SUMMARY:

An experienced cross - functional Certified Product Owner/Scrum Master and Project Manager committed to problem solving and deploying software/products from implementation to deployment. Possess theability to resolve complex issues using sound decision making and leadership skills. Experienced certified professional with an “get it done" attitude who can remove impediments by identity and working with stakeholder, executives, team members, developers and architects across both technical and business areas.

AREA OF EXPERTISE:

• Agile/Scrum, Waterfall and Sprint Development Life Cycle (SDLC)
• Exceptional oral/written communication and interpersonal skills.
• Requirements Gathering/Definition
• Change Management
• System Migrations/Integrations
• Client Relationship Management

TECHNICAL TOOL:

• Microsoft Office software packages: Word, Excel, Outlook, Access, Project, Visio Professional, Explorer and PowerPoint.
• Salesforce, WorkMat, Century, Workbench and Remedy

PROFESSIONAL EXPERIENCE:

Confidential, Cherry Hill, NJ

Project Manager

Responsibilities:

• Manage end-to-end activities related to the planning and construction of Confidential Metro Ethernet.
• Develop strong working relationships with team members and foster the development of cross functional teamwork to ensure a high quality and timely delivery of Confidential Fiber Optic Metro Ethernet.
• Interact effectively with Directors, Account Executives, Plant Engineers, Regional and National Designers, Head-End Technicians and Customer Project Managers.
• Manage fiber optics projects from implementation to deployment for Metro Ethernet in the Tri-State area.
• Monitor project progress to compare baseline and report progress against schedule.
• Document and track all changes in the project’s parameter.
• Forecast the impact on schedule of proposed changes and report impact to the project team and other Project Managers.
• Configure custom objects, fields, layouts and reports in Salesforce to customize functionalities for specific needs.
• Act as the subject matter expert for Salesforce within the team and create/maintain departmental policy and procedures.
• Experience in Agile capacity including all phases of process development and execution.

Confidential, Philadelphia, PA

Contract Senior Specialist

Responsibilities:

• Reviewed requests for new and existing Group Life, Accident and Disability (Group, Administrative Services only and Statutory) Insurance policies.
• Created and edited policy documents following state/company guidelines and review for accuracy of formatting.
• Drafted policy language for non-standard requests based on variability within filed forms and availability within Situs State.
• Maintained paper and electronic files for assigned cases.
• Possessed detailed knowledge of state requirements, contract language and group insurance products.
• Managed and resolve customer inquiries in a professional timely manner via email and telephone.
• Communicated with internal and external customers.

Confidential, Rockville, MD

Marketing, Sales, Business and Development - Broker Account Analyst

Responsibilities:

• Responsible for creating monthly Microsoft Access and Excel management reports, which supports paid commissions for Small Group Business and Confidential Insurance Foundation (KPIF) business.
• Served as Communications Liaison between Broker Policies & Commissions and other departments within MSBD.
• Responsible for facilitating monthly bonus payments to qualified brokers.
• Ensured that deliverables produced meet quality, cost, and timely standards and maintain affordability.
• Created a comprehensive guide of employee’s job responsibilities for compliance audits.
• Lead the appointment procedure for new brokers/agencies that are in accordance to company standards and guidelines.
• Coordinated the redesign of business processes, systems, policies and the organizational structures.
• Responsible for sales/account management in Salesforce and on-going usage.
• Act as departmental Liaison for company Salesforce implementation and enhancements.
• Maintained the CRM d Confidential base (Salesforce.com).
• Performed UAT testing for Broker Producer Reporting System (BPRS).

Confidential, Dresher, PA

Life New Business Specialist

Responsibilities:

• Reviewed and analyzed multiple life insurance policies to ensure that accuracy and legal requirements were met.
• Researched policy holders’ personal medical history including physical exam and Individual Rating Profile (IRP’s).
• Tracked Confidential d Confidential using a financial management d Confidential base and other corporate d Confidential base systems.
• Processed new business Life Insurance applications.
• Analyzed and resolved complex Life Insurance policy application discrepancies.
• Provided third-party business advisory, continuity services
• Coordinated Group Insurance policy application activities between Processing department and Account Managers.
• Amended life insurance policies by adding and/or removing beneficiaries and altering insurance policy terms.
• Monitored daily, weekly Production Count Sheets; and successfully attained production targets.
• Analyzed complex insurance eligibility cases.