Training director Resume

SUMMARY

Training specialist with 11 years of experience in a corporate environment; 7 years mortgage/banking experience; 4 year focus specializing in training and development; expertise ranges across people management, customer experience, financials and banking, regulatory operations, project management, policy and procedures, information security, adult learning theories, communication and presentation.

TECHNICAL SKILLS

Training and facilitation

Created and executed multi - phase training programs and single edition training sessions. Crafted education strategies and training plans for high volume business, utilizing current adult education theories and multi-faceted training approach
Conducted multiple leadership/team building sessions ranging from individual contributor to executive level management

Banking and Mortgage

Teller manager, supervising 3-5 colleagues; hiring and training new colleagues in a high traffic, referral focused branch; cash handling up to $250,000, branch operations leader
Banker/CSR: mortgage referral, home equity application and closings, account openings, account maintenance, credit card applications, wealth management referrals, sales tracking and sales goal oriented.
Over 7 years of mortgage experience, ranging from: call center, loss mitigation, foreclosure, loan processing (loss mitigation), training, credit bureau reporting and investor guidelines
Familiar with TRID, Metro 2 guidelines, Dodd-Frank; well versed in CFPB servicing requirements and experience with investor regulations (Fannie Mae, Freddie Mac and FHA)

Project Management

Managed all Learning and Development for 6 regulatory projects, impacting 1500 employees; provided scope, training analysis, training plans, tracked risks, coordinated efforts across business lines, worked integrally with subject matter experts, created materials and facilitated trainings
Developed new processes to solve current issues, problem solved through initial Phase I roll-outs and seamlessly incorporated various aspects of Education and Training into established project scopes and timelines
Competent Leader Certification from Toastmasters International

PROFESSIONAL EXPERIENCE

Training director, Confidential

Provided new hire training, orientation, safety training and cross training to all new and existing team members in a high volume, high sales focused environment. Coordinated and executed long range training plan, matched with monthly leadership and store focuses
Part time assistant store manager; responsible for running shifts smoothly while maintaining speed of service levels, labor initiatives and upholding all safety and handling procedures.

Instructional Designer, Confidential

Created and constructed presentations, facilitator guides, job aids and learning activities for various projects, topics to date include: Entrepreneurship, Entrepreneur Capital Building and Interviewing. Materials been utilized for community classes, adult education and university communication

Training Specialist, Confidential

Primary on-site trainer for 500+ employees, 1 of 2 training coordinators supporting 2500 employees located across 11 states, branching across various business lines
Managed all training project management for over 7 high-focus, regulatory based projects; trained over 3,700 employees, gauged information transfer, determined proficiency, created effective evaluations and feedback to the project lines

Relationship Manager I & II, Confidential

Managed a portfolio of over 300 customers; responsible for prioritizing daily and weekly work flow to meet business deadlines and to maintain compliance, while delivering an exceptional customer experience and preventing foreclosure
Front-end processing for all customer intake: pulling titles, requesting tax returns, investigating liens, collecting all personal financial documents, credit bureau reports all within a timely matter, adhering to all guidelines
Responsible for orientation of new colleagues, creating job aids for new and existing processes, creating supporting materials for new process changes and implementations

Consumer Counselor II & III, Confidential

Manager-selected group of 4 colleagues, functioning autonomously; focused directly on high risk 2nd mortgages in large foreclosure areas; encouraged to use non-traditional methods to prevent charge off and foreclosure
Front-end processing for all customer intake: pulling titles, requesting tax returns, investigating liens, collecting all personal financial documents, credit bureau reports all within a timely matter, adhering to all guidelines
Team and process built from the ground up; emphasis on innovation, flexibility, documentation of procedures, consistency and creativity with strategy

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