Agile Delivery Manager (coach)/ Scrum Master Resume
SUMMARY:
- 21 years of rich global experience in Technology, Business Analysis, Project Management, Program Management & Delivery Management, providing solutions for Confidential 500 enterprises in Financial Services, Insurance and Health Care industries and leading project teams working on multiple technologies: Data Warehousing, Mainframes, Web Technologies & BPM
- 21 yrs of total IT experience performing various progressive and challenging roles
- Over 14 yrs. in Project Management and Program Management working on various complex and business critical projects/ engagements
- Results driven leader with an outstanding record of delivering complex technology and business critical projects. Experienced in the following tracks:
- Delivery and Engagement Management: End to End Delivery, Client relationship, Innovation, and Solutions
- Business Analysis: Business process analysis, Requirements gathering, analysis and management
- Technical Leadership: Data Architecture, Solution Architecture, System Integration, Design, Coding, Configuration Management, Maintenance, Testing, Reviews, Defect Triaging and Tracking, Operation/Production Support, User & migration
- Expertise in Data Analysis, Data Management, Data Integration, Data Architecture and Data Modeling
- Program Initiation, Due Diligence, Contract Negotiation, Client Relationship Management, Program Tracking, Senior Management Reporting, SLA Planning & Tracking, P&L management
- Customer focus and delight, Planning, Tracking, Status Reporting, Effort/Cost Estimation, Budgeting, Billing, Risk Management, Quality Management, Contract Management, Resource Planning and utilization and Knowledge Management
- Talent acquisition, Team evaluation, Mentoring, Building highly performing teams, Performance reviews and management, Career Planning
- Project audits, Defect Prevention and Tracking, Process Optimization, metrics collection and analysis
- Proposal writing, Customer visits, Customer presentations, Contract Negotiation & Project Initiation
- Possess excellent analytical skills, strong inter - personal and presentation skills.
- Able to multi-task & extremely flexible and drives results to achieve project goals
- Received several accolades from many clients for successful project implementations
DOMAIN EXPERTISE:
- Credit Cards: Account Payables, Account Receivables, Credit & Collections, Network Services, Risk Systems, New Accounts (Acquisition Systems), Service Portal
- Insurance: P&C - INS 21 certified; Life Insurance
- Health Care: Health Insurance Data Exchanges - Claims, Enterprise Data Warehouse, Provider and Clinical Analytics
TECHNOLGY EXPERTISE:
Data Warehousing & BI: Informatica & Oracle DB, Teradata V13.10, Teradata SQL Assistant, Teradata Load utilities, Fast Load, Multi Load, BTEQ Scripts, SQL Server 2008 R2 - SQL Server DB, Business Objects, Tableau, SAS
Mainframes: MVS, COBOL, IMS DB, DB2, CICS, CHANGEMAN, VSAM, TSO, QMF
Pega Systems: PRPC 5.4 SP2
Web Technologies: (Java/ J2EE Webservices), HTML, CSS, JavaScript
Very good knowledge on: User stories, ATDD, TDD, Pairing, XP
Very good exposure to: AWS, DevOps, Automated Testing, Artificial Intelligence and Machine Learning
Project Management: Executed projects in Waterfall, Iterative & Agile (Scrum & Kanban) methodologies, ATDD, TDD, BDD, FDD
Project Management tools: Microsoft Project Server, Clarity, Plan View, Visio, Power Point and Excel, Clear Case, Clear Quest, Agile (Rational Tool Concert, Jira & Confluence)
PROFFESSIONAL EXPERIENCE:
Confidential
Agile Delivery Manager (Coach)/ Scrum Master
Responsibilities:
- Set up Agile practice, processes and guidelines for Confidential Program as Confidential begin to transform into Agile organization
- Train, coach and mentor the teams on Agile and SAFe frameworks: Agile values, principles, practices, Scrum Vs Kanban, Scrum ceremonies, SAFe basics and implementation, Scrum of Scrums (S2), Pre-PI planning and PI planning
- Supported Product Owner to create product vision and roadmap
- Defining the role of extended teams (System teams) and their participation in Scrum ceremonies
- Defining the Jira standards for issues (EPICs, Features, Stories, Tasks, Sub-Tasks) and Dashboard to track the status
- Defining Agile estimation process (relative and absolute), quantitative metrics like Team Velocity and Burn Down Charts
- Define Scrum of Scrums (S2), status updates, communication of risks and issues, and inter team dependencies
- Coach and support product owner in organizing the product backlogs and make sure a healthy backlog for upcoming sprints
- Facilitates Daily Scrum calls, product backlog grooming, Sprint planning and Retrospective and Sprint Demo meetings
Confidential, Richmond, VA
Agile Delivery Lead/ Scrum Master
Responsibilities:
- Agile Delivery Lead and Scrum Master for multiple teams for Commercial Payments area
- Lead Infrastructure and Network support and Data Center Exit (DCE) efforts for SWIFT (COTS) application: MQ migration to AWS Cloud and CoLo as part of Data Center Exit
- Lead Java development projects with state of the art open source technologies
- Lead regular AMI refresh and TRex activities
- Manage Infra (DevOps) deliveries and migration projects such as Hyperloop to Bogie Migration conversion for CICD.
