SUMMARY:

• Visionary and goal oriented Business and Technology Executive with a versatile and well rounded blend of technology management, business analysis, software development lifecycle, operations support, program/project management, multi - sourcing (ITO, Infra/Facilities and BPO) change/transition management and delivery management experience mixed with and brought to the table in the pursuit of competitive advantages to the enterprise via information technology based initiatives.
• Strong record of success in managing large scale outsourcing engagements/programs, complex and multi-track systems integration initiatives, enterprise-wide transformation/upgrade projects and program management office (PMO).
• Currently focused on evolving new sourcing and transition management approaches/methodologies and supporting large enterprise-wide sourcing lifecycle and change management initiatives, including vendor evaluation/selection, due diligence and BAFO, communications management, retained organization design, transition/readiness management, transition management office (TMO) setup and vendor management office (VMO) design.
• Well positioned to lead and/or contribute in strategy and IT consulting, enterprise-wide assessment (e.g. cloud readiness, data management, sourcing readiness and transition), application portfolio management, business/system analysis, program/project management, PMO, IV&V and QA/testing, risk assessment/management, outsourcing planning and transition, managed services (Level 1, 2 and 3 support covering BPO, Infra/cloud and apps) and client engagement management.
• Good exposure to best practice methodologies/approaches, including Agile, PMP, ITIL, SEI CMM.

CORE COMPETENCIES:

• Software Development/SDLC - Over 10 years of strong hands-on design, development and testing experience. Successfully delivered and implemented more than 20 projects (both applications and software products) as a developer/team lead covering a wide variety of programming languages, network protocols, data bases, operating systems and tools.
• In addition to undertaking testing/QA as part of SDLC projects, possess over 3 years of experience in dedicated/specialist roles, including product assurance, IV&V and QA manager.
• Also possess strong post-UAT and post-implementation experience/expertise, including data conversion, multi-location/nationwide rollout planning and execution, IT/user training, migration to production, release management, business/user process/procedures redesign, etc.
• Led/managed more than 5 large multi­year package (hardware/software) selection, customization, integration and implementation programs for clients in insurance, retail, entertainment, telecom and technology/ISV industry segments, which included corporate/ERP system implementations.
• Track record of successfully leading/supervising more than 10 large engagements/programs. Typical activities/functions included defining program charter and scope, detailed processes, detailed project plans, financial budget/cost management, resource management, tracking and reporting, communication channels, IV&V, issue/risk management and configuration management.
• More than 10 years of experience and best practice knowledge covering application development, maintenance and support; on-call application support, production support (L1/L2/L3); Managed Services models (catalog of services and SLAs, outcome based pricing, YoY productivity and cost improvement); optimization and shared services; specialization and centers of excellence (e.g. alert/monitoring, batch support, etc.); tools, training and certification (ITIL, COBIT, etc.).
• Over 25 years of pioneering role and successful track record in offshore outsourcing; defining ITO/Application Outsourcing models, portfolio assessment, detailed planning, defining end-to-end onsite-offshore processes, transition management, SLA management and reporting, steady state operations, governance, tools, resource planning and YoY improvement.
• Over 7-8 years of experience covering a wide variety of engagements, including development of long-term strategic IT plans; market research and competitive analysis; RFP/tender/bid management and vendor selection, vendor management; business-IT alignment and roadmap definition and governance structure; enterprise effectiveness reviews and organization restructuring; enterprise application portfolio assessment; enterprise performance management (EA, program portfolio management PMO); business process re-engineering; risk assessment and business continuity.
• Acquired strong knowledge and expertise in several areas based on hands-on project/consulting engagements completed, including Retail - POS/In-store operations, warehouse management, sales/marketing/promotions, purchasing, receiving, HR systems (T&A, labor scheduling, payroll); Telecom - network development, OSS, BSS, integration labs; freight management system; Banking - bankmaster package, retail bank branch automation solutions, cash management, payment solutions, forex/dealer room, loan administration; Insurance - property & casualty (underwriting, claims, re­insurance, etc.); mortgage processing; Ecommerce, ERP, CRM and accounting systems.

