OBJECTIVE:

• To secure a Senior Program/Project Management position with a successful, technology focused organization. Opportunity to leverage my skills and background in Project/Program management, requirements management, consulting, resource management and business solution/application development and deployment.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Sr. Project Manager

Responsibilities:

• Managed a mandatory project initiative with aggressive schedule to implement regulatory changes that increase reporting frequencies for Same - Day ACH funds availability.
• This project was part of an enterprise release with 13 applications impacted. Management activities include intake and engagement of ~75 stakeholders, marshalling the completion of the Detailed Requirements Specification, Development, QA Testing artifacts and SIT/UAT execution.
• Soliciting Level 2 estimates from all technology teams and obtaining senior leadership and Mandatory committee funding approval for this $775K budget were also completed.
• Managed a second discretionary initiative for the Treasury Product Services (TPS) line of business to implement a new tool providing analytics and reporting on ACH transactions to identify and provide tighter risk control of the Bank’s Third-Party Payment Processors (TPPP).
• Managed completion of High-Level Requirements Document and Level 1 estimate (initial funding), vendor selection and engagement of the internal resources from Infrastructure & Engineering team and QA Testing team.

Confidential

Project Manager

Responsibilities:

• Managed the Made2Manage ERP Upgrade Project for Ceilings Plus (affiliate of USG). Aggressive four to five month schedule. Includes vendor SOW finalization, development of Project Charter, Project Schedule, Resource Plan, Budget, Communication Plan, UAT Plan and End-User Training Plans. End-User Training scheduled for mid-December. Go-Live targeted for 1/21/2019.
• Managed the Search Engine Replacement Project for USG’s Corporate Innovation Center. Aggressive timeline for Jan-2019 delivery. Includes vendor management as well as managing the Project Schedule, Resource Plan, Budget, Tool Configuration and UAT Planning.

Confidential

Program Manager

Responsibilities:

• Managed the Office 365 Collaboration Program for Confidential (CMC) to implement SharePoint, OneDrive and Planner. The first phase of this multi-phase initiative was an analysis and discovery phase led by the contracted vendor (Avanade Consulting).
• Developed (with input from the CMC IT team and Avanade team) the Project Charter, Scope, RACI Matrix and Project Schedule. The Discovery phase scope included deliverables as follows: CMC Information Architecture, Business Value Plans (for two key business specific SharePoint solutions), Lotus Notes Application Migration Plan, Office 365 Governance, Change Enablement Strategy and Collaboration Implementation Roadmap.
• Coordinating the execution of the second pilot implementation phase. Scope includes configuring the O365 base platform, building five SharePoint pilot sites, testing and training. Responsibilities include coordination of iterative SharePoint site design sessions, managing the project schedule and budget, project reporting and facilitating project status meetings (team status, executive steering committee status, etc.).

Confidential

Project Manager

Responsibilities:

• Managed the Office 365 Migration Project to move two of CCC’s recently acquired affiliates from their legacy Google and Lotus Notes platforms to CCC’s enterprise standard platform.
• Developed the Project Charter to define scope, project organization chart, benefits and success factors as well as a Project Schedule for the two-phased initiative.
• Coordinated efforts between contracted vendor and CCC’s IT Operations staff to publish an Environment Discovery Analysis document that defined the current state of both affiliates and the approach for migrating each from their legacy systems to the targeted CCC platform.
• Completed Phase I of the initiative to Migrate CCC’s affiliate DriveFactor from their Google Platform onto Office 365. This included migrating users from Gmail, Google Docs, Google Drive and Hangouts onto Microsoft Outlook, Office 2016, OneDrive and Skype for Business respectively.
• Launched Phase II of the initiative to migrate CCC’s affiliate AIS from their Domino/Lotus Notes and Sametime platform onto Microsoft Active Directory and Office 365 platform Outlook, OneDrive and Skype for Business respectively. Successfully completed a Pilot to migrate users onto Office 365.
• Developed and managed the Communication Plan for both phases which included organizational awareness and end user training tools.

Confidential

Solution Manager (Project Manager)

Responsibilities:

• Engaged as a Project Manager for the Global Re:Sources IT Organization within Confidential . Re:Sources IT is a shared services organization within Confidential that provides IT services to the various creative, digital and media agencies within the Groupe. Global IT focuses on delivery of technology solutions that are shared amongst the agencies in various regions around the globe. Responsibilities included managing a Global Solution Project in search of Project Portfolio Management (PPM) solutions for a variety of agencies within Confidential .
• Led the Global PPM initiative through the discovery phase. Activities included facilitating workflow and requirements gathering workshops, vendor evaluations, procurement/activities coordination, establishing hosting requirements, and budgeting project costs to deploy a solution for the Confidential Agencies. CA PPM (Clarity) was selected as the chosen vendor. $1.25MM project budget.
• Implemented CA PPM (version 13.3) as the Groupe’s Enterprise Solution. Key responsibilities included managing the CA Professional Services, IT and Agency stakeholder team to implement the Enterprise solution. Activities included Requirements Refinement, Design, Build (custom integrations with ERP (SAP) and HR applications were required), System Integration Testing, User Acceptance Testing and Deployment. Shortly after first phase deployment, I managed the upgrade from Clarity PPM v13.3 to CA PPM v14.3.
• Managed product evaluation, vendor procurement/legal coordination and all project planning and budgeting activities to implement Aprimo (a Marketing Resource Management and Creative Workflow tool) for Leo Burnett (Project Sponsor - Global CFO). $1.8MM budget. Due to unforeseen end-of-year budgeting constraints at Leo Burnett, the project was put on hold.

