SUMMARY

• 12.2 years of industry experience in successfully Leading and Managing IT Quality Assurance, Quality Control efforts for large Projects and Product releases for Investment Banking, Federal Financial, Credit Risk Systems, Derivatives, Equities/Trading and Telecom industries.
• Proactive and Creative QA Manager with expertise in all aspects of Quality Delivery (QA roadmap, Estimation, Resourcing, Task Management, Scheduling, Risk Management, Test Execution, Defect Management, Test Progress metrics), Managing effective stakeholder relationships, using current Testing Tools, adhering to ASQ Processes and meeting Quality goals within time and budget.
• Expert in developing Test Strategy, Test Planning, providing Test Estimation, Test Script Development, Test Execution, Defect Reporting, Test Metrics, QA reviews, Test Tool Selection, Test Environment, Test Data preparation efforts, Automated Testing using Coded UI with C#, QA Wizard Pro and Load Runner for Cloud and on premise applications.
• Successfully revamped several QA processes and policies to ensure delivery exceeds quality expectations for Finance, Telecom, HR (PeopleSoft, HRMS), Legal, COTS, Security and Audit compliance applications.
• Deep Business Knowledge of Financial Applications and expertise in applying QA Best Practices in Waterfall, RUP (Rational Unified Process), Agile (Scrum/Kanban) methodologies and Test - Driven Development (TDD), BDD to ensure Quality Standards are met with high quality defect free delivery.
• Strong knowledge of SAFe, Supplier Chain Management, ISO: 9001 Standards, Medical Device Directive, SPC, Kaizen, LEAN Principles and CMMI levels.
• Thorough technical, analytical and operational knowledge of QA area of accountability with leadership and supervision of design, development and implementation of Test Strategies to effectively and efficiently manage Business and Technical Risks.
• Identifying software and system risks associated with business processes and IT architecture; leveraging knowledge to guide QA process in selecting optimal Risk Mitigation Techniques.
• Monitoring QA tasks completion within time, cost constraints and ensure technical, functional objectives are met.
• Interfacing with Senior Management to report on Project and Program milestones and current needs; identifying and evaluating milestones, Project Plans, Deadlines and Team Progress; identify and escalate Risks.
• Implementing Quality Assurance Program improvements with ingenuity and creativity in operational systems and setup measurable Quality Indicators; and publish Quality Trend and KPI report to Senior Management.
• Participated in Change Management Process.
• Manage team knowledge development and training to ensure expertise for key application testing, System deployment and cross training of QA team members.

TECHNICAL SKILLS

Testing Tools: HP Quality Center/ALM, QTP 11, QA Wizard Pro, Microsoft Test Manager, VS Coded UI, Win Runner, Test Director, Load Runner, Selenium (IDE, GRID, RC and Webdriver), Test Complete, SOAP UI, Rational Robot, Rational Test Manager, SilkTest and SQA

Test Scripts: TSL, SQA BASIC, 4TL, JavaScript, VB Script

Languages: VB.net, C#, C, C++, Java, UML, PL/SQL, UNIX and Shell Script

Web Technologies: XML, XSL, Web Services, JSP, EJB, Servlets, Applet, JavaScript, VBScript

Database: DB2, Sybase, Oracle, Microsoft SQL Server, DB Tools - SQL Developer, TOAD

Defect Management: Microsoft TFS, HP Quality Center/ALM, JIRA, Clear Quest and Bugzilla

Enterprise Applications: SAS, Oracle, PeopleSoft, HRMS, Data Stage

Miscellaneous: Lotus Notes, DOORS, Clear Case and SharePoint

PROFESSIONAL EXPERIENCE

Confidential, VA

QA Manager

Environment: PL/SQL, CALT, Unix, JIRA, MIDAS and SQL Developer.

Responsibilities:

• Participated in brainstorming sessions and provided crucial feedback for MSI Project.
• Reviewed existing QA Processes, introduced Change Management process and suggested the Best Practices.
• Participated in Center for Consumer Information & Insurance Oversight (CCIIO) and Centers for Medicare & Medicaid Services (CMS) meetings.
• Planned Test Strategy for SADP execution, developed Test Plan, performed QA reviews and followed CMS Agile Scrum methodology.
• Led the Testing effort for SADP and managed the SADP execution.
• Participated in Data preparation efforts covering wide range of test scenarios including the Key Performance Indicators (KPIs).
• Ensured Data Quality of SADP effectuations which led to FFM accurately capturing enrollment in stand-alone Dental plans.
• Improved the accuracy of Enrollment data records.
• Successfully delivered SADP results to CMS with accuracy & high Quality.
• Led and managed implementation of ‘maintenance 834’ enhancements for SADP successfully.

Confidential

QA Manager

Environment: Microsoft SQL Server, Visual Studio 2013, VS Coded UI, C#, AWS, DevOps, JAVA, WebLogic, apache ANT, log4J, Junit, REST Web services, Blackbone JS, JQuery, Java Script, JDBC, JSON, T-SQL, PL/SQL, UML, Protocol HTTP, Microsoft Test Manager and TFS.

