Global Program Manager Resume

SUMMARY

Seasoned and ambitious Order to Cash Expert with a proven record of achieving on time and within budget project management, combined with Process Improvement.
Practiced at clarifying business requirements, designing processes and improvements.
Keen ability to collaborate effectively across multiple functions and cultures; improve communication and strengthen performance against strategic business objectives.
Influential and enthusiastic, with extensive knowledge of process optimisation coupled with an unsurpassed worth ethic.

AREAS OF EXPERTISE:

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Global Program Manager

Responsibilities:

Drive process standardizations within the Order to cash stream
Manage global reporting of KPIs including alignment of definitions and supporting target setting
Implement Robotic Process Automation within Shared Service Centers for rule based processes
Global expert on SAP for Order to Cash
Process Expert for SAP deployments
Led the team responsible for business readiness tasks to ensure the regions and countries understood the changes necessary to move onto SAP SD
Primary lead between business needs and the IS department to ensure that both teams came to a mutually beneficial solution
Support convergence projects necessary to implement SAP SD
Relocated to Germany from the US to participate on a team which had a global focus

Revenue Manager

Confidential

Responsibilities:

Led a team of 28 direct reports responsible for Managed Credit and Collections, Query Management and Cash Applications
Drove Cash Management results through DSO and Delinquency, which resulted in the lowest DSO and delinquency in the Linde Group.
Presented results to the senior leadership team on performance KPIs monthly, DSO, Delinquency, Accounts Receivable by business unit and top delinquent accounts.

Assistant Revenue Manager

Confidential

Responsibilities:

Trained new staff to the SOP and standard processes, as well as developed training for continual improvement on customer service.
Developed KPIs for the team and assisted the Revenue Manager in reviewing these goals.
Had responsibility for hiring the team and terminations as well