SUMMARY

• Senior IT professional with 16 years of experience across diverse organizations including 8 years of international exposure across various countries, seeking challenging senior managerial assignments with a reputed organization
• Well versed in Test Management, Test plan, Test strategy Project Management, test estimations,, test scenarios preparation, reviews and support management
• Efficient Team Leader & Player, combining communication, interpersonal & problem - solving skills with analytical, decision making and leadership capabilities to enhance organizational objectives
• In Process of PMP Certificate

PROFESSIONAL EXPERIENCE

Confidential

BSS Section Head

Responsibilities:

• To manage the Day to Day operational Activities to achieve a high level of satisfaction regarding the overall performance;
• To secure delivery compliance to both contractual and business case requirements, avoiding over or under delivery;
• To secure that external operational agreements (OLA) between any delivery organization and the site for any required activity are signed and correctly managed;
• To manage the contract of any dedicated 3PP involved in the managed services delivery solution, seeking to obtain the best cost-benefit relation;

Confidential

Testing Consultant

Responsibilities:

• Provide Test Strategy, Test Plan For STC Top Management
• Providing customer with Daily test Report that refer to the progress of Every Task until go live
• Managing Testing Activities, Implementation and 3rd Parties Owners through SIT, E2E, UAT
• Provide leadership testing team (Development, Testing) in conducting day to day test activities
• Coordination with Customer & Top Management for Business Requirements, Defects and Test Requirements, CRs Implementations and requirements gathering
• Lead integration team with other 3rd parties to meet product and system requirements within the budget, quality and timescales set for the project
• Participate in the architecture development to ensure the overall functionality can be achieved through the integration of the elements
• Work with other engineering stakeholders (TIBCO Side and other 3rd Parties) and discipline specialists (where necessary) to gain an understanding of the system, the level of integration needs and risks and develop integration strategies
• Maintain the relationship with customer and stakeholders
• Assure proper communication within the project team about the integration activities, plans and risks

Confidential

Test Manager /Delivery Manager

Responsibilities:

• Managing Monthly Release for RTA (Scope, Quality, Cost, Risk, Time, HR, Stack Holders and Procurements)
• Provide Test Strategy, Test Plan For E - Traffic Integration Project of RTA and with other integrated 3rd parties
• Providