Director Resume

SUMMARY

Skilled Salesforce.com administrator with over ten years experience in enterprise environments, serving as subject matter expert for all things Salesforce.com related. Excellent organizational and collaboration skills, with a customer - centric, service-minded approach. Experienced with developing productive working relationships across teams.

TECHNICAL SKILLS

Salesforce.com Administration
Reporting & Analytics
Project Management
Order Management
Sales Process Optimization
Partner Enablement
Account Management
Pricing & Contract Support
Marketing Operations
Sales Enablement

PROFESSIONAL EXPERIENCE

Director

Confidential,

Responsibilities:

Redesigned salesforce.com processes and migrated salesforce.com instances, from Performance to Enterprise, saving $1,000s in annual license costs and consulting fees
Revamped deal registration approval and assignment processes. Improved communication by implementing workflow rules, notification emails, and scheduled reports
Implemented asset tracking to improve the support process and warranty renewals
Modified quote approval process and improved approval time by 50%

Sales & Marketing Operations Manager

Confidential

Responsibilities:

Implemented and owned Salesforce.com, marketing automation (Pardot), and sales enablement tools (Insidesales.com, RainKing, and Deal Registration). Developed internal best practices and ensured adoption throughout the organization
Managed day-to-day operations with third party vendors to ensure teams are aligned and Service Level Agreements are maintained

Engineering Services Manager

Confidential

Responsibilities:

Redesigned processes and procedures to improve estimate accuracy and hand-off from sales to operations teams
Served as point of contact for vendor partner communications
Provided Salesforce.com training and support for the sales organization

Sales Operations Manager

Confidential

Responsibilities:

Migrated quoting to Salesforce.com. Improved time and accuracy of pipeline and product forecast summaries
Developed order management process to improve customer communication and eliminated post-sales implementation problems
Implemented asset tracking to improve the support process and warranty renewals
Collaborated with sales team and channel partners to provide correct pricing and discounts based on partner level

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