PROFILE:

• Technically - sophisticated, innovative, and highly effective IT professional with career history of leading organizations to consistent and effective gains in delivery of multimillion-dollar projects.
• Experienced Project Manager, spearheading all aspects of complex business efforts and delivers efficiency, timeliness, cost reduction, and business growth.
• Incisive business analyst, adept at recognizing potential problems and devises solutions that garner strong degrees of management and customer satisfaction.
• Communications specialist with interpersonal skills that ensure unity of purpose and team effectiveness.
• Proven success optimizing technical tools, establishing IT policies and protocols, and streamlining internal and external processes that enable system efficiency.
• Experienced in international computer systems technical, business,, and operational support.

AREAS OF EXPERTISE & TECHNICAL SKILLS:

• IT & Business Project Management
• Business & Product Management
• Change Management
• Business Process Improvement
• Strategic Planning & Execution
• IT Infrastructure Optimization
• Data Migration and Cloud Platform
• System Development/Execution
• Agile/Scrum/Waterfall Methods
• Risk Assessment & Mitigation
• Information Security
• Team Building & Leadership
• Software Implementation
• Quality Assurance & Compliance
• Portfolio & Vendor Management

TECHNICAL PROFICIENCIES:

MS Word / MS Excel / MS PowerPoint / MS Outlook / MS Project / MS Publisher / Rally / Clarizen / ServiceNow SHARP PPM / Azure DevOps / Eclipse PPM / SharePoint / Kanban / LiveLink / Clarity PPM / Primavera / HP Quality Center / Application Lifecycle Management / JIRA / STAMP / Azure / Planview / PM Universal Work Station / IQ Navigator / Fieldglass / Visio / InfoPath / Requirements Management Tools - RequisitePro, CASE Spec, and CaseComplete

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, PA

IT Project Manager / Scrum Master

Responsibilities:

• Managed Enterprise Search project to centralize employee search capabilities for all personnel or work-related materials using website/portal access and Agile / Scrum methodology
• Managed project to migrate all Disaster Recovery and Production data to new server farms involving data conversion and moving to a new Cloud environment
• Managed the implementation of updated Information Security standards to support the new Enterprise Search capabilities
• Developed/maintained project plans, budgets, risk, process improvement, and documentation

Confidential, Coatesville, PA

Inventory Management / Control

Responsibilities:

• Managed communications electronics stock and distribution at a large Confidential distribution center
• Managed, developed and organized inventory process resulting in increased efficiency and cost savings
• Developed and oversaw new process for weekly inventory audit resulting in reduced loss if inventory

Confidential, Newark, DE

Project Manager / Business Analyst

Responsibilities:

• Change Manager for project and release implementations
• Migrated unsecured access applications from Access Database to Information Security controlled Pega/FileNet application involving data migration and Cloud updates
• Streamlined development of Features and User Stories while managing project forecasts and finance

Confidential, New Castle, DE

Project Manager

Responsibilities:

• Integration of Financial Services for Internal and External Clients and increased Information Security
• Delivered potential solutions to risks, internal and customer information security
• Monitored/evaluated project status, risks and issues, while managing teams

Confidential, Collegeville, PA

PMO IT Project Manager

Responsibilities:

• Integration of Confidential into the Confidential Infrastructure with increased Information Security and website/portal access
• Managed data migration of Confidential database to Confidential database and Cloud platform
• Project focused on moving Confidential employees to Confidential
• Change Manager for project implementation
• Developed/maintained project plans, budgets, risk, process improvement, and documentation

Confidential, Malvern, PA

PMO Project Manager / Analyst

Responsibilities:

• Spearheaded development of Earned Value Management (EVM) to ensure continuous process improvement
• Oversaw/created implementation of Risk Management within ServiceNow SHARP PPM tool and Cloud ITOM

Confidential, Malvern, PA

IT Project Manager

Responsibilities:

• POS Infrastructure Integration for Confidential using website/portal access
• Change Manager for software releases for all NA Loans applications, including updates and information security
• Supervised Microsoft Project Server and Team Foundation Server (TFS) / OnBase projects

Confidential, Mt. Laurel, NJ

Project Manager / Business Analyst

Responsibilities:

• Migrated Commercial Plus Card Products, TD Debit, re-loadable Debit, and Retail Credit Card customers from magnetic stripe card technology to more secure EMV Chip card
• Tailored Retail Experience Application (REX) software, maintained EMV chip-enabled Debit, re-loadable Debit, and Credit Cards to Customers in Stores

Confidential, Newark, DE

Sr. Business Analyst

Responsibilities:

• Spearheaded global regulatory and information security projects to transfer contracts contents/legal agreements database to an enterprise digital document / FileNet database and application and implementing website/portal access
• Wrote procedures to execute/implement process change for the new enterprise document database and application

Confidential, PA

IT Project Manager / Business Analyst

Responsibilities:

• Managed Integration project to implement Business Intelligence (BI) applications that ensured efficient reports generation
• Managed the implementation of a secure w eb-based interactive application to benefit patient satisfaction and interaction
• Managed the implementation of the Solution Q Eclipse Project Portfolio Management (PPM) web-based tool to manage projects, portfolios and resources

Confidential, Philadelphia, PA

Technical Project Manager

Responsibilities:

• Executed MT202 Cover Pricing revenue project to enhance payment platform and security and create unique price point
• Implemented the Portfolio Utility Management Application (PUMA) regulatory compliance project web-based loan and covenant monitoring system for operational and credit risk regulatory compliance

Confidential, Philadelphia, PA

Technical Project Manager

Responsibilities:

• Delivered implementation of Confidential application and POS infrastructure integration
• Managed the migration of Oracle, SQL Server, FileNet, and Sybase database from a legacy Call Management System (CMS) platform to a new enterprise IP Multi-Media Subsystem (IMS) platform with website/portal access

Confidential, Mt. Laurel, NJ

Technical Project Manager

Responsibilities:

• Managed User Acceptance Testing for new functionality and regression testing

Confidential, Wilmington, DE

Senior Project Manager / Business Analyst

Responsibilities:

• Managed integration project to implement a website/portal access SharePoint site as the System of Record (SOR) for all projects including data migration and updating the Cloud platform
• Change Manager for project implementation
• Wrote business process documentation including desktop procedures, process flow charts, responsibility matrix, and escalation procedures for new SOR