Program Manager Resume Sunnyvale, CA - Hire IT People

SUMMARY

Results - oriented professional with over 20 years of experience in program management for leading companies.
Experienced in IT and BUSINESS Project/Program Management; Business Analysis; Vendor/Contract Management; Acquisition Integration Management; Application Life Cycle (ALM) Management; Supply Chain Management System; and Sales, Marketing and Service Cycle Management.
Strong analytical and problem solving skills with the ability to increase efficiency and effectiveness of business functions and technical operations.
Proven ability in coordinating action plans for implementation of strategies.
Well-organized multi-tasker with a proven background in project management.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Sunnyvale, CA

Program Manager

Responsibilities:

Working to analyze and plan for the replacement of CPU Clock Issue affected over 3000 products
Working with Support Managers to devise mini plans to schedule the delivery of replacement schedule affected products to accommodate the maintenance windows of the customers.
Preparing reports and plan updates for the Supply chain of replacement products and delivery.
Working closely with Inventory and Logistics teams for scheduling and balancing the customer demands to match with On-hand inventory to balance the flow of products.

Confidential, Sunnyvale, CA

Program Manager Services Support and Enablement

Responsibilities:

Work as Change Management Program Manager for customer service, support enablement, Supply Chain and logistics in the transformation to SAP system. Develop and manage communication and training plans.
Maintain and drive the project plan for the successful transformation of installed base, service contracts Self-service tools, service logistics, RMA, and other service-related improved processes and procedures to new system.
Manage ALM (HPQC) which includes building test scripts, User test plans, User Acceptance testing and Defect Management.

Confidential, Fremont, CA

Program Manager

Responsibilities:

Provided consulting services - establishing Best Practices for Program Managers to improve business.
Experienced in establishing the training program for Project/Program Management and PMI-Agile
Teaching PMP and Agile Classes.

Confidential, San Jose, CA

Program Manager

Responsibilities:

Developed and executed integration and Change Management plans for all tracks, including Sales Forecasting, Engineering, Deal Management, Financial Reporting, GTM (Go To Market) Channel Framework, and Service Migration in Sales Integration of acquired company’s Products and Services (Merger and Acquisition).
Coordinated Change Management activities across other work streams: Product Technology Introduction, Marketing Strategy, Services, Sales Order Ability and Supply Chain, as well as Business Unit readiness.
Handled post-merger activities: resource estimation, budgeting, and quarterly of setting up milestones.
Designed and implemented process and workflow improvements to more effectively coordinate customer (end user and channels), sales, and contract data and data analysis to provide quality information across the acquisition integration lifecycle using SFDC.
Managed the coordination of the change management activities across different functional groups to incorporate acquired company customer purchase and service relationship data in Cisco ERP.
Tracked and communicated project performance, and weekly project status updates to the IMO.
Data Analysis of the acquired company data for creating plan for their migration.

Confidential, Santa Clara, CA

Program Manager/Business Analyst

Responsibilities:

Worked as a consultant for the automation of procedures and processes to increase productivity.
Led the implementation of Lancor’s internal information technology team with those of the external web developer and QA team,
Implemented project plans, processes, and procedures, including budget estimation and data analysis for process Improvement.
Experienced in using milestone tracking spreadsheets, which were used to set dates for stakeholder tasks.
Was responsible for developing/streamlining operational processes, which included development and maintenance of business applications, database systems, telecommunications, and data center operations, business continuity, strategic planning, technology roadmaps, and team management.

SFDC