Program Manager Resume

SUMMARY

18 years experience as a Project Management and IT professional
Experienced in interfacing cross functional teams including IT, HR, Procurement, Marketing, Risk and Executives
Multifaceted IT talents able to lead, analyze, design and implement web - based customer solutions.
Industries and solutions include Financial Technologies, Lead Management, Loan Management, HR, Human Capital Management, Sales Force Automation, Professional Services, Call Center, Retail, Real Estate, E-Commerce, Vendor Management Solutions, Freight Logistics, Automotive, Charity and Pharmaceuticals

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Act as a Program Manager for a telemedicine startup
Work with executives to develop technical solutions for business objectives
Create project plans, budget and prioritize initiatives based on company strategies
Liaise between senior management and IT to facilitate technology solutions for sales and marketing solutions
Conduct vendor evaluation and selection

Project Manager

Confidential

Responsibilities:

Act as a Technical Project Manager for a financial services management consulting firm
Lead and develop technical project solutions for cloud based SaaS-based financial services offerings
Conduct meetings with technical and business clients for integration and development efforts
Manage deliverables and communicate project timelines and milestones with business shareholders

Program Manager

Confidential

Responsibilities:

Act as a Program Manager to design, architect, develop and support a SaaS-based enterprise loan management system
Coordinate cross functional teams for market research, feasibility studies, customer usability, and technical architecture
Conduct meetings with technical and business clients for customization, personalization, implementation, integration and development efforts
Manage deliverables and communicate project timelines and milestones with customers
Implement disaster recovery and business continuity plans
Work with 3rd party vendors on integration efforts
Manage all aspects of production support, system enhancements, and customer satisfaction for both IT teams and customers
Coordinate with client business owners and IT groups to facilitate all software solutions applied to specific business needs
Manage on-shore and off-shore development teams

Project Manager

Confidential

Responsibilities:

Act as a Program Manager to lead business objectives for a lead generation company
Manage vendor evaluation and selection for a 3rd party lead management platform
Work with cross functions teams to meet objectives for marketing goals, 3rd party integration efforts, web site and landing page development, setting performance metrics, usability studies and end user experience

Lead Web Developer

Confidential

Responsibilities:

Developed Corporate Website and logo’s utilizing Macromedia, Adobe and Microsoft Products.
Gathered requirements from customer.
Designed proof of concept site and logos.
Utilized Dreamweaver, Frontpage and Sharepoint Designer to develop web presence.
Hard coded HTML and CSS for site styles and content.

Lead IT Analyst

Confidential

Responsibilities:

Responsible for the development and support for all IT infrastructure and core business applications for an IT consulting firm.
Developed Corporate Website and logo’s utilizing Macromedia and Adobe Products
Installed configured and administered MS SBS 2008, Terminal Services, Virtual Server 2005, Windows Server 2008 EE for corporate infrastructure.
Developed and configured corporate portals, collaboration and business apps.
Evaluated SFA and PSA tools for implementation: Salesforce.com, MS Dynamics CRM 4.0, SugarCRM 4.1, MaxHire, and Bullhorn.
Installed and configured corporate database applications utilizing MS Dynamics CRM 4.0, MS Sql Server 2005, SSAS, SSRS and SSIS.
Developed corporate collaboration site MS Sharepoint Server 2007, MS Sql Server 2008, MS Excel and MS Access 2007.
Set up and administered MS Exchange 2007.
Installed and configured Business Objects XI r2 Server for training offering.