Professional Summary

• Certified Project Management Professional(PMP) and Scrum Master(CSM) with over 7 years versatile and seasoned IT project management experience and over 3 years as a Scrum Master of many strategic projects and initiatives
• Extensive experience in IT Software Development Life Cycle (SDLC) including Project Planning , finalizing Project Scope, creating Project Schedules, finalizing Project Teams , Quality Assurance processes, User Acceptance Testing phase and implementation
• Extensive experience in managing projects using AGILE software development methodology and tracking velocity through burndown charts, sprint backlogs, tasks and sub task lists
• People oriented, problem solver with strong combination of technical/interpersonal skills including communication, customer service cross-functional relationship building, and significant individual contributor
• Leadership abilities within all levels in organization; proactive in obtaining information, anticipating problems and generating solutions
• Self motivated, goal-oriented and recognized to boost revenues and increase productivity by managing the projects within timelines and assigned budget

Professional Education

• Bachelors of Engineering in Computer Science
• Masters of Sciences in Computer Science

Professional Experience
Confidential, Montvale NJ (Feb 2011- Present)
Confidential, Bankruptcy, SOAR
IT Project/Program Manager/Scrum Master
Simultaneously managed multiple Audit and Advisory projects involving Global Teams. Led the successful delivery of eAudIT Online and Checklist Master to EMEA, ASPAC, US and UK.
Delivered Bankruptcy application to Dallas based customer

• Managed requirement gathering, designing, coding and test plan development initiatives; collaborated with business key users, consultants, and offshore vendors.
• Lead the deployment of application in Amsterdam, Atlanta and Singapore datacenters on an accelerated schedule of three months; managed installation of database servers and web servers in different zones viz. Knet, resources and services zone.
• Conducted JAD sessions and managed development, QA, infrastructure , engineering, support, deployment and offshore teams
• Supervised and delegated the tasks to offshore teams; minimized the offshore environment issues; minimized the communication gap between offshore development and business.
• Led critical meetings with executives and business to address high priority concerns;
• Coordinated with support teams to deploy and support the applications in Staging and Production; coordinated with deployment teams to clearly communicate the scope and timelines to various countries.
• Mitigated risk and issues; managed and directed third party support teams; assisted smooth delivery of product to countries
• Managed all aspects of peer verifications and quality assurance testing before execution
• Initiated and managed projects for change requests and customer implementations; headed maintenance, upgrades and outage escalations of all the projects.
• Ensured post-implementation IT application support as per customer requirements.
• Managed successful delivery of multiple workflows for eAudIT framework viz. Bankruptcy (AudIT), Checklist Master( AudIT), SOAR (Advisory)

Confidential, Ashburn VA (May 2007- Feb 2011)
Confidential
IT Project/Program Manager/Scrum Master
Planned and managed mission-critical projects (using waterfall and scrum methodology) to establish centralized billing systems. Managed projects over $10M from inception through implementation, including scheduling, resource allocation, planning, monitoring and providing status reports to the executives. Met year end goals by increasing CRIT efficiency by 80%.

