SUMMARY:

• Confidential is a seasoned information technology manager who loves leading a cross functional team responsible for delivering measurable improvements to IT - enabled business processes.
• My passion is to align business needs & Information Technology goals; concisely document and communicate business needs to his IT peers; convincingly communicate what each cross-functional team must do by when so that the cross functional team successfully develops, tests, and deploys regulatory compliant IT-enabled business transformation on-time, within budget, and in a manner consistent with the organization s software development life cycle (SDLC) policies, procedures and work instructions.
• Successfully partner with senior business leaders, senior IT leaders & senior managed service providers to synchronize their objective understanding of the customer s urgent needs.
• Collaboratively develop an actionable vision, strategy & high-level plan intended to measurably improve the customer s critical business process.
• Transparently gain management s approval of the project s approach, budget, business / IT / roles, responsibilities, deliverables, resource requirements critical path and start to end timeline.
• Collaboratively leads execution of the highly complex plan in compliance with the customer s standard operating procedures via a highly matrixed, cross-functional, multi-generational, culturally diverse team working for multiple companies in multiple locations and delivers improvements to enterprise systems that measurable improve the operational tools vital to revenue, market, and profit growth.

EXPERIENCE:

Project Manager

Confidential, Racine, WI

Responsibilities:

• Measurably improved Corporate Lighting Division’s global internal customer satisfaction with the IT Services requested and deployed via their existing global deployment of ServiceNow.
• Responsible for creating project plans in MS Project, communicating status reports to executive leadership and allocating resources.
• Coordinated meetings with project team, external stakeholders, and executive stakeholders. Executed issue/risk management and change management. Secured acceptance and approval of deliverables for the project.

Project Manager

Confidential, Chicago, IL

Responsibilities:

• Volunteered as part-time member of Confidential .
• Responsible for improving the information and services provided to Confidential members and responsible for evaluating website redesign alternatives and provided my recommendation to Confidential leadership.

Senior Project Manager

Confidential, Vernon Hills, IL

Responsibilities:

• Responsible for leading ServiceNow service management onboarding and project.
• The ServiceNow onboarding plan was aligned with Confidential ’s global IT reorganization.
• Responsible for creating project plans in MS Project, communicating status reports to executive leadership and allocating resources.
• Coordinated meetings with project team, external stakeholders, and executive stakeholders.
• Executed issue/risk management and change management.
• Secured acceptance and approval of deliverables for the project.

Sr. Project Manager

Confidential, Chicago, IL

Responsibilities:

• Responsible for onboarding global IT departments and teams into Confidential ’s global deployment of Confidential ’s Service Catalog Suite.
• Responsible for creating project plan, communicating status reports to executive leadership and allocating resources.
• Worked to obtain Confidential ’s developer buy-in for features, timelines, and milestones following review of business stakeholder requirements.
• Worked closely with Confidential technical resources to resolve issues, including defects, raised by customers.

Project Manager

Confidential, Chicago, IL

Responsibilities:

• Volunteer team member / project manager of Confidential ’s “Chi Safe Path” mapping application project.
• Proactively managed the project plan and budget, facilitated meetings with IT and business personnel, directed team on deliverables, status reporting and phase gate reporting.

Project Manager

Confidential, Naperville, IL

Responsibilities:

• Responsible for managing project plan and budget, facilitating meeting with IT and business, directing team on deliverables, status reporting and phase gate reporting.
• Completed WordPress web site development, testing and deployment

Project Manager

Confidential, Northbrook, IL

Responsibilities:

• Responsible for managing waterfall project plan and budget, facilitating meeting with IT and business, directing team on deliverables, status reporting and phase gate reporting.
• Managed the day-to-day operations of Global Publications system implementation project.
• Worked with team of global business stakeholders to complete the Project Initiation and Planning Phase.
• Worked closely and successfully with internal and external IT teams, risk and control partners to assess, document, and evaluate global publications system solutions.
• Managed relationship with the solution vendor who was also tasked with implementing and ultimately hosting the solution/service.

