Senior IT Analyst / messaging Resume

CORE COMPETENCIES/ TECHNICAL COMPETENCIES:

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Analyst / messaging

Responsibilities:

Manage Exchange Outlook and SkypeB related support tickets (Tier 2)
Manage the day to day administration, support, maintenance and monitor of the MS Exchange infrastructure
Troubleshoot day to day Outlook issues; administration of mailboxes and users accounts including Active Directory
Participates in project planning, testing, implementation and maintenance related to currency and new technologies
Support of implementations, migrations, upgrades, and other activities that impact the environment
Support Sametime chat and emeetings. Assist with Sametime upgrade project and Notes 9
Maintain Domino servers, ran maintenance and support Application.
Troubleshooting problems arising with database replication, mail routing, messaging, policies, calendar
Powershell scripting

Confidential

Senior Infrastructure Project Manager

Responsibilities:

Responsible for 4 major projects with various Security, Information Technology, & Business Teams using Clarity and Open Workbench to track schedule, cost, risks, issues, change request, and evaluation following CMMi project governance.

Confidential

Messaging Project Manager/ Architect

Responsibilities:

Successfully assessed current messaging technology including email and Blackberry functionality.
Spearheaded Domino upgrade project to the 8.5 version of email. Audited EDS work and approved technology to be used.
Championed project upgrade and consolidation for Blackberry Enterprise servers.
Led a team of over 10 people to develop and execute the migration of a messaging environment for a Fortune 100 company with over 100,000 users globally.
Managed the successful infrastructure upgrade for Confidential with zero impact to environment.

Confidential

Messaging Project Manager/ Architect

Responsibilities:

Delivered PM testing and pilot settings for Exchange to Notes Migration.
Configured CMT tools migration while installing and setting migration environment.
Prepared deployment plan and schedule.
Managed project while supervising a deployment team of three people. Monitor servers during migration.

Global Problem Manager

Confidential

Responsibilities:

Delivered technical support to client from France .
Provided end - user support and server migration from Exchange to Lotus Notes.
Applied fixes and verification to Blackberry server settings.
Fixed Blackberry device synchronization.
Conducted Domino system auditing and recommendations for premier customer.
Oversaw mail deployment in Europe and South Africa.
Planned the Exchange migration as well as end user training coordination and knowledge transfer.

Confidential, Columbus, OH

Lotus Notes/Domino Consultant - Information Services/Project Manager

Responsibilities:

Spearheaded Project Management and team building for Exchange to Notes.
Oversaw Server Architecture Plan and implementation using Lotus Domino 7.5.
Developed hardware requirements, software and license requirements for the Information Technology department.
Installed and tested Domino 7 server with Sametime and Blackberry 4.1 BES server.
Managed, coordinate and supervised Blackberry servers upgrade.

Confidential, Columbus, OH

System Analyst

Responsibilities:

Served as Team lead for Tier 2/Tier 3 Support, Domino R4/R5 Administration, and day-to-day Lotus Notes administration tasks.
Operated as Server Administrator as a part of the server team; assisted with Servers and Users conversion.
Built new Lotus Notes servers for projects and production.
Managed, coordinated, and supervised the conversion of 900 Mail users into new system.
Led a conversion project from Exchange to Notes.
Installed Sametime Servers with load balancing.