• Worked with Product Owners and Scrum Teams to review the product backlog and maintained Sprint backlogwith tasks and subtask lists
• Assisted Product Owners to gather the Business Requirements from the stakeholders and maintain and document Product Backlog
• Finalized the scope of the sprints during Release Planning sprints; involved various Scrum Team members; reviewed Product Backlogs with the team; prioritized the Product Backlog; finalized the scope for the sprint within the available bandwidth; received tasks and sub-task lists from the team members and utilized it for project tracking
• Actively tracked the hours committed, hours spent and hours remaining along with the owners for each task
• Managed and assisted as a Scrum Master on 3-4 projects simultaneously ; helped the teams in removing the impediments and actively working through the project deliverables; empowered the team to get self-organized as a Scrum Team
• Improved transparency and efficiency on sprint progress through burndown charts, velocity reporting and sprint task breakdown
• Coordinated meetings with Subject Matter Experts (SMEs) and stakeholders to gather the requirements, prioritize them and finalized the project scope
• Negotiated project scope for each release to accommodate year end goals as well the assigned budget.
• Employed best practices for project planning and maintaining appropriate and current documentation in management tools
• Coordinated with Users, developers and testers to implement the desired results
• Facilitated JAD, WAR room and brainstorming sessions with numerous teams and gathered Business Requirement Documents (BRD)
• Developed project schedules using MS Project and actively driven the projects to assigned timelines by resolving any conflicts and issues
• Worked with Project Management Office (PMO) and other DPMTs to go through the process changes and migrations
• Conducted a business impact analysis to understand potential impacts to both systems and business processes
• Tracked and reported progress of all projects with product development teams, executive committee, vendors and other departments through dashboards, statusreports, issue tracking sheets, meeting minutes Excel, PowerPoint, Outlook, SharePoint, MS Project
• Adhered to the administrative responsibilities including updating and ensuring accuracy in Web Time, Enterprise Portfolio Application Services (EPAS), Performance Benefit Summary and various adhoc and interim reports
• Employed Project Risk Management at various staged of Project Lifecycle which helped minimized risk
• Reduced scope creep, schedule creep and budget creep by employing various Project Management Techniques
• Coordinated with Architects, development contacts, PMs RAD, clients and management to provide feedback and manage requests. Worked alongside team members to ensure complete and accurate requirements.
• Created Change Request Sheet (CRS) to track changes in scope, Lever Of Effort (LOE), budgets, schedules. Followed IT standards and procedures to process CRS by receiving Change Request Approvals from Change Control Board, higher level management and all the effected systems, notify all the impacted systems and teams after approval and maintaining accurate documentation for the project in Epas/PTT
• Managed project across Verizon business and Verizon Telecom that follow different processes and schedules. Worked with the systems to get a synchronized schedule, received commitments, conducted weekly meetings to track the progress
• Worked with Configuration Management and accounting teams to establish process controls to comply with SOX regulations
• Implemented Continuous Process Improvement (Kaizen) strategy during contract administration to optimize vendor performance

Confidential, Ashburn VA (Oct 2006- May 2007)
Confidential
IT Project/Program Manager
Managed multi-functional team across multiple sites to implement strategies for comprehensive information security, resulting in 100% increase in asset protection

• Developed Project plans using MS Project to manage Project Scope, Project Schedule, Project Timelines and Resource Allocation throughout Project Lifecycle
• Managed capability matrix for all the consultants and utilized for ResourceAllocation through Resource Allocation Tool (RETAIN)
• Developed and designed the Reporting system and process flows in RETAIN. Managed the project team to deliver Work Breakdown Structure (WBS); created Risk Register and performed contingency planning to deliver and effective Risk Management Plan
• Designed detailed process work flows (including IR/Forensics) using MS Visio. User Earned Value Management to assess and forecast project performance to the stakeholders
• Managed servers and databases (Red box , SharePoint). Provided team to access the servers and databases using Single Sign On and request approvals. Queried databases using SQL and ran nightly batch processes to refresh the database/servers and maintain the most current information
• Facilitated meetings to review Test Plans, Test Procedures and Test Cases for with development, testers and clients and received approvals
• Facilitated meetings to review User Acceptance Testing (UAT) progress, assisted in resolving issues and received a Go-No Go for the implementation of the release
• Developed delivery strategy, which included implementation, support and maintenance of the application
• Developed and maintained Standard Procedures, Standard Document Templates and SDLC (Software Development Lifecycle) for the group
• Provide project management oversight for all systems including receiving, managing, researching and providing of responses to sponsors regarding systems development requests. Provided high level estimates on OOM/Level of Efforts/costs and been responsible for speaking to and about system functionality and project impacts
• Managed Work requests, project budgets and project status and issues on SharePoint. Implemented deliverables within timelines
• Ensured clear and concise project communication by providing accurate and timely agendas, minutes and status reports. Upon request, provided detailed project information to management in order to convey major project issues
• Facilitated User Acceptance Testing with User group to gain formal approval and documented lessons learnt

Confidential, Ashburn VA (Oct 2005-Oct 2006)
Confidential
Lead System Analyst
Maintained 3 single view databases viz. control, operational and data warehousing. Led a team of 5 analysts to maintenance of the incoming data from all the other systems across organization and mapping it to logical keys. The data was finally stored in a single view, and maintained for future querying and resolving issues

