Information Technology (IT) Program Manager Resume

SUMMARY

Expertise in project management, organization, and implementation, with extensive experience in the Biomedical and Healthcare industry.
Adept at inventory management, production and operations analysis, as well as budgeting and resource management.
Demonstrated capacity for fostering internal and external relationships, facilitating team management, collaborating cross functionally with diverse stakeholders, with technical and operational focuses.
Strong leadership and time management qualities.
Regulatory Compliance (PM compliance), Quality Compliance and Risk Management
Program implementation - Requirements/Scope, Design, Implementation, Testing, Training, Close
Budgeting
Analysis
Six Sigma Green Belt and Agile Methodologies
Training
Designing Solutions
Remotely Sited

PROFESSIONAL EXPERIENCE

Confidential

Information Technology (IT) Program Manager

Responsibilities:

Managed a team of 6 to 14 in US and India that focused on changes and developed programming of internal programs and platforms. Lately, directed 3-person development team that handled program changes and enhancements, 5 people that handled the field service issues/help desk format, and 4 people that handled the reporting requirements. Previously managed several other technical teams. Managed the change control and quality compliance program for each.
Gathered technical and reporting requirements from stakeholders/management, initiated designs, managed all implementations, tested programs and trained the field teams on any program, platform and reporting changes.
Oversaw the Biomedical reporting for internal, field and customer needs. Monitored and reported Planned Maintenance Compliance for hospitals and regulatory entities.
Redesigned the Planned Maintenance Compliance program (regulatory), designed the proactive DOS Scorecard (reporting) and redesigned the field issue reporting system (SOS program).
Focused on voice of the customer (VOC)-internal and external, quality compliance, risk management, automation and field training. Designed and maintained a one-stop-shop support central for all field and divisional needs, consistently in the top 1% of all internal GE websites.
Regular communication and status presentations to stakeholders and senior managers.
Exceeded Expectations on all performance evaluations for last 18 years.

Confidential, Nashville, TN

Real Estate Firm Manager

Responsibilities:

Purchased, managed renovations and flipped several properties. Managed several builds.
Work with tenants and leases while managing rental properties.
Aligned with general contractors to manage build and renovation budgets and timelines.
Leveraged knowledge of sales markets and data analysis, to negotiate purchase, sales, and rental contracts.

Confidential, Hendersonville, TN

Owner and Operator

Responsibilities:

Bred and raised show quality alpacas; facilitated budgeting, medical treatment, herd health, and show performance, as well as yarn and product sales.
Designed and managed website focused on sale of alpacas, yarn, products, and services. Home of four color champions.
Elected to the Board of Directors for 5 years and served as Secretary