SUMMARY

• 20+ years of IT project management experience in Infrastructure Technology, Financial Services and Change Management. Managing projects to successful completions.
• Ability to manage large multiple projects/responsibilities simultaneously while still meeting deliverable deadlines.
• Strong interpersonal skills demonstrated ability to gain the confidence, respect and trust of project team and senior executives.
• Experience in Waterfall/Agile methodology
• Experience working on desktop, web, and mobile software applications
• Effective Conflict Management Resolution Skills
• Highly effective verbal and written communication skills with strong conceptual and critical thinking skills and the ability to work within a matrix environment.
• Time Management
• End User Training
• Successful liaison between business managers, technical team, vendors and clients.
• Ability to streamline client’s business processes that improve efficiencies and cost savings
• Facilitating and leading meetings with Senior Management
• Leading and performing UAT/POC testing
• Experience with migrating to Cloud Technologies such as Microsoft Office 365, Azure
• Knowledge of Microsoft's Productivity Suite (Office 365 Skype for Business, OneDrive, Visio, Teams, SharePoint)
• Strong experience in developing assessments, mapping business needs, mapping business processes, process documentation.
• Risk Management
• Organizational Change Management
• Software Implementation

PROFESSIONAL EXPERIENCE

Confidential, alpharetta, ga

Infrastructure Project Manager

Responsibilities:

• Work with key stakeholders to develop and manage the End User Services separation project plan in accordance with the TSA Agreement.
• Managed vendor relationship Century link and operations to manage MPLS and DIA circuit ordering and delivery in preparation for IWC network site cutovers.
• Ensure that all contracted deliverables are provided according to contract, on - time, and meet and exceed client expectations.
• Collaborate and communicate effectively with internal teams, vendors and utilizes key project management tools (Risk Management Plan, Program/Project Plan, Schedule, Resource Plan, Daily Management, RACI’s, etc.) to effectively mitigate risks and execute timely against the TSA.
• Responsible for migrating all identified SharePoint sites to IWC SharePoint.
• Ensure the infrastructure adheres to the requirements for security, availability, stability and efficiency.
• Assist with building Office 365 “Champion” program to allow users within IWC to assist with migrations and user adoption.
• Serve as a point of contact for knowledge transfer and training activities for the Managed Services vendor on boarded to support the environment in steady state.
• Integrated planning activities with the application team in preparation for their SAP cutover.
• Led the project team to a successful implementation of IWC Microsoft’s technology hosted in Azure cloud.
• Implementation of ~ 150 concurrent Citrix licenses for IWC SAP access.
• Successfully managed the Century Link vendor management and network readiness for MPLS and DIA circuit procurements.
• Successful SharePoint migrations for over 150 sites to the new IWC SharePoint environment.
• Migration of Departmental Shares from File Servers to Teams.
• Successful implementation of Incident and Change Management modules in Service Now.
• Migration of IWC employees to new O365 tenant, including IWC mailbox, Office 365 productivity suite, and MDM.
• Successful implementation of Barcode printing for IWC 3PL/4PL warehouses.

Confidential, ga

Sr. Project Manager/Change Manager

Responsibilities:

• Ricoh’s Microsoft Office 365 Deployment for 25K employees globally. Deployed the office tools in multiple phases.
• Create and implement Change Management strategies that maximize employee adoption and support a timely and virtually seamless transitions within the program teams.
• Work with Executives, Business Sponsors and Change Champions to translate business requirements and develop use cases for Office 365 adoption campaigns.
• Gather business requirements to drive Office 365 solutions.
• Create Office 365 change campaigns collateral by collaborating with creative graphic resources to develop digital, interactive, material(s) for the deployment.
• Lead steering committee meetings with stakeholders to review progress of change management adoption goals and manage strategic direction of desired future state.
• Lead the learning and coaching workstream to document employee training material for Office 365 licenses.
• Track consulting team hours and approve accordingly to ensure utilization is appropriate to project needs.
• Managed the data center refresh project. Upgraded all end of life (EOL) IBM equipment in Ricoh’s data center.
• Managed the transition activities for the acquired ABP Company. Responsible for implementing key technology solutions.
• Managed the data center refresh project. Upgraded all end of life (EOL) IBM equipment in Ricoh’s data center.
• Responsible for sustainable adoption of Office 365 applications across Ricoh USA with increased collaboration efficiencies.
• Successful implementations/deployments of projects in accordance with the Project Charter(s).
• Managed the Telecom Cost Savings Initiative which resulted in Telecom cost savings of 1.3M
• Successfully integrated ABP into Ricoh US, with minimal down time for employees on Day 1.
• Managed the DC refresh, resulting in consolidation opportunities and monthly cost savings of ~26K in operations and maintenance.