Responsibilities:

• Led System Testing and IT testing efforts for SBC 1.0 and implemented QA Best Practices.
• Got recognized by Confidential PMO team and got selected as a key member of Testing COE group for all testing projects in Confidential .
• Mentored Testers, QA Leads and Test Leads on Automation Best Practices and trained them on hand coding of Coded UI for automation.
• Reviewed Requirements, Specification document, Use Cases and provided over 7+ Req. gaps that resolved process issues and in fending Change Requests and Defects.
• Followed Confidential Agile (Scrum/Kanban) with test-driven development, V- Model and RUP methodologies.
• Collaborated with Scrum ceremonies and project triage meetings, and provided direct QA feedback.
• Participated in Brainstorming Sessions, provided crucial feedback to finalize SBC 1.0 Release Requirements, UI Design and usability improvements resulting in better user experience.
• Defined System Testing Scope, Planned Test Strategy and executed System Test Plan effectively.
• Performed QA Reviews of Test Suite for TSP ROE, FI ROE, Part 363 (FI and BHC) transactions and conducted Defect and Testing Status meetings.
• Ensured 100% Test Coverage, Traceability, transformed Testing Framework to Improve, identify and close Requirement gaps.
• Implemented continuous integration model in automation efforts, structured Testing Methodology that helped in easier Status Reporting and improved Testing Quality.
• Took initiative to setup Defect Status Progress Report and ensured to communicate QA Status with trending Metrics that resolved process issues and mitigate risks in early stages.
• Mentored QA team on Microsoft Test Manager (MTM) features utilization to develop System Functionality Test Cases with Parameterization and led effective Exploratory Testing and generated Test Execution Result charts.
• Identified high Defect Density areas and led rigorous Regression Testing of Part 363 transactions on both IE11 and Mozilla browsers. Reduced the Risk of Defect slippage by approximately 60%.
• Led backened testing which involved complex SQL queries for data validation and led End-to-End Integration Testing of Part 363 transaction.
• Led and Managed Smoke Testing, Role - Based Testing (both for Internal user & External user), UI, Black Box testing, Positive and Negative Testing of SBC application for Part 363. Reported Weekly Dashboards, Test Metrics and status to Project Stakeholders.
• Stabilized SBC application Functionality for Part 363 (both FI and BHC transaction flows) and monitored defect status progress.
• Took initiative to automate FI transaction flow that saved ‘Smoke Testing’/BVT (Build, Verification and Test) efforts. Automated full FI Transaction and BHC flows with Visual Studio Coded UI (with C#) to achieve 65% Testing Execution efficiency gain. Identified potential 508 defects ahead and worked with Development Manager to resolve the issues.
• Resolved Team Web Access issues, and effectively used new features of Team Web Access for SBC project.
• Participated in Confidential ALM meetings, Project milestone reviews and worked with respective Confidential PMO teams to make sure Testing Documentation quality meets the milestones review expectations.
• Delivered SBC 1.0 Project functionality with high Quality to UAT team and UAT support.

Confidential, VA

QA Manager

Environment: Microsoft SQL Server, T-SQL, C#, JIRA, VB.net, DevOps, UNIX, VMware, AWS, KVM, Protocol HTTP, SOAP, REST, WSDL, QA Wizard Pro, Microsoft Test Manager (MTM), TFS 2012, WPF and Silverlight.

Responsibilities:

• Collaborated with RF Engineers, Product Owners for Requirement clarifications and planned Enhancements.
• Revamped QA Processes and implemented QA best practices.
• Managed Testing Risks and defined Defect management process for RAN department.
• Developed Test Strategy and Test Plan for each Sprint across multiple projects.
• Performed QA reviews.
• Participated in Design and Code Reviews.
• Led Requirement Traceability matrix (RTM) process, Data preparation effort covering wide range of test scenarios especially covering the Key Performance Indicators (KPIs).
• Successfully implemented version control to maintain quality of Testing Deliverables.
• Built QA team, mentoring, hiring, managed resources, resource plan/availability and testing estimates.
• Identified the Risks, escalated the Risks as needed and developed a mitigation plan for Risk Management.
• Mentored offshore QA team on standard QA process, Best practices and QA methodologies.
• Conducted yearly performance reviews of the QA team.
• Assisted Sr. Director in preparation of Proposals and RFP responses.
• Trained Jr. Testers on Manual and Automation Testing. Defined Test Objectives and QA Test Strategy for Product releases.
• Reported weekly status to Executives and Senior Management on overall QC Testing Milestones and Deliverables.

Confidential

Responsibilities:

• Collaborated with engineering leads during ADM (Automatic Discrepancy Management) Requirements brainstorming sessions, analyzed gaps in ADM, missing Requirements and ensured Requirements are testable.
• Developed Test Strategy, Test Plan, Critical scenario checklist, Test Suite for Progression, Regression, UAT testing of Confidential releases and Test Data preparation effort covering end-to-end test scenarios.
• Designed Regression Testing Automation Framework for Vendor-Technologies (Ericsson 3G, Nokia 3G, and Huawei 3G) in ‘QA Wizard Pro’ that significantly reduced testing time and effort.

Confidential, Herndon VA

QA Lead/Test Lead

Environment: Toad, FTP, SOAP UI, SQL Plus, XML Spy, TCP/IP, HTTP, DOORS, QTP, Clear Case, Clear Quest and HP Quality Center.

Responsibilities:

• Teamed with Business leads to identify requirement gaps and ensured requirements are testable.
• Led and directed Requirements Review with business users, Inspections and walkthroughs for QA group.
• Reviewed existing QA Processes, provided feedback on findings, identified gaps and suggested the Best practices.
• Defined Testing Scope, Created Test Strategy and Test Plan for the ‘SVT’ and ‘Mortgage Calculator’ applications and conducted Test Suite reviews.
• Developed Test Data in XML, supported Test Environment setup efforts and conducted Smoke Testing, Functionality, Regression Testing, Black box testing.
• Performed Backend Testing, Web Services Testing and GUI testing of the ‘SVT’ and ‘Mortgage Calculator’ applications and managed defects and prepared overall Test Results report. Reported Weekly Testing Status to Key Stakeholders.
• Successfully delivered the projects with high Quality, on time and within budget.