Senior Consultant - Senior Program/Project Manager Resume - Hire IT People

SUMMARY

IT Technical Project, Program and Portfolio Manager specializing in Agile and Waterfall methodology with an extensive background in managing complex, world class, IT Technical Projects across multiple functional project teams.

PROFESSIONAL EXPERIENCE

Senior Consultant - Senior Program/Project Manager

Confidential

Responsibilities:

Project Management support to large and small-scale IT organizations initiating and implementing new web-based systems, networks, and user interfaces
Projects successfully managed using Agile methodology include Customer Service Order and Activation (SOA) and New Services Establishment (NSE), for use by internal staff and end customers, for a telecommunications service provider’s customer service systems and processes
Completed program and project reviews for several companies in Virginia, New Jersey, Oregon and Texas implementing new technologies in the area of IP communications, Data Analytics, Artificial Intelligence (AI), and social media and digital communications for use in enhancing their end customer experience
Expert Witness assignment for telecommunications arbitration case

Confidential

Senior Portfolio/Program/Project Manager

Responsibilities:

Senior management of the North American Toll Free IT system (SMS/800). Areas of expertise include strategic and tactical project/program/portfolio management, data center/infrastructure, operations, software, call center, security, financial, industry relations, regulatory, and legal oversight
Program and project managed software and infrastructure services utilizing Agile and SCRUM methodologies for five (5) web-based applications and two (2) main user interfaces, among others
Web-based applications included portals for various user groups that provided the users access to various systems and information. Main user interfaces provided access to the system utilized by 3000+ users to process and track transactions. Other major interface providing standard and user defined reports
The Agile Project Planning was based on our five year technology plans as well as projects requested by the users, internal staff, or management. Managed the creation of the Product Roadmap, Release Plans, and Sprint Planning as well as daily Sprint Meetings, Reviews and Retrospectives internally and, depending on the feature, with our end users, industry representatives.
Provided excellent communication and team leadership to all organization levels

Confidential

Senior Product/Project Manager Piscataway

Responsibilities:

Product, Project, and Release Manager for the interconnection IT system (ARIS) servicing all major North American telecommunications providers. Annual Budget $17M successfully completing numerous projects on time and under budget
ARIS provided network interconnection service center user support systems for major telecommunication carriers end users
Exceeded revenue targets by 33% while managing a technical team of 40 staff members, with individual project costs up to $2M

Senior Solution Architect

Confidential

Responsibilities:

Developed vital, strategic direction and technical solutions for Telcordia s Intelligent Network Systems (INS) products
Invented Range Processing solution increasing telecommunications network capacity by a factor of ten, providing a highly efficient method of routing all telephone calls in North America
Led key industry initiatives and internal product support in the development of numerous telecommunications advanced network solutions