Technical Director/Agile Scrum Master Resume Phoenix, AZ - Hire IT People

SUMMARY:

An experienced professional with broad knowledge of the financial services industry specializing in servant leadership and championing the adoption, implementation and sustainability of Agile processes, principles, and practices. An energetic leader with a passion for building high - performing, self-organizing teams through effective guidance, coaching, and removing impediments to team progress. Strong organizational, project management skills with demonstrated ability to prioritize, track, and deliver projects on-time.

CORE COMPETENCIES:

Brokerage Operations Problem Solving
Strong Organizational Skills Product Backlog Management
Excellent Communicator Software Development Lifecycle (SDLC)
Agile & Scrum Collaborative Leader
Self-Learner Cross-Functional Team Management
Project Transparency Operational Excellence
Influencer Conflict Resolution
Coaching & Mentoring Servant Leader

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Technical Director/Agile Scrum Master

Responsibilities:

Reduced manual cancels/corrections and lowered Global Custodian costs by $170k annually by creating a holiday d Confidential base that captured and updated trade/settle dates when they fall on a foreign market holiday.
Improved str Confidential ht-thru processing and achieved a 95% cost reduction by including standard information in the delivery instructions for Spain and Greece trades.
Facilitated Sprint Planning, Daily standups, Product backlog, Sprint Review and Sprint Retrospective meetings.
Removed roadblocks and mediated conflicts to maximize productivity and accelerate time to market.
Tracked and communicated team velocity and sprint progress through Burndown Charts.
Collaborated with Product Owners to prioritize user stories.
Coached and empowered teams to self-organize and grow cross-functionally; encouraged and implemented process improvements and created team-building opportunities.

Director/Project Manager, Operations

Confidential

Responsibilities:

Provided on-going leadership and oversight to ensure effective coordination and collaboration
Served as escalation point, mediated issues and ensured timely resolutions.
Managed the integration of the Confidential Account ( Confidential ) product offering; enhanced global investing capabilities for Confidential seeking to trade online in 12 international markets in their local currencies.
Built strong relationships with internal business partners and external vendors, fostering a smooth and fluid implementation.
Developed back-office Operational processes for Corporate Actions, Settlements, Client Tax, Cost Basis, Custody, Margin, Risk and Trading that maximized productivity and minimized costs and continued to seek improvements to the International and Confidential product offerings.
Monitored Operational teams’ performance and developed reporting to communicate and minimize impact for high risks and issues.
Led monthly governance calls to review scorecard performance metrics and ensure proper compliance with service level agreements (SLAs).
Managed Check Deposit Automation project: implemented scanning and processing checks electronically to create efficiencies and service gains by reducing the time Cashiering spend handling manual transactions.

Senior Project Manager

Confidential

Responsibilities:

Led and directed cross-functional teams to complete projects on time, on budget and in scope.
Acted as proxy and protected interests of field organizations and clients; consulted with senior leadership.
Drafted and developed key internal messages, content, and leadership communications.
Managed time efficiently, created detailed project plans, tracked priorities, coordinated resources, assessed risks, and solved problems to ensure optimal execution and quality in all deliverables.
Used Rational Unified Process (RUP) to provide best practices and guidance for successful project development.
Conducted end-to-end process analysis using discovery, analysis and diagnostic tools typical of Lean/Six Sigma initiatives.
Created the ability for branches to scan documents directly into Operation centers for processing; time savings of 24 hours and overnight mailing costs.
Initiated transformation of mission-critical processes implementing Pega BPM platform; streamlined operations, reduced costs and improved business agility.

Confidential, Phoenix, AZ

Business Analyst, Technology

Responsibilities:

Developed use cases, workflow and screen mockups for the development of a web-based new account application.
Integrated Confidential ’s web-based delivery with in-house applications to search Firm records and identify matches on Confidential list.
Managed change control and bug tracking to ensure all projects met user expectations.
Conducted Joint Application Development (JAD) sessions with stakeholders throughout the SDLC to resolve open issues.
Developed and coordinated User Acceptance Testing (UAT) to ensure defect free releases.

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Technical Director/agile Scrum Master Resume

Phoenix, AZ

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