SUMMARY

• Highly motivated and accomplished project and program professional. I posses over 18 years experience in the payments, financial, and telecommunications industries. I have the ability to roll my sleeves up and get down and dirty with the tactical details while keeping focus on the strategic objectives. I am ethical, reliable, and responsible, and seen as a results driven leader.
• Delivery of strategic software and hardware solutions
• Scope/Requirements gathering, definition and process mapping,
• Building and leading successful cross functional teams
• Leading/driving projects in SDLC using both Agile & Waterfall
• Solid understanding of application development & implementation life cycles
• Ability to perform in high - pressure environments, working independently, and multitask on multiple simultaneous projects
• Strong attention to detail and highly analytical
• Ability to document information accurately and succinctly
• Engaging team player (displays enthusiasm, confidence & commitment)
• Excellent communication skills (both verbal & written).
• Strong understanding of business process management, process improvement, and change management principles, and methodologies.
• Experience with Compliance, and Regulatory oversight of third party vendors/partners.
• In-depth knowledge of AML, BSA, KYC, OFAC, and 1099K reporting
• Disaster Recovery and Business Continuity planning
• Magento, Demandware/SalesForce Commerce Cloud Plug-ins.
• Experience as vendor manager, and liaison for prominent, to high profile companies.
• Over ten years experience in leadership and management roles, leading various sized teams and organizations.
• Over 100 hours of training in team empowerment and conflict resolution strategies.

TECHNICAL SKILLS

• sales engineering integrations
• Marketing
• Payment Gateways & APIs
• CNP
• Retail
• Petrol requirements gathering & definition
• Infrastructure
• B2B
• Customer Migration and CRMs. Payments
• Payment Facilitators
• Payments Industry Compliance
• E-Commerce
• Magento
• Demandware/SalesForce Commerce Cloud Plug-in
• Collections
• Financial Accounting and Reconciliation
• Product Marketing
• Payment Gateways & APIs
• Retail
• Petrol.

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

• As the Senior Program Manager within Product Delivery, I play the role of Product Owner, Project Manager, and business analyst. I am responsible for delivering new Payment Software and Hardware solutions from concept to commercialization. Some examples of my programs include: On-Demand Invoicing, a mobile, EMV-certified Payment Device, E-commerce Fraud Scoring using Kount, our Loyalty and Rewards Program and P2PE 2.0 validation/certification.
• I develop overall program plans and timelines; identify and facilitate the project plan, program framework and milestones. I manage the program from start to finish, and am an responsible for product planning, commercialization, and the launch/post-launch success. I manage program communications, report the status and key decisions via regular health reports and update meetings, and ensure visibility to core teams and all levels of leadership. I also provide input and feedback to ensure clarity, expose gaps in deliverables and follow up with respective authors/owners on any issues or timeliness problems. I am responsible for escalating unresolved issues to the VPs of Product Management and Delivery as needed.
• I oversee gate reviews, and maintain product readiness & milestone deliverable documents. I keep up with understanding initiatives in and grooming the backlog. I help to align with other communication channel owners to ensure consistency. Lastly, I ensure core and extended teams are trained on framework and methodology; coach team members and cross-functional team leads where needed.

Confidential

Interim Executive Director

Responsibilities:

• Provided the overall leadership and management for a 501 3(c) non-profit organization.
• Responsible for overseeing and managing to a $1.1 million operating budget.
• Managed/oversaw a staff of 4 FT, and 2 PT employees.
• Instituted numerous cost saving measures and processes saving the organization well over $12,000 last year.

Confidential

Director

Responsibilities:

• Oversaw and managed Confidential s Third Party Governance Department
• Responsible for understanding, interpreting and ensuring compliance with all Corporate and regulatory (i.e. OCC, AML, KYC) third party compliance topics, restrictions, regulations, and reporting requirements.
• Responsible for defining, and implementing policies and procedures relating to the engagement, solicitation, management, oversight and termination of all existing and new (roughly 3,000) third party relationships.
• This included business continuity planning, disaster recovery plans, and testing for all third parties. Responsible for testing and validating processes and procedures, annually.
• Oversaw and managed Confidential s Concept Review and New Business Initiative Assessment Program. Responsible for defining and implementing policies and procedures relating to the review and classification of all new products and initiatives.
• Responsible for facilitating, tracking, monitoring and reporting on the review and approval/denial of all new initiatives. Participated on the disaster recovery and business continuity planning committee. Managed a team of 5 Control Leads/Business Process Leads.

Sr. Project Manager; Manager

Confidential

Responsibilities:

• Managed both domestic and international, cross-functional teams for new software development projects. Responsible for managing Payments projects throughout the project lifecycle from Initiation to Closure.
• Project scopes included the following: Payments Acquiring, Merchant Acquisition, Merchant Conversions, Payment Gateway & APIs, POS Terminals, PCI Compliance, Credit & Debit Cards, Alt Payments (i.e. PayPal, Green Dot, Bill Me Later), Stored Value/ Gift Cards, Debit Key Management, CNP, Retail, Merchant Portal, funding, refunds, charge-backs, and reporting.
• Responsible for managing changes in scope, timeline, and budget. Responsible for risk identification, tracking and mitigation plans. Led numerous projects that included business process mapping, business continuity planning, disaster recovery plans, and testing/validation.
• Prepared and presented weekly, monthly and ad-hoc status reports to executive management and key project stakeholders. Consistently and effectively executed against project deliverables, timelines, and budget. The average project length was 1 year, average team size was 25 active participants, and average project load was between 5 and 8.
• Managed a team of 6 project managers. Responsible for coaching, oversight, mentoring, career development, performance reviews, and compensation planning.