Senior Analyst / Project Manager Resume Warren NJ - Hire IT People

SUMMARY

Management and Information Technology professional with excellent leadership attributes and creative problem solving skills.
Knowledgeable in Agile system development methodology, with hands on experience in Analysis and Project management of the system development life cycle and Billing Operations processes.
Have held key project/program management positions in support of strategic initiatives Confidential Fortune 500 companies.

PROFESSIONAL EXPERIENCE

Confidential, Warren NJ

Senior Analyst / Project Manager

Responsibilities:

Project Manage monthly Pre Bill Release planning initiatives to mitigate production release issues. Resulting in 30% reduced defects in production.
Identify and analyze root cause and work solutions and improvements for billing defects.
Manage Revenue Assurance user interface and new functionality deployment.
Identify root cause for message volume anomalies based upon trending reports.
Coordinate quality assurance activities with an offshore organization.
Interface between the Business users and Development team.
Agile methodology used in Development of Billing Software.

Confidential - Philadelphia PA

Mediation & Billing Operations Senior Manager

Responsibilities:

Developed mediation processes for circuit switch and VoIP usage.
Took back the mediation process and set up of the Billing Operations organization from an outsourced vendor that resulted in savings of $6M per year.
Developed operations guide and M&P’s.
Supported business requirements and implementation of VoIP market rollout for Confidential .
Deployment was on target and within budget.
Reported progress of activities to Upper Management.
Supported a development team located in Denver.
Provide career development and guidance for the team.

Confidential

Project Manager

Responsibilities:

Deployed new technology for outbound calling and process enhancements, resulting in a combined contribution of $24.5M.
Investigated an error fallout and root cause analysis with a recovery of $4.4M in increases revenue and a reduction of 7% in unbillables.
Developed process flows, Service Level Agreement, along with the evaluation and improvement of Operational metrics and scorecards for executive management review.
Managed the company wide repository for Competitive Local Exchange Carriers (CLECs) data supporting Billing, Access Management, Marketing and Sales which protected and enabled a revenue stream of $180M.
Supported ‘Billing’ system conformance to the Sarbanes-Oxley legal mandates by documenting controls and process improvements.