SUMMARY:

• Proven record of leading multiple teams and delivering high quality projects on - time and on-budget
• Results driven leader with strong technical background and extensive supervisory and project management experience.
• Demonstrated ability to analyze and improve existing processes that creates productive and successful work environments.
• Skilled at managing relationships with business partners, clients, and team members utilizing strong written and verbal communication skills.
• Professional s include PMP, PMI-ACP, CSM, and ITIL Foundation V3.

CORE COMPETENCIES INCLUDE:

• Project Management
• Risk Management
• Change Management
• Vendor Management
• Staff Development
• Quality Assurance Practices

PROFESSIONAL EXPERIENCE:

Confidential, Allentown, PA

IT Project Manager

Responsibilities:

• Created department project initiation awareness that enabled teams to formally assign group resources by introducing formal project resource request process.
• Developed work backlog documenting and tasking process that enabled consistent method for creating initial project plan or product backlog.
• Implemented formal project change process that documented changes in scope, resulting in consistent format for project governance review and improved project metric reporting.
• Managed Cybersecurity Risk Information Sharing Program (CRISP) project, allowing Confidential to monitor and share threat information in real time.
• Provided Electronic Access Control or Monitoring System (EACMS) program management, which included projects for establishing new instance of Active Directory and Symantec Endpoint Protection (SEP); setting up new identity management system; installing TACACS system for network device authentication; and establishing new Authority, leading company to achieve Confidential CIP v5 compliance.
• Delivered Protective Ports Implementation project, protecting against unnecessary physical input/output ports used for network connectivity, console command, or removable media.
• Implemented Cherwell based project portfolio management solution, extending functionality of platform without incurring additional licensing costs.
• Developed overall strategy and framework for moving company’s existing portfolio of applications into the cloud, allowing company to execute vision of modern IT department.

IT Manager

Confidential

Responsibilities:

• Directed IT project managers and provided department metric reporting, analysis of existing processes, and development of new standards and procedures.
• Led portfolio management tool replacement project that replaced custom in-house tool with ServiceNow based solution, optimizing project workflow process and improving metrics through better d Confidential validation practices.
• Transformed existing standards and procedures-based Project Management Office (PMO) into working PMO, expanding function of group to include resource planning, consulting, and .
• Initiated project readiness assessment process, resulting in identification and timely resolution of significant problems very early in initiating project phase.
• Consolidated multiple sources of project management information into SharePoint site, providing single location for project management resources and eliminating sources of redundant information.
• Initiated multiple collaborations with Confidential ’s Kentucky subsidiary regarding both Testing and Agile practices, improving level of consistency and maturity of processes at both locations while reducing costs.
• Reduced license costs and eliminated redundant tools by utilizing product rationalization process for variety of application lifecycle management tools.
• Transformed existing communications team into team focused on Organizational Change Management (OCM), enabling team to concentrate efforts on higher value OCM consulting activities for projects.

IT Manager

Confidential

Responsibilities:

• Managed 2 application development teams. Developed and trained supervisors for each team and oversaw key projects critical to teams’ success and succession planning.
• Achieved immediate improvements in team’s project delivery, production support, and on-budget issues as result of assuming additional responsibility of managing a 2nd team which supported HR based applications.
• Formalized on-call procedures and schedules, resulting in improved on-call production support performance.
• Leveraged critical resources across Financial and HR development teams for key projects, maximizing resource efficiency and improving project delivery and post production support through cross- and knowledge sharing activities.
• Collaborated on management of Confidential ’s 1st joint project with Kentucky based subsidiary, resulting in successful implementation of Clarity FSR (now Confidential Cognos Disclosure Management) tool across both organizations.
• Achieved ISD Project Manager 2 given to small group of elite project managers with history of outstanding project management performance.
• Received recognition from Controller and CFO for successfully leading Financial Information Management Systems (FIMS) program, including implementing Hyperion Financial Manager project, allowing Confidential to consolidate GL information from PA, KY, and UK based general ledgers.

IT Supervisor

Confidential

Responsibilities:

• Introduced Agile / Scrum methodology, resulting in successful project delivery and higher levels of customer engagement for development of new in-house applications.
• Received recognition from director of IT Infrastructure for leading PeopleSoft 8.9 upgrade project, resulting in reduced cost, schedule and application downtime compared to previous upgrades.
• Led Account Analysis project which delivered in-house solution leveraging existing PeopleSoft environment, allowing more cost-effective and customized solution than existing commercial offerings.
• Analyzed existing controls and implemented new controls, resulting in success with subsequent SOX compliance audits.
• Delivered many projects that exceeded quality, cost, and schedule goals, establishing proven track record of success and outstanding reputation for project management and delivery.

IT Team Lead

Confidential

Responsibilities:

• Led technical team and provided project management for implementation of all corporate accounting applications projects.
• Architected solution that leveraged existing PeopleSoft environment, migrating Nuclear Fuel Amortization program from mainframe environment to UNIX based system, resulting in cost reduction to nearly half of original estimate while providing users with interface consistent with existing familiar tools.
• Managed technical lead and project management responsibilities for multiple server migration efforts in support of financial based applications, leading to successful project delivery and project plans that were leveraged for other company functional areas.
• Developed and executed disaster recovery plans for all financial applications, resulting in high emergency readiness posture.
• Evaluated and made key improvements to existing support procedures, enabling significantly faster resolutions for application failures.

Confidential, Allentown, PA

IT Manager

Responsibilities:

• Formed new application support team by replacing previously outsourced team with rotating shift of existing development staff, resulting in significantly more functional support team, while reducing costs by $170K annually for this function.
• Provided project management for development related activities for large-scale OASIS project, which was re-implementation of Oracle Application Suite (11i) and required resource loading for as many as 42 developers at 1 time, resulting in successful on-time and under budget delivery.
• Saved over $100K by carefully reviewing and negotiating license renewals for various third-party software purchases.
• Managed implementation of third-party job scheduler, Appworx, across Agere’s ERP based systems, resulting in more flexible job scheduling options, far better control of job dependencies, even across multiple platforms (Unix, Windows, etc.), better ability to resume processing after failures while providing overall dashboard that monitored status of multiple systems in single central location.

Lead Programmer / Analyst

Confidential

Responsibilities:

• Developed multiple interfaces between third party and custom applications, resulting in deep product integration and improved customer satisfaction.
• Provided production support for complex issues Confidential scope of our production support team, leading to increased customer satisfaction.
• Demonstrated strong team leadership abilities by working closely with systems analysts and project managers across multiple functional areas on resource loading and other project management issues, resulting in increased pattern of projects being completed on-time and under budget.
• Achieved lower overall team costs and increased Agere’s global customers’ satisfaction and round the clock support for development and production issues by facilitating company goal of creating global developer team and establishing additional offshore development team.