IT Business Consultant/Project Manager Resume

SUMMARY:

Mid - Level Project Management Professional, exhibiting over 7 years’ experience effectively leading projects for Corporate, as well as Enterprise level stakeholders, not to mention over 16 years’ experience in the Information Technology arena.
Able to consistently lead successful projects from initiation through closing phases, on budget, according to scope as well as, maintaining quality
Recognized by Stakeholders for superior leadership as well as excellent technical acumen
Demonstrated strong, articulate written and verbal interpersonal skills, with the ability to communicate with diverse audiences and quickly establish and maintain rapport.

SKILLS MOST RECENTLY USED:

PROFESSIONAL EXPERIENCE:

IT Business Consultant/Project Manager

Confidential

Responsibilities:

Currently working with a local inventor to manage supply chain vendors for cost effective materials
Managed a construction/renovation project, saving over $5k from overall budget, hitting target goal of completion, and gaining stakeholder satisfaction
Managed a cross-functional team for a website deployment project, resulting in completion date prior to projected deadline date, as well as a 15% reduction in total completion cost
Managed a network reengineering project, saving stakeholders several thousand dollars, managed vendor support, as well as resources

Confidential, Philadelphia, PA

IT Project Manager

Responsibilities:

Responsible for the project management of a multi-million dollar software compliance migration project, including the management of over 40 cross-functional contracted resources.
Was heavily involved in the triage of production and UAT support issues, conferring with developers and engineers to remediate code and software bugs, and delegation of roles to team based on capacity.
Produced improved remediation plan of action, resulting a 30% increase in conversions, saving over $300,000
Negotiated positive outcomes with internal and external Stakeholders consistently
Formulated weekly KPI metrics for PMO
Introduced Agile Methodologies for continuous improvement

Confidential, Newtown Square, PA

Process Improvement Analyst

Responsibilities:

Responsible for the initiation and implementation of continuous improvement strategies within the IT department by way of Lean Six-Sigma methodologies.
Achieved overall 60% increase in IT efficiency, as well as created several initiates for IT integration within other departments

Confidential, Philadelphia, PA

Site Manager

Responsibilities:

Responsible for cohesively operating the Technology department according to ITIL best practices.
Effectively managed a team of 5, delegating daily BAU activities, responding to Confidential escalations, facilitating meetings, as well as building rapport with external vendors.
Developed procedures and ran cost analysis to cut technical spending by %15
Consistently achieved 100% deadline goals for new employee machine rollout and deployments
Improved customer satisfaction and ticket completion by 20% by building and cultivating relationships with end users across the board, as well as vendors, and support personnel

Confidential

Technical Account Manager/Junior Systems Administrator

Responsibilities:

Responsible for the management and administration of Active Directory domain accounts according to GxP, government and legal compliance regulations.
Created a new process reducing the account termination process by 30% for Confidential, increasing productivity and nearly doubling ticket closure

Confidential, Philadelphia, PA

Technical Support Analyst

Responsibilities:

Remediation and administration of production level mobile device Issues.
Consistently highly ranked for customer satisfaction and accurate ticket completion for the team

Confidential, Philadelphia, PA

Systems Analyst

Responsibilities:

Responsible for conducting research on reported production system failures, as well as collaborating with Confidential to develop solutions for resolution.
Advocates software and system upgrades for improved performance and functionality.
Coordinates problem solving strategies with SME’s to ensure that the business standards and requirements are fulfilled.
Consistently ranked as a top performer for customer satisfaction and highest number of tickets completed
Regularly received accolades from Confidential ’s for surpassing expectations on work performed