• Analyzed and maintained system functionality based on Business Requirement Documents (BRD)
• Coordinated with other departments (Billing and Registration) on database issues and set ups
• Created Promos, attached to product and ,associated rules and promotional codes with each product
• Coordinated the incoming data and queries from other departments
• Generated scripts to query the databases based on requirements
• Developed Quality Assurance Requirements; installed Popup Servers on UNIX boxes
• Spearheaded the development of Technical Requirement Document (TRD) and System Requirement Document (SDD)
• Integrated Billing, Registration and Customer Care data into enterprise single view/XSELL platform. Conducted several team building activities to improve project team performance
• Established Client Unbundling policies and procedures for effective Configuration Management and Change Control. Realized 30% cost savings through strategic Unbundling of the products and services to the customers

Confidential, Wylie TX (Dec 2003 - March 2005)
Information Technology/Networking
Software Engineer
Provided Information Technology (IT) support to effectively process the customer orders for the process from concept to shipping and handling. Managed and automated process flows across different departments to minimize the time to process an order

• Worked with sponsors and key stakeholders to document business needs and developed Project Charter. Coordinated with Supply Chain and Production groups to document project requirements and workflow automation
• Worked on Microsoft Navision to automate and generate Centralize Inventory Database (CID)
• Applied Lean/Six Sigma concepts to improvise the process flow and managed resource allocation to ensure optimal use of resources
• Enhanced company's website using JavaScript, HTML, DHTML, ASP, XML
• Developed the database for the tools/ supplies inventory using SQL/Oracle ,VB
• Developed various training modules to train Supply Chain, Production and Sales groups for the online CID portal and enhance workflows
• Developed an Online Pricing Catalog (OPC); coordinated with OPC team to develop project schedule, key milestones and project budget
• Conducted weekly status meetings to report project performance and key issues to project stakeholders

Confidential, Noida India (July 2002 - Aug 2003)
Software Developer
Spearheaded a project with 16 people for a South African Insurance client, overseeing all applications supporting main website for the client providing online access to the insurance information for corresponding customers

• Developed Software Requirement Specifications (SRS) based on Business Requirement Documents (BRD) and mapped them to Use Cases using MasterCraft
• Defined Test Plans and Test Cases for the software modifications and set up Test databases
• Performed Integration Testing, managed and coordinated Quality Assurance and User Acceptance Testing with tester and user groups
• Managed the analysis, design and construction of the Rule Base Engine (Infrex)
• Implemented fixes to assigned code; reconstructed various components using JAVA and XML; prepared test specification documents

Confidential, (May 2001 - April 2002)
Information Technology
Software Developer
Worked with networks team to research and develop new HLLs for the exchange controllers at the telecommunication company. Lead troubleshooter in fixing technical problems. Supported software across Windows and Unix.

• Constructed high level User Case diagrams and specifications for Business Cases
• Developed use cases, activity diagrams, and sequence diagrams and workflow diagrams using UML; created User prototypes
• Developed Hardware Link Library (HLL) for ISDN D-Channel Exchange Controller (IDEC)
• Worked with High-level Data Link Control (HDLC) Frames
• Implemented Inter Process Communication with C using UNIX
• Wrote SQL queries and stored procedures on SQL Server to validate information in the databases
• Collaborated with interface and QA teams to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place

Professional Certifications and Trainings

• Certified Scrum Master (CSM)
• Project Management Professional(PMP)
• ITIL v3 Foundation - Inprogress
• Sun Certified Java Programmer (SCJP)
• Sun Certified Web Component Developer (SCWCD 1.4)
• Budgeting and Finance Courses - Georgetown University, DC
• Certified Leadership Professional- Maxwell Laws of Leadership

Technical Skills
Management Tools: Retain, Redbox, Vader, Portfolio Labor Data Mart (PLDM),
Enterprise Portfolio Application Service (EPAS), Work
Request Management System (WRMS)
Applications: MS Office (Excel, Access, Word, PowerPoint, Project) , MS Outlook ,
MS Visio
Languages: C, C++, Java, PL/SQL, HTML, DHTML, VB, XML, JavaScript, ASP, TCL
Databases: Oracle, SQL
Operating Systems: Windows NT, DOS, UNIX, Linux
Rule Base Engine: Infrex
Modeling Tools: Master Craft, Rational Rose, Xsell admin tool, Single View admin tool.
Reporting Tools: IPMS, Ultimatix, Team player, Tracer, Web time