SUMMARY:

• Visionary, goal - oriented, and well-respected leader; adept at initiating new concepts and processes toward successful completion of projects designed to introduce new products and improve customer satisfaction.
• More than 20 years of experience demonstrating excellent management abilities in directing cross-functional, international teams in the identification and implementation of tactical projects which ensure success of organizational strategies.
• Possess strong commitment in delivering exceptional service, supported by the highest degree of integrity.
• Expert at establishing strategic associations with customers, peers, subordinates and superiors while maintaining high ethical and quality standards, professional demeanor, and cooperative attitude across a combination of high growth and entrepreneurial companies ranging in size from small businesses to large international corporations.

AREAS OF EXPERTISE:

• Strategic and Tactical Planning
• New Business Development
• Needs Analysis and Identification
• Innovation, Continuous Process and Improvements
• Decision-Making and Conflict Resolution
• Relationship Building/Service Management
• Systems Development, Testing & Debugging
• Metrics and Reporting
• Policy and Procedure Development
• Regulatory Compliance and Standards
• Team Collaboration and Management
• Communication and Negotiation

TECHNICAL SKILLS:

OnBase Implementations, BrainWare Implementations, SharePoint, DocuSign, Clarity, Innotas, Microsoft Project, Microsoft Office, SAP, Jira, Confluence, Familiar with UNIX and Linux

EXPERIENCE:

Technical Project Manager

Confidential

Responsibilities:

• Technical Program & Project Manager responsible for planning all phases of large, complex, multi-phase, multi-stakeholder enterprise software implementation projects for Workflow Automation efforts including but not limited to Accounts Payable/Accounts Receivable, Contracts Management, Reservation Systems, and Scan, Store & Retrieve functionality
• Responsible for managing international projects and teams for enterprise-wide software implementations in a multitude of industries including but not limited to Higher Education, State & Regional Government Entities, Publishing, Manufacturing, Healthcare, Human Resources and Athletics
• Manage project scope, goals and deliverables that support business goals in collaboration with department leads and stakeholders
• In a non-sales role, annually averages an additional $.5M in revenue to existing client contracts through identification of added benefits and improvements to client software solutions
• Provide leadership in complex multi-project environment including conducting requirements analysis, estimates on level of effort and staffing needs, dissecting technical requirements and writing business documentation for the completion of technical projects and product development
• Develop and enforce project schedules and deliverables while maintaining a productive and effective relationship with internal and external clients

Senior Project Manager

Confidential, Jessup, PA

Responsibilities:

• Implemented a Process Improvement Planning Process which reduced time to deliver by 63% and reduced operating costs by more than $350,000 annually
• Implemented an end-to-end reporting process which enabled a client to recoup more than $1 million in reimbursable expenditures
• Worked with cross-functional representatives to proactively document and recommend product changes needed due to competitive pressures, shifts in market strategies, regulatory and/or consumer needs to better fulfill customer requirements
• Worked collaboratively with various teams toward fulfillment of targeted goals and creation of new products including an Appeals & Grievances module for Healthcare related claims

Consultant

Confidential, Ashburn, VA

Responsibilities:

• Oversaw strategic marketing activities related to new business development, planning, proposal preparation, and client contracts resulting in small business growth of more than $.5M annually
• Developed training program & materials and conducted training for more than 120 consultants in sales and marketing

Consultant | CRM Technologies

Confidential, Herndon, VA

Responsibilities:

• Project Manager responsible for coordinating logistics for implementing National Lambda Rail (NLR)
• Developed and enforced project schedules and deliverables while maintaining a productive and effective relationship with internal and external clients
• Carried out complex tasks, which included development and maintenance of project plans, documentation, and reporting

Security Network Engineer (Project Manager/Product Manager)

Confidential, Ashburn, VA

Responsibilities:

• Project Manager & Product Manager responsible for developing and implementing Security Suite of products for business to business Managed Security Services
• Developed business requirements for new products, features, and revisions to existing products
• Assisted in the development of marketing and training materials, including product specific training for sales, marketing and engineering teams
• Served as a liaison for Operations, Engineering, Sales, and Marketing teams for the development of a network security suite of products
• Reduced rate of attrition by bringing organization to competitive status within the industry

Manager of Business Development

Confidential, Chantilly, VA

Responsibilities:

• Conceptualized and streamlined project life cycle, which included proposal planning and writing, prompt responses to RFPs, budgeting, scheduling, implementation, testing, and rollout
• Developed a comprehensive tracking system for construction project managers and eventually headed its full implementation across all projects
• Performed human resources functions, such as performance reviews, conflict resolution, and established an employee benefits program for a government contracting company
• Financial manager with full responsibility in administering payroll and corporate accounting for a business consisting of more than 20 employees

Construction Project Manager

Confidential, Beltsville, MD

Responsibilities:

• Employed expertise in designing, implementing and maintaining a budget tracking system for projects
• Leveraged in-depth knowledge in providing viable recommendations on project status and metrics/statistics

Project Manager/Product Development

Confidential, Falls Church, VA

Responsibilities:

• Successfully planned, procured, and launched pilot network in major metropolitan area

Project Manager

Confidential, Reston, VA

Responsibilities:

• Procured equipment, scheduled, tested and documented requirements for connecting more than 100 universities and research and engineering institutions to a high-speed network
• Effectively handled the management of internal and customer-facing websites for associated projects and programs
• Performed procurement and logistics operations for network connectivity and security
• Created, maintained and distributed documentation for research networks