy systems, infrastructure team and Sterling Commerce team.
• Worked with Executives on wide ranging issue such as determination of Business requirement and translation IT initiatives and release cycles, Industry Best Practices, Technical Architecture, Future vision and enablement of vision.
• Provide insight and guidance on high level interaction between systems and future enterprise on-boardings with regards to Performance Scalability, Staged Upgrades, Backward Compatibility.
• Make decisions on scope of each project, points of interaction between project teams (as well as testing, build and development teams), project responsibilities and Solution Architect goals.
• Review detailed design of application components.
• Provide demonstration of Product functionality.
• Define process for Solution design and Gap Analysis.
• Review Solution Design and gap analysis.
• Participate in business process discussions.
• Guide technical resource across multiple projects for technical queries.
• Support for performance analysis.
• Point of contact for all technical and software questions.