Confidential, duluth, ga implementation project manager

Responsibilities:

• Responsible for assembling/coordination of project team, identifying appropriate resources needed, and developing project schedules to ensure timely completion of conversion projects.
• Participate in technology planning and strategy activities to ensure minimal business downtime for financial institution.
• Analyzed financial institutions hardware, software, business and technical requirements and work with Product Engineers, Networking/Technical Resources to define and implement appropriate banking technology solutions for clients.
• Worked on system interface enhancements which include automation of certain triggers for data points, data mapping of data points from one system to another, validating that data from one system translates correctly into a newly implemented system, perform extensive and complex research of why data did not come over from one system to another and recommending solutions to fix.
• Responsible for managing staging environment and UAT test phase of each major financial institution.
• Responsible for final UAT approval/sign-off from client, and then deploying final work product into Production environment.
• Deliver projects lessons learned to financial institutions, PM’s, product owners, and stakeholders using Quick Base.
• Delivered new product implementations for high risk financial institutions with average CSAT of 7/10 score.
• Received high customer satisfaction ratings by resolving project issue during testing and go-live while establishing trust with clients.
• Have built strong partnerships with key stakeholders, product engineers and leadership.
• Successfully managed the conversions of multiple financial clients.

Confidential, Atlanta, Ga

SR. Implementation project manager

Responsibilities:

• Lead the global Next Generation Call Center initiative to implement a remote login SaaS (LMI) for over 80 clients within HPE.
• Managed PM’s globally in the Americas, Asia-Pacific, and Europe for the LogMeIn deployment.
• Managed external vendor relationship(s) from RFP selection, pilot, and implementation of SaaS across various client environments.
• Conducted interviews and gathered technical/functional/business requirements from business stakeholders for software deployments.
• Lead Boxtone (mobile solution) deployments to HP’s Enterprise clients.
• Led project team of Compliance, Legal and IT Operation teams to identify and resolve data privacy risk for global Enterprise clients.
• Managed the initiative responsible for the reduction of incidents within the Security, Password Reset and Messaging tower of the HPIT helpdesk. Projects included Password Rest process improvement, Malware detection and notification, and Mobility synchronization.
• Responsible for auditing the timeliness, data content, data availability and ownership of major incidents to mitigate business impact.
• Worked with over + 100 IT Business Leaders and Service Managers within Infrastructure and Operations (ITIO) for regional and global implementation projects of new technology services for HP Global Service desk.
• Managed the Merger, Acquisition, Divestitures and Outsourcing deals by successfully onboarding/integrating the acquired legacy support organizations into the HPIT Global Service Desk.
• Managed the telecom Avaya upgrade for HP IT.
• Deployed ISCE Web Chat for HP’s Global Service Desk.
• Managed cross functional IT projects that integrated Managed Services and consulting activities into one Global organization.
• Led the eSupport Delivery Program for HP’s trade customers increasing their use of the eSupport suite for their helpdesks.
• Next Generation Call Center Initiative program resulted in cost savings of 1.3M for HP Enterprise Services.
• Managed the Global Multifunction Print project, which eliminated all vendor printers from within HP replacing them with HP Multi-Function Printers. Achieved overall cost savings of 2.5 million.
• Managed 60+ projects, with a cost savings of over $10M for the global service desk.
• Boxtone (mobile solution) deployment decreased helpdesk calls by 15% and increased cost savings within the Mobile support team.
• Developed the SaaS solution in Europe in accordance with European privacy laws.
• The password reset process improvement initiative resulted in monthly cost savings of $17K for the Global Service desk.
• Transitioned the (LAC) helpdesk support into the standard Global Service Desk. This included resources, hardware, and office moves.
• Managed the onboarding integration of EDS, Autonomy, 3Com, 3Par, and Mphasis, in addition to + 30 companies.
• HP IT L0 support initiative resulted in a decreased in AHT, and increase in CSAT with an annual cost saving of ~200K yearly.
• Implementation of ISCE web chat for the global service desk drove helpdesk efficiencies and cost savings of 85K globally.
• Plan/implement timely releases of IT applications to production environment while optimizing efficiencies by 10%.
• Improved the release planning process to minimize the frequency of downtime for the Global Service Desk by 30%.
• The eSupport Delivery Initiative resulted in a ROI of 15%.