- Lead Tech Initiatives identified by red team
- Facilitates Daily Scrum calls, product backlog grooming, Sprint planning and Retrospective and Sprint Demo meetings
- Mentor and coach team members on core Agile values, principles, practices, and processes
- Supports product owner in organizing the product backlogs and make sure a healthy backlog for upcoming sprints
- Resolves conflicts by focusing on Scrum values of openness, honesty and respect
- Prepare Jira boards and track status
- Actively remove impediments that block progress and support Agile team delivery
- Act as a safeguard to the teams
- Track team velocity and Burndown Charts and challenge the teams towards continuous improvements
- Provide status updates, communicate risks and issues, present and resolve inter team dependencies in Scrum of Scrums (S2) to leadership.
- Leads teams in Program Increment meetings to establish scope for next PI. Assist in developing the executive read out for PO.
- Engage component partners: Other Scrum teams, Component partners and Project teams for cross application end to end testing
- Act as a Release Manager leading all pre-release and Go Live activities
- Providing all support to the team using a servant leadership style and leading by example
- Support RTE and Delivery Directors on new technical initiatives.
Technology: Web Development, Java/ API & Micro Services, DevOps, AWS, Jira & Confluence
Confidential, Richmond, VA
Sr. IT Project Manager/ Scrum Master
Technology: UNIX, Informatica, Teradata, Tableau, Jira, Confluence, Planview, BIG Data technologies
Responsibilities:
- Experienced, Accomplished and Certified Project Manager, Scrum Master, SAFe Practitioner
- IT Delivery and Program Management responsibility for the Program
- Very instrumental in guiding the team to transition from Waterfall to Agile in 2017 Q1.
- Mentor and coach team members on core Agile values, principles, practices, and processes
- Supports product owner in organizing the product backlogs and make sure a healthy backlog for upcoming sprints
- Facilitates Daily Scrum calls, core hour meetings, product backlog grooming, Sprint planning and Retrospective and Sprint Demo meetings
- Facilitating getting the work done without coercion, assigning, or dictating the work.
- Facilitating discussion, decision making, and conflict resolution.
- Actively remove impediments that block progress and support Agile team delivery
- Shields the Scrum teams from external interferences
- Track the Burn Down charts and discuss any deviations and corrective actions with teams
- Track team velocity and challenge the teams towards continuous improvements
- Facilitate cross-functional team ceremonies to support development and product releases
- Provide status updates, communicate risks and issues in Scrum of Scrums (S2) to Program Leadership.
- Assessing the Scrum Maturity of the teams and coaching the team to higher levels of maturity
- Assist program leadership in roadmap preparation and keeping it current
- Leads teams in Program Increment meetings to establish scope for next quarter.
- Collaborate with program stakeholders: Business team, Scrum teams, and support teams
- Assist in coaching leaders and scrum masters in lean agile practices
- Providing all support to the team using a servant leadership style and leading by example
- Supported multiple POCs on Artificial Intelligence and Machine Learning models for Risk Adjustment revenue optimization.
Confidential, Richmond, VA
Sr. IT (Project) Manager/ Business System Analyst
Technology: UNIX, Teradata, Informatica, SQL Server and SSIS. Have one Mainframe files and Oracle DB as data source.
Responsibilities:
- IT Delivery and Project Management responsibility for the above projects/ programs
- Work Intake, Project Estimates, Project execution
- Develop each project scope, project plan, resources and cost estimates and baseline the project
- Business Process Analysis, Support Requirement gathering via interviews, focus groups and questionnaires, Workflows, Data mapping and Data Transformations, business and reporting requirements documentation and reviews
- Play a key role in decision making and manage the competing needs of multiple business and IT stake holders
- Participate and support the teams in Data Model reviews, Architectural solution and Design reviews and facilitate in finalizing Design approaches and remove any roadblocks
- Develop custom SQL queries for data profiling and analysis to confirm system requirements and design specification
- Support developers in requirement clarifications and technical issues
- Support Independent Testing Team in test planning and test case development
- Support end users in User acceptance testing, query and defect resolution and sign off
- Execute the project as per the Project Plan, Earned Value Management, Perform Variance Analysis and Assess impacts to overall project commitments, evaluate and present options, and Implement approved changes
- Resource management for a team of 65+. Resource planning, talent acquisition, project assignments, work load balancing for resource utilizations, productivity improvements, performance reviews
- Optimize costs thru right mix onsite/ offshore and internal and external teams
- Work with project team to identify Risks, Issues, Change Requests & Assumptions and come up with mitigation/ resolution plans and execute them
- Conducted Governance calls with all project key stakeholders
- Suggested and implemented process improvements for project life cycle
- Executed the projects within the budget and timelines
- Collaborated with internal and external stake holders for the successful execution of the project
Confidential, PA
Sr. Agile PM/ Scrum Master
Technology: Mainframes - MVS, COBOL and DB2, Agile tools: RTC
Responsibilities:
- End to End project management ( Confidential PMO) for multiple streams of requirements for HIX - Claims project in Agile Scrum Methodology
- Managed project from inception, Stake Holders identification and engagement, Develop relationships with Business and IT partners
- Project Kick Off, Team on boarding, Agile Process and tools , Agile process definition and adaption for the project
- Define project team roles and responsibilities, maintains project team roster
- Lead the Planning phase to develop product vision and develop project charter from High Level business needs
- Work with project team and develop Product roadmap to address project’s short term and long term goals
- Facilitate and Support Product Backlog grooming, Define and document EPICs and User stories in RTC, prioritizing the back log with Product owner
- Develop user story maps to identify any gaps in product backlog and to plan releases
- Guide the team thru agile processes and ceremonies like sprint planning, daily stand up, sprint demo, sprint retro
- Help the team to focus on timely delivery by protecting them from external interruptions and by addressing impediments
- Participate in Architectural solution and Design reviews and facilitate in finalizing Design approaches and remove any roadblocks
- Execute the project as per the Project Plan, Perform Variance Analysis with burn down chart and burn up charts, Assess impacts to overall project commitments, make and implement corrective actions
- Manages project risks through comprehensive risk response planning techniques.