Confidential

Principal

Responsibilities:

• Managed the HIPAA 5010, NCPDP and ICD-10 Implementation Program for Iowa’s Department of Human Services, specifically the Iowa Medicaid Enterprise (IME). This was an $8MM contract for CSG. Responsibilities include establishing a PMO for the IME that define the operational procedures and best practices to be followed throughout the execution of the three initiatives. Managed a team of Business and Technical Analysts and Subject Matter Experts to deliver a Gap Analysis and Assessment and provide Implementation Strategy recommendations for the IME on time with an extremely aggressive schedule. Managed a Master Implementation Work Plan to achieve the IME’s chosen strategies for the three initiatives, and facilitating project execution activities from a PMO perspective across State Policy staff and nine Medicaid vendors. Was an active member on the Business Development Proposal Team to win this business for CSG (including Oral Presentation to client).
• Managed the Business Requirements and Design Phase of a Web based application development Project initiative (.net/MS SQL Server) for Minimum Continuing Legal Education of the Supreme Court of Illinois (MCLE). Included development of the Project Management Plan and Project Schedule, Risk Management, Issue Management, tracking the team’s progress against the planned baseline, and managing variances. Played key role in guiding customer through the Business Requirements gathering process, and assisting the design team on developing deliverable formats for end-user consumption (output from JAD sessions).
• Managed Phase I of an IV&V Methodology Development project for the CSG’s PMO. Included developing workflow, guidelines and best practices documentation to use across IV&V projects at CSG. Created standard deliverable templates leveraging the IEE standards.

Confidential

Vice President - Technology Director

Responsibilities:

• Managed the Business Management/Project Initiation office for JPMC’s Wholesale & Regional Receivables (Lockbox) IT team within the bank’s Treasury Services line of business. Includes managing a team of Business Management Leads, directing budget (plan & forecast) and metric reporting activities for the team, as well as managing Business Analysts Requirements gathering and Use Case development work.
• Managed two shared delivery teams, the PMO and Software Quality Assurance teams, supporting key technology merger and investment development initiatives for the Receivables IT organization. Includes leading the team’s involvement in bank-wide Enterprise Releases. This leadership role encompasses overall management responsibility for an organization of 60 resources (FTE’s and FTC’s).
• Managed a PMO sourcing Technology Project Managers to lead key technology development initiatives. Key to our success as a PMO is assuring the group is leveraging PMI Best Practices. This would include oversight management of the group’s compliance on projects to leveraging project deliverables prescribed by the corporate Project Delivery Framework (PDF) methodology. In this role, responsibilities had included integrating the Project Management team’s transition to standard Treasury Services’ Project Management tools for project status reporting, risk management, issue management, integrated change control, schedule development, quality management and communications management.
• Managed the Software Quality Assurance (SQA) team within Receivables IT. Work closely with the Senior SQA Manager (a direct report to me) to build a sound QA team, recruit leadership talent into the organization, and tighten the adherence to best practices used across the SQA testing organization. The SQA team leveraged Mercury Quality Center for standard test panning, defect management & reporting.
• Collaborated with the Treasury Service PMO, Receivables Product Management, Operations and Public Sector business partners to assure that the team delivers on time and with quality. Escalated major project risks and/or issues to senior management.
• Assisted the Senior Vice President of Receivables IT (my direct manager) in preparation of accurate forecasts for projects and associated headcount for her organization overall.
• Contributed to new business RFP’s for Receivables that includes providing IT estimates for Project Management and Quality Assurance Testing resources to support the overall software delivery components included in customer proposals.

Confidential

Director

Responsibilities:

• Defined and implemented new methodology, process approach and appropriate staffing to support a more effective nation-wide Product Delivery process for CCC’s software solutions, leveraging PMI Best Practices. This would include developing formalized documents that facilitate scope management, resource management, risk management, issue management, integrated change control, schedule development, quality management and communications management.
• Managed delivery team of Project Managers, Workflow Analysts, Implementation Specialists and Field Trainers to deliver CCC’s suite of software product solutions to insurance customers.
• Collaborated with Sales, Launch and Product Management to provide the team with the appropriate pipeline, support & tools to implement software solutions effectively for CCC’s clients.
• Managed a 3.3 million dollar budget.
• Acted as a participating member of CCC’s senior management group (SMG).
• Managed ten direct reports, including Managers, Supervisors, Project Managers, Workflow Analysts, and Implementation Specialists. Responsible for staffing new hires, career development (including Management by Objectives), periodic performance reviews, salary increases and promotions.