Technical Project Manager Resume

AREAS OF EXPERTISE

TECHNICAL SKILLS

Operating Systems: Linux, Windows

Virtualization: VMWare, AWS, Azure

Source Code Management: github, svn

Orchestration: Ansible, Jenkins

Programming: Python, Bash, Java

Databases: SQL

General: Microsoft Office (Excel, Word, Visio, PowerPoint)

Big Data: Sumo Logic, Splunk

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

Managed several projects effectively, across competing development and operational priorities, in a high availability web environment hosted in AWS.
Collaborated with key stakeholders to create detailed work plans, which identified activity sequences required to successfully complete projects with consideration given to organizational priorities, planned work, dependencies and risks.
Drove gap analysis, scoping, and planning meetings to build accurate project and governance plans while managing ambiguity by navigating the business resources to obtain closure of open items.
Managed ongoing software development projects utilizing CI/CD, proactively pushing new features forward in two week sprints, and clearly communicating progress to the business line, using tools such as JIRA, Jenkins, Github, Slack, and face-to-face meetings/web conferences.
Lead the implementation of a cloud-native, machine data analytics service (Sumo Logic) for log management and time series metrics allowing the company grow and scale their global cloud infrastructure, while allowing operations greater visibility into our entire environment.
Worked closely with internal and external business line managers, quality assurance teams, and developers to continually reduce the number of software defects.

Confidential

Technical Project Manager

Responsibilities:

Provided strong leadership and effective quality management of large-scale technical projects across several perimeters including server migrations, capacity management, and application development.
Wrote clear, concise, and comprehensive development requirements and acceptance criteria for project deliverables on both agile and waterfall projects.
Won executive management approval to streamline the firm’s IT infrastructure by virtualizing all non-critical hosts in a multi-year datacenter migration, reducing costs by 75% while increasing availability and reducing system complexity.
Formulated and implemented the successful transition of several vendor software solutions to SaaS model reducing software licensing and operational costs by 50%.
Utilized business knowledge to translate business requirements in to technical specifications across a wide range of projects.
Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review and Retrospective.
Established strong interdepartmental relationships between the business, QA, and development.

Confidential

TSO Analyst

Responsibilities:

Managed and supported trading desks running proprietary trading software.
Developed solutions for 48% of annual incidents by analyzing FIX protocol formatting, algorithmic strategy coding, and trading application bugs to determine root causes.
Proposed an annual average of 12 changes to vendor SLAs to expand our firm’s electronic order handling capabilities.
Analyzed day-to-day activities and made suggestions as to what tools and software enhancements would provide benefit to the traders and operations support staff.
Consulted and advised during bi-weekly systems development meetings to ensure clean, secure SDLC processes were being practiced.
Created software tools that minimized human error and enhanced automation.

Confidential

Technical Account Manager

Responsibilities:

Acted as primary technical contact for several global clients.
Lead the adoption of FIS software to influence industry-wide direction of specific technologies and services to help organizations drive digital transformation.
Reduced by 23% the response time by Technical Support/Help Desk staff after analyzing call logs and email auto-notification software reports and proposing adjustments to the prioritization logic.
Interviewed business line managers in 8 overseas offices throughout the year to develop process improvements in operations and to ensure the implementation of these improvements.
Articulated technology, solutions and services in a compelling way to all audiences.
Provided customer guidance during product and services sales cycle.
Solved challenging problems and delivered timely and high-quality design solutions when presented with conflicting requirements, business demands, and technical risks.