- Co-ordinate with other Scrum teams to understand and manage cross functional dependencies from scope & timelines perspective
- Prepare Weekly Status reports and dash boards for Leadership team and present them in Scrum of Scrums
Confidential - Greensboro, NC
Sr. Project Manager
Technology: Web Development, JAVA/ J2EE technologies with Oracle Access Management
Responsibilities:
- End-End Project Management for a project with 60+ key stake holders
- Participate in Strategic meetings, understand the road map and provide inputs to the Sr. Leadership
- Project Kick Off, Understand the business needs, Stake Holders identification and engagement
- Drive Planning phase to come up with project Tier1 estimates for Cost, schedule and resources. Document project assumptions, risks and constraints
- Facilitate and Support Analysis and Requirement sessions
- Work with all impacted functional managers for resource assignments and effort estimates
- Conduct Project Planning sessions to come up with Tier 2 estimates for Effort, Resources, Cost and Schedule. Obtain approvals from Sr. Leadership team in both IT & Business
- Work with project team to identify Risks and inter project dependencies and plan for risk responses. Document the results in Project Work Book & Share Point for Monitoring and Controlling purposes
- Participate in Architectural solution and Design reviews and facilitate in finalizing any design options.
- Perform Earned Value Analysis & Risk analysis to develop Tier3 estimates and baseline the project. Prepared and presented the proposed scope and estimates to Sr. Leadership team in both IT & Business to obtain approvals
- Timely and effective communication to all project stake holders
- Execute the project as per the Project Management Plan and monitor for the variations and plan for the corrective and preventive actions
- Support Test Manager in Managing the Test phase (System Integration Test and User Acceptance Test) and support in defect fixing and escalations
- Project implementations and work with business users on PPV & sign off.
Confidential - Miramar, FL
Business Analyst/ Project Manager
Technology: Mainframes - MVS, COBOL, DB2 and UNIX, JAVA/ J2EE technology
Responsibilities:
- Business Analysis and End-End Project Management for Confidential Acquisitions portfolio
- Conduct Project Kick Off, Engage all the impacted teams, Develop Project charter and scope definition
- High level Cost and Schedule estimation, Budgeting & Forecasting, Resource estimations and obtain project sponsor approvals
- Conduct requirement analysis sessions, document workflows, wireframes, Business requirements, review sessions
- Develop detail Project Plan and Schedule development and Execute the project as per plan and address any variations
- Identify risks and develop risk response plans
- Identify changes and work thru change management process
- Client communication, Status meetings and Status Reporting to IT leadership
- Project installation, Project closure & Project end discussion
Confidential
Program Manager & Delivery Manager
Technology: Web Development, JAVA/ J2EE technologies.
Responsibilities:
- Responsible for the overall delivery from Offshore for the program
- Resource and Revenue Forecasting, Billing & Invoicing
- Team on boarding, Develop high performing teams
- Drive Response effort for RFPs, working with multiple internal stake holders
- Best Practices & Knowledge Management
Confidential
Project Manager
Technology: Mainframes - MVS, JCL, COBOL, DB2 and IMS DB
Responsibilities:
- Facilitate Project Definition and Requirement analysis sessions.
- Project Planning, Execution, Variance analysis and Implement Corrective actions
Confidential
Business Analyst / Project Manager
Technology: Mainframes - MVS, JCL, PL/I, DB2 and UNIX, DataStage, UDB
Responsibilities:
- Managed Data Warehouse and Mainframe projects for Confidential M&C area
- Develop business and system requirements, reviews with SMEs, developers and testers
- Provide guidance and support to project Dev and QA teams
- Manage changes to scope, change requests, Issues & Risks