SUMMARY:

• Leadership |Business Transformation | Project & Program Management | Information Technology
• Strategic and innovative Senior Program Manager with a strong background in Consulting, Operations Management, and Information Technology.
• Proven ability in business management and exceptional performance in helping organizations optimize productivity, efficiency and profitability by leveraging technology and business process improvement.
• Extensive expertise with global markets, such as US, Europe, Asia, and Africa.
• Multilingual entrepreneur with excellent managerial and technical skills.

TECHNICAL SKILLS:

Areas of Expertise: Project and Program Management | Team Building/ Leadership | Technology & Strategic Planning | Roadmap Development | Digital Transformation | Business Transformation | Process Improvement | Performance Management | Budgeting/P&L Analysis | International Market Strategy | Agile Methodology | IT Services Management (ITSM/ ITIL) | Robotic Process Automation (RPA) | Regulatory Compliance.

Technical Skills: SAP, PeopleSoft, Salesforce, Microsoft CRM, HP Software, Remedy, Automation Anywhere

Language Skills: Fluent in English, French and German

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Senior Program Manager

Responsibilities:

• Provide Program Management for banks and financial service organizations, as well as drive Business transformation projects for state and local agencies, promoting business growth. Customers include:

Confidential, Wilmington, DE

Launch Program Manager

Responsibilities:

• responsible for managing the successful implementation of large enterprise wide programs, partner launches, post - launch initiatives, business and technology projects across all areas of the Bank using the Agile methodology.
• Accountable for managing many stakeholders (senior executives through individual contributors).
• Managed 200+ team members across all areas of the bank rebrand a Premium credit card from Visa to Mastercard and launch two new high-end credit cards with exclusive rewards and perks for card holders, within 150 days.
• Card benefits include 24/7 concierge service, patented metal cards, members-only magazine, and VIP travel benefits at over 3,000+ exclusive destinations worldwide.
• Managed a 200+ team members across all areas of the bank on-shore and off-shore to launch a no-fee card in partnership with a fast-growing global ride service partner with an average quarterly growth of 10%. Card offered some of the best benefits in the market and unique features including Instant Credit into digital wallets, milestone Tracker for digital subscriptions, real-time Redemption in mobile app, and Smart Call in from mobile app.
• Managed the implementation of the International Financial Reporting Standard (IFRS 9) for the bank. IFRS 9 changed the way banks classify and measure financial liabilities, introduces a two-stage model for impairments, and reform hedge accounting. Led a large global team of data scientists, modelers, credit risks/operations experts, collection, strategic analysts and reporting experts that built a framework for impairment calculation and management.

Confidential, King of Prussia, PA

Senior Program Manager

Responsibilities:

• Managed the end-to-end implementation of BMC Remedy modules integrated with Confidential components to meet regulatory and compliance requirements.
• Responsibilities included requirements gathering, process definition, technical implementation using ITIL best practices, working with a global team (on-shore and off-shore), documentation and user training. Implemented modules included CMDB, Incident Management, Change, Problem and Asset Management.

Confidential, New York, NY

Senior Program Manager

Responsibilities:

• Assisted the agency streamline customer facing business processes and define a system architecture that enabled the client to improve the Fair Hearing process, reduce overpayment, improve service quality and compliance with state legislations.
• Assisted the Office of the Attorney General's review and analyze business process shortcomings and gaps impacting charitable organizations and fundraising professionals.
• Results included a business transformation strategy and a technology roadmap to improve existing processes to meet regulatory requirements, compliance benchmarks and demands from external stakeholders.
• Managed a digital transformation program for 100 businesses in an emerging economy using the Microsoft Azure cloud.
• The goal was to improve their competitivity through process improvement and use of technology to improve customer relationship management and financial reporting.
• The program was a partnership with Microsoft Global, Microsoft 4Africa and SaasPlaza.
• Technology and process reengineering consultant to for-profit company established to recruit and retain students
• Strategic advisor to the executing team focusing on the selection and deployment of enterprise technology solutions to improve the management of the entire student life cycle incl. enrollment management, admissions, records, financial aid, support/helpdesk.
• Advised executives of the largest African Insurance regulatory institution define and implement an IT transformation strategy.
• The goal was to leverage process improvement and technology to automate audits and controls in 160 insurance companies across 16 countries.
• The implemented solution enabled the organization to significantly increase their yearly controls and audits target from 25% to 80% without additional staff.

Confidential, Philadelphia, PA

Vice President of Service Delivery

Responsibilities:

• Responsible for sales and service delivery for Fortune 1000 accounts in partnership with Confidential .
• Provided ITSM/ITIL software and services that enabled organizations to automate IT and align it with business imperatives, using enterprise management software.
• Supported the largest US shipping and logistics management plan and execute the migration of one of its largest data centers.
• Project enabled the organization to quickly get a reliable inventory of the entire infrastructure, deployed applications and existing dependencies and relationships among all components, create and execute a migration plan by leveraging Confidential Software.
• Assisted the company deploy Confidential software incl. integration with the existing BMC Remedy platform to enhance existing SAP monitoring and change management capabilities.
• The ultimate goal was to provide end to end process visibility around the O2C process and the ability to quickly identify issues before they impact business and hence reduce root cause analysis time. HP Software used included BSM, OpenView, uCMDB and BPM