SUMMARY:

• I am a Certified Scrum Master, with more than 6 years of experience working with agile/scrum teams within HealthCare, Insurance, and Technology industries.
• I have the knowledge of Scrum values for projects to be delivered o, as well as, Scrum procedures; Product Backlog, Backlog Planning, Sprint Planning, Sprint Backlog, Daily Scrum, Sprint Review, and Sprint Retrospective.
• I have a dedicated approach to understanding business needs, interpreting requirements and delivering desired outcomes whilst managing business expectations.
• I am self - motivated and a quick learner, able to take direction as well as use own initiative and works autonomously; exceptional organizational and interpersonal skills, truly adaptable and will fit as part of any team.

KEY SKILLS:

• Stakeholder management
• Team management
• Product owner management
• Risk and issue management
• Performance monitoring
• Requirements gathering
• Agile/Scrum Practice - FDD, TDD, ATDD, BDD, XP and Kanban.
• Change / Program management
• DevOps and SaaS, Cloud and PaaS
• Product/Project management
• Process analysis and optimization
• Performance Testing
• Process Documentation
• Product Development
• Coaching and Facilitator skills
• Business review and SDLC methodologies
• Strategic Planning
• Prioritizing /Multitasking
• Using Agile Toolsets (Atlassian tool suite, specifically JIRA and Confluence)

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• I am responsible for guiding the team on how to use agile methods and coach on continuous improvement and self-organization.
• I worked with the product owner to maintain and priorities/order the product backlog according to business values and I am responsible for the delivery of these product artifacts.
• Main responsibilities included project initiation, daily Scrum, Backlog Refinement, Sprint Planning, Sprint Review, and Retrospective, scope, planning, resourcing, budgeting, delivery, cost management, risk management and change management for several projects
• Work with the team to improve team delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.
• Facilitate the agile adoption Retrospective for the organization with the leadership and guided teams with the outcome resulting in enhanced performance.
• Responsible for removing obstacles from the team to allow the team work on the task at hand and in some cases, I escalate issues to the senior leadership team
• Responsible for high-quality and cost-effective application development projects, manage and maintain operations with the onsite-offshore model, SLA/LOS monitoring, all ITSM processes, staff planning, budget control, and daily service review process. Coach new team members and trained global teams, which resulted in early delivery/ adaptation of scrum and reduced process waste caused by a lack of mutual understanding.
• Coach the product owners and teams to continuously improve their performance
• Assist the technical leads in ensuring adherence of required policies, quality standards and mandatory requirements across all SDLC phases. Working with DevOps teams using tools such as Azure DevOps
• Supporting Scrum and Kanban Processes
• Planning and estimating agile projects
• Implementing agile in various customers
• Developing user stories and facilitating requirement gathering
• Estimating user stores
• Agile/Scrum Practice - FDD, TDD, ATDD, BDD, XP and Kanban.
• Prioritization and working with product owners
• Monitor and directs the day-to-day operations of assigned task to ensure goals, services, and projects are being accomplished to meet schedule, budget, and performance parameters.
• Drives activity between multiple company-wide functional groups and 3rd parties to accomplish objectives.
• Organizes resources to accomplish objectives. Develops and maintains program schedules and provides solutions for issues that may interfere with the of objectives.
• Effectively tracked team progress, including burndown chart, velocity, and release forecasting to improve the efficiency of the development team.
• Guide the SAFe initiatives through coaching and mentoring, maintain the Kanban board, sprint backlog, product backlog, and burn-down charts.
• Responsible for creating the contents for the framework, defining policies to be used by client teams and conducting Quality Assurance validation of all the streams
• Provided expertise across the methodology by identifying the gaps and aligning the streams of this new method with service management processes
• Train new team members and transition teams to the agile framework with scrum to enhance team skill levels.
• Works closely with teams, (developers, architects, business analysts) from other disciplines in order to effectively test projects/issues
• Works closely with Business Analyst (BA) and Development team members to ensure projects delivered are on time and as free of defects as possible.
• Develop strong documentation that proves the quality of an issue(s) under review. This documentation includes but isn’t limited to testing plans, test strategies, test cases and/or testing matrix.
• Build a deep understanding of the products that will require scrutiny for quality assurance.

Tools: Used: MS Project, Excel, Share Point, Jira, Confluence, Service Now, MS Azure

Confidential

Scrum Master

Responsibilities:

• Interacts with the business stakeholders and subject matter experts to understand their needs.
• Elicits and aligns requirements with the strategic product vision from the Product Owner.
• I worked with the team to develop program-specific Agile Playbook and enable Agile and onboarding including Jira best practices
• Captures Agile artifacts to include User Stories (Planned vs Actual), Velocity Charts, Burn-down Charts, Sprint Retrospective notes, etc.
• Actively participates in SAFe ceremonies including PI Planning, Scrum of Scrums, Inspect and Adapt, and PI Retrospectives
• Communicates business requirements among key stakeholders.
• Documents and analyzes the technical implications of business needs and requirements.
• Works with the Product Owner, Director of IT, Scrum team and Scrum Master to define Epics, Stories, and acceptance criteria.
• Enters Stories into JIRA.
• Ensures JIRA Epics, Stories, and acceptance criteria have enough details for the Scrum Team to start execution and delivery.
• Responds to inquiries from users and technical support regarding functions and operations of software programs.
• Supports the testing of software programs to compare to specifications and documentation.
• Identifies analyzes and documents defects, questionable functions, errors and inconsistencies in software program functions, outputs, online screens and content.
• Expertly promote continuous improvement and help teams increase productivity and foster innovation.
• Trains business partners on systems and requirements for meeting business and user needs.
• Surveys markets for industry and technology trends and opportunities that may support business goals and objectives.
• Keeps management informed of important developments, risk areas, potential problems, and related information necessary for decision making.
• Makes formal and informal technical presentations.
• Backs up the role of the Scrum Master.
• Participate in iteration planning to create acceptance criteria and tests that define “DONE” for developed features.
• Performs related work as apparent or assigned. and mentoring users.
• Worked with Scrum Masters across four sites to prepare for and facilitate potentially shippable increment planning sessions.
• Work closely with the Solutions Architects to ensure that the IT solutions conform to the corporate architecture standards and are capable of being delivered within acceptable financial targets and timeframes.
• Created process flows diagrams,
• Collecting, understanding, and transmitting the business requirements for each development item, and translating these into functional specifications and detailed test plans.
• Develop a sound understanding of the business in order to accurately analyze and document business processes.
• Document workflows and results of business analysis and obtain sign-off from project sponsors on the specifications.
• Documentation should be accurate, appropriate and as concise as possible.
• Ensure that the business requirements are appropriately documented, and prioritized in conjunction with the business (in line with the Operating Model)