SUMMARY

• Experienced IT Team Leader possesses excellent leadership skills and a highly analytical focus.
• Sound communication skills and good ability to multitask allow for skilled delivery of IT solutions.
• Has a Master’s degree in Information Technology along with ten years of progressively responsible positions in IT Technical Consultant and Team Leader roles.
• Good Leadership Ability.
• Adaptable with frequently changing requirements.
• Self - Motivate, Creativity, conflict resolution.
• Provides good monitoring of IT team staff work.
• Project management and Process implementation.
• Ability to install various IT solutions on worldwide locations
• Excellent presentation, communication skills and client assessment and analysis.

PROFESSIONAL EXPERIENCE

Senior Architect

Confidential

Responsibilities:

• Conduct gap analysis of current infrastructure system (BMC/BEM-Patrol).
• Involved in design & architecture for Tivoli monitoring solution including (ITM, ITNMM, Omnibus, Dash, Impact, BC)
• Requirements gathering and Requirement analysis, designing the solution for the Client business process map
• Review & recommend ITIL process improvement during the designing phase and production phase.
• Part of BMC sunset phase Leader (Patrol-BEM, Remedy).

Team Leader

Confidential

Responsibilities:

• Led IT Team across a variety of projects.
• Upheld organization goal in architecture maintenance.
• Provide Sizing and hardware capacity recommendation for the project.
• Reviewed and approved all project documentation.
• Tracking activities against the detailed project plan.
• Addressed identified problem areas and devised approach methodologies.
• Led the technical implementation process for Net cool Suite ((ITM, ITNMM, Omnibus, WebGui, and Impact).
• Design the solution build data migration, integration, testing, go-live & production support for Tivoli Net cool solution.
• Configure Jazz dashboard for Netcool products, Integration Jazz with Net cool/Omnibus, ITNM, Impact, ITM.
• Discover NE's devices "Alcatel” by integration EMS with NMIP 4.1.
• Create & configure multiple domains to obtain network discovery through many different subnet.
• Built custom Dashboards for different NMS, EMS on Net cool/WebGUI.
• Implement & configure different probes "Alcatel SAM, Huawei, SNMP, Siemens", SCOM2012.
• Develop rules files in Omnibus to handle & to process traps/events/alarms which comes from the SBI.
• Maintained ITIL standards to support processes and procedures.

Business Unit Manager

Confidential

Responsibilities:

• Engaged in focused planning and goal development.
• Responsible for costing, estimating and planning project.
• Identifying costing and processing any contract variations.
• Writing detailed project progress reports.
• Improve process quality in coordination with team members.
• Responsible for ensuring best value is obtained for project.
• Maintaining and completing Project KPI.
• Defines project scope, goals and deliverable that support business goals.
• Update project plans to include agreed change request.
• Design the architecture of system center Configuration& Operation manager for 3000 users.
• Provide project management and support including “technical detail and project plan "for various projects.
• Respond to customer RFP that include “Technical detail, financial investment and project milestone.
• Work with Sales Team to provide product, business and technical knowledge in support of pre-sales activities.
• Help translate business requirements into technology requirements for inclusion in contracts.
• Monitoring actual expenses figures against project budgets.
• Ensuring Projects and plans and executed using agreed standard process.
• Monitored progress within each department toward goal attainment.
• Preparing status report to be used in communication to stakeholders.

Senior Confidential Consultant

Confidential

Responsibilities:

• Completed business requirements analysis including the evaluation of systems specifications for NMS.
• Served as leader of Netcool automation Installation team.
• Effectively communicates project expectations to team members in a timely manner.
• Involved in operation support system project on Confidential Net cool/Omnibus, Impact for Telecom.
• Install & Configure of Net cool IBM suite products including ITM6 Net cool (ITNM, Omnibus, Impact, and WebTop).
• Install & Configure TSM Server & Agent.
• Install & Configure of Confidential monitoring ITM 6.x.
• Install TSRM and WAS application
• Managed ITM 6.3 and Net cool suite of products on Windows and UNIX (Omnibus, impact, WebTop).
• Managed complex Net cool/Omnibus, Monitoring deployment software and acquisition of business requirements.
• Working on different network and system monitoring for Telecom, ISP and Banks.
• Successfully trained 30 employees to use new network monitoring tools system.
• Successfully implemented & configured Confidential Net cool/Omnibus high availability, ITNM and Impact.
• Built custom Dashboards for UNIX on Net cool.
• Network discovery, map topology, event list that centralized network fault management for major ISP in Kurdistan.
• Maintained Cisco router, Huawei, Ericson, Alcatel through ITNM.
• Configuration Netcool/omnibus various probes “failover” and TEPs web GUI for Tivoli/omnibus and ITNM.
• Led technical team & provide project management in Confidential Netcool/Omnibus solution for Major ministry.
• Led technical team in Microsoft infrastructure Installation &upgrading project for Major Telecom Company.
• Led the technical integration project between various Confidential Omnibus, TSRM, ITM, &TBSM for major ISP.
• Implementation of Confidential storage manager for different company in Lebanon & GCC region.
• Integrate TSRM with Netcool Omnibus
• Implementation of security and identity solution using TIM & TAM “SSO” in different project in Lebanon.
• L3/support coordinates, prioritize, assign and fix problem for Tivoli Netcool/omnibus, ITNM, Impact, ITM, and TSM.