Senior Project Manager

Confidential, Lake Forest, IL

Responsibilities:

• Led “transition to support” activities associated with transitioning Hospira’s most complex IT application development projects from contract “Build” teams to outsourced “Run” teams.
• Delivered to the CIO and her business peer an extensive Model N production support vision, strategy, & plan. Ten months before deployment, the incremental expenses were added to multiple IT department’s annual financial plans. As a result, prior to deployment, multiple IT teams hired & trained new support team members.
• My team member and I facilitated over 50 knowledge transfer (KT) sessions with multiple “Build” & “Run” teams.
• The KT sessions clearly defined which team owned resolution of post go-live issues and shared how to resolve the issue.
• As a result, Model N post go-live issues were clearly owned & resolved faster.
• Led evaluation of Seagull Scientific’s BarTender Label & Barcode Software within the Product Labeling / Serialization Program.
• Studied manufacturing site’s current labeling standard operating procedures.
• Identified how the current labeling system is used.
• Identified how the new labeling system will create serialized product labels.
• Prepared and delivered an overview of new process representatives from the impacted remote sites.

Business Analyst

Confidential, Danbury, CT

Responsibilities:

• Documented business intelligence data & workflow requirements at Confidential .

Project Manager

Confidential, Vernon Hills, IL

Responsibilities:

• Led highly visible electronic commerce project for Confidential ’s accounts payable department.

Project Manager

Confidential, Northbrook, IL

Responsibilities:

• Application Development and Support Project Manager / IT Manager for Confidential Contract Lifecycle Management application (Model-N).
• Responsible for leadership of outsourced Model N support team of technical developers and Business Analysts. Improved the team’s process to fix the defects and report it back to the business. Expanded team delivered Model N operational & service improvements and deployed large Model N service patch on-time and within budget that directly improved IT’s relationship with our internal customer.
• Reported overall production support status (weekly and monthly), defect fix progress, trend reporting, resolved escalated issues, and provided SLA reporting to management. Coordinated defect fix delivery and deployment of changes with interfacing applications.
• Management approved my request to add staff prior beginning work on a large Model N service patch.

Senior Project Manager

Confidential, Deerfield, IL

Responsibilities:

• Led data conversion, application deployment and EDI development work streams associated with Confidential ’s integration of Confidential Pharmaceuticals contracts and pricing business processes and information systems.

Project Manager

Confidential, Barrington, IL

Responsibilities:

• Managed project portfolio and acted as key liaison between marketing and IT teams including customer-facing website enhancements.
• Led development of Online Trip Planner business requirements, vendor selection by cross-functional team and active negotiation of statement of work (SOW) and implementation plan.

Senior Business Systems Analyst

Confidential, Elk Grove Village, IL

Responsibilities:

• Executed application assessment interviews, analyzed provisioning and compliance workflows, identified process improvement opportunities, documented business impacts and functional requirements associated with the Role-Based Access Control access entitlements data warehouse, including analysis of results and preparation of executive summary.

Senior Consultant

Confidential, Florham Park, NJ

Responsibilities:

• Performed e-commerce application architecture analysis, document “to-be” process maps, prepare high-level user requirements and data mapping requirements associated with implementing Confidential standards.
• Identified gaps in current applications and recommended solution to fill these gaps.

Director Business Development

Confidential, Denver, CO

Responsibilities:

• Provided strategic relationship management, strategic product planning, business opportunity analysis, build, buy or partner recommendations and negotiated and closed business partner agreements.
• Led successful implementation of fax order transformation service that reduced healthcare supplier’s cost to process an inbound fax order by 80%

Confidential, IL

Manager, E-Business Systems

Responsibilities:

• Directed delivery of reliable, stable and cost-effective B2B / EDI integration services processing multi-billion-dollar worth of transactions.
• Managed a budget more than $3 million and additional $1 million for project expenditures.
• Accountable for and delivered successful implementation of client-server EDI translator that replaced two stand-alone mainframe EDI platforms. Business owner of Confidential ’s domestic EDI environment that processes 60% of Confidential ’s domestic sales and 55% of Confidential ’s domestic purchases.
• Supervised a staff of up to 12 direct reports (6 employees and 6 contractors) and accountability for all phases of the development cycle in compliance with department procedures and applicable regulations.