SUMMARY

• Project Manager with 7+ year’s expertise, Agile environment, collaborated with senior management and board to define project scope, goals and timelines.
• Work with internal departments globally for the Rewards Program & Diners Club, this included arranging updates for the issuers, merchants, acquires, to ensure and communicate to them all the pertinent updates. Managed the process of publishing the Rewards updates in the newsletters on weekly basis globally
• Managed the web portal application for consumers to interact electronically for applying for credit cards
• Proactively manage changes in project scope, conduct daily evaluations, identify potential quality control problems and devise contingency plans.
• Serve as primary point of contact for technical communications, prioritization, standard operating procedures and technical direction flow between parties.
• Integrated existing database to cloud CRM tool to enhance productivity and communications with management staff.
• Developing the data materials documentation process for cloud for global operations
• Managed cloud server for financial and logistics data
• Monitor, evaluate and provide feedback on the effectiveness of project strategies and tactics for continuous improvement.
• Managed the process and interfaced with IT Developers for application development projects relating to reporting tools software.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• In an Agile environment, implementation of project tracking and project requests, status, maintain documentation including complex project plans and project cycles
• Managed the web portal application for consumers to interact electronically for applying for credit cards
• Develop Process to include regular and timely updates of the project portfolio, documentation, and SharePoint maintenance, verification of project documentation and organization of deliverables.
• Developing the data materials documentation process for cloud for global operations
• Work with internal departments globally for the Rewards Program & Diners Club, this included arranging updates for the issuers, merchants, acquires, to ensure and communicate to them all the pertinent updates. Managed the process of publishing the Rewards updates in the newsletters on weekly basis globally
• Compile and develop metrics and reporting for leadership.
• Monitor, evaluate and provide feedback on the effectiveness of project strategies and tactics for continuous improvement.
• Drive the timely publication of project content through writing drafts, socialization, approvals and posting through various communication portals Maintain and develop positive business relationships with customers’ key personnel.
• Drive the timely publication of project content through writing drafts, socialization, approvals and posting through various communication portals.
• Update and enhance procedures and governance to reinforce policy and reduce associated risk
• Manage effective meetings through agendas, minutes, action plans Manage timelines for company and clients.
• Responsible for receiving new project requests and coordinating updates and communication materials.
• Work with other Project Managers to maintain current statuses within project tracking tools.
• Responsible for meeting coordination, scheduling, tracking and documentation.

Confidential

Project Manager

Responsibilities:

• Serve as primary point of contact for technical communications, prioritization, standard operating procedures and technical direction flow between parties.
• Managed cloud server for financial and logistics data
• Ensures tasks requirements are meet in accordance and compliant.
• Monitor and analyze all performance metrics related to project performance and provide trend analysis to upper management.
• Troubleshoot problems with logistic systems, transportation and supply.
• Develop and implement project goals, objectives and procedures conferring with VP Operations, corporate and private staff.
• Maintain and develop positive business relationships with customers key personnel
• Facilitate problem resolution, develop workable solutions to address any potential issues or concerns.
• Review logistic performance with customer's benchmarks and service agreements.
• Manage timelines for company and clients.

Confidential

Operations Associate

Responsibilities:

• Reviewed transactions and related documents to ensure accuracy and compliance.
• Verified negotiability of checks following customers instructions and sop standards.
• Troubleshoot any inconsistencies with team lead to assure quality control.
• Prioritize workgroups to meet clients timelines.
• Provide documentations to inquires and ad hoc request

Confidential

Project Manager

Responsibilities:

• Collaborated with senior management and board to define project scope, goals and timelines in the Agile environment.
• Integrated existing database to cloud CRM tool to enhance productivity and communications with management staff.
• Wrote and Developed full - scale project plans and weekly communications with staff/residents.
• Lead third party vendors translating upper managements project requirements.
• Set and continually manage project expectations with third party vendors/staff.
• Direct, develop, track and manage project throughout project life cycle.
• Developed Quality Control System for Project to ensure product deliverability and quality.
• Set quality control standards within the scope of project.
• Managed timelines and developed evaluations standards for quality control.
• Proactively manage changes in project scope, conduct daily evaluations, identify potential quality control problems and devise contingency plans.
• Reported to upper management the quality control issues.
• Communicated daily with residents on project planning, procedures and schedule timelines.

Confidential

Project Manager

Responsibilities:

• As account client relations management, maintain close communication with clients and staff on status of ongoing projects.
• Worked in an Agile environment
• Managed the process and interfaced with IT Developers for application development projects relating to reporting tools software.
• Develop reports and update client daily on status of projects.
• Analyze data to filter segmentation and categories.
• Market research database management.
• Research and create samples for clients’ target audience.
• Create marketing campaigns to attract new panel members for research participation.
• Create social media campaigns with various support and non-for-profit organizations to target unique health audience.
• Build community partnerships.
• Develop marketing strategies with non-for-profit organizations.