PROFESSIONAL EXPERIENCE:

Confidential

Transition Manager

Responsibilities:

• As a lead consultant for a leading sourcing advisory firm, managing transition planning, readiness assessment and improvement, transition management office (TMO) design and implementation, definition and development of TMO tools, data gathering for transition planning, IT organization awareness and training programs, engagement with vendors for transition planning, etc.
• Also closely involved in other sourcing work streams, including vendor selection, due diligence, best and final offer (BAFO) reviews, business/IT communications, retained organization design, vendor management office (VMO) design, demand management and senior leadership updates. Responsible for defining and rolling out transition work stream processes and templates without any assistance.

Confidential

Responsibilities:

• Provided overall engagement management and oversight for large (250+ member) delivery teams providing development, application maintenance/support and infrastructure management services.
• Responsibilities included defining and operating best practice Managed Service Delivery framework and processes, including lean IT transformation approach, across all towers/services (Apps, Infra and BPO) to provide a unified/integrated approach and interface to the client, effective governance structure and performance management, and quarterly steering committee meetings.
• Successfully led a major cost saving assessment and optimization initiative for managed services to define a cost saving plan of $1.5M for this client.
• Transition planning and management for integrated BPO and apps/infra services
• Analysis and definition of nearshore models and roadmap (Latin America)
• Transition of projects from waterfall to agile (onsite-offshore) model

Confidential

Responsibilities:

• Responsibilities included selecting, training and deploying project managers for major Federal Government / Intelligence agencies and providing oversight to 35 very experienced project managers and EPM experts.
• Managed Services (outsourced production management) for a large global Confidential
• Managed PMO activities, definition of statements of work (SOW); implementation of end-to-end onsite and offsite work streams, processes and project plans; budget and resource allocation; identification and tracking of critical path and inter-dependencies; SLAs/performance metrics tracking and reporting; governance, periodic reviews and status reporting (all levels, including steering committee); and risk management.
• Achieved best practice global service delivery model for Outsourced Managed Services.
• Provided oversight and program management for a development project involving design, development, system integration testing, user acceptance testing (UAT) and deployment of a Monte Carlo Risk Simulation system for the Confidential division of a major government sponsored entity.
• This involved implementation and technical integration of a new data warehousing and analytics platform in the current environment, and development of a business intelligence layer to support risk and return analysis and reporting across multiple user groups.
• Development and Implementation of Trade Finance Facilitation System for a major International Development Bank - assumed overall PM responsibility for design, development, testing and implementation phases of workflow-driven system which facilitated users to register, collect approvals and track guarantees and loans transactions.
• This system involved complex functionality, work flow and interfaces to wide range of internal and external systems.

Technology environment: Pegasystems, .NET, Oracle 10g, AIX, EDW/Cognos,

Confidential

Program Manager

Responsibilities:

• Led a major Application Portfolio Assessment (APA) project.
• Defined and managed this consulting engagement to operate 24x7 using a distributed onsite- offshore team to reduce the project duration.
• Comprised identifying and capturing details of all enterprise applications, interviewing business and IT managers to gather additional details and then performing quantitative and qualitative assessment using structured / Six Sigma techniques.
• Outcome/results included recommendations for replacement, optimization and outsourcing of applications.
• Also defined sourcing
• RFP covering transition and implementation plans.
• Led a major client engagement for a struggling video rental retailer which comprised multiple tracks, including full SDLC projects, insourcing and offshoring of Ecommerce infrastructure and applications, data center consolidation and outsourcing to co-lo partners, and managed services (apps and infra).
• Achievements included defining best practice online video rental requirements, customizing a COTS package and delivering a major system at a low cost and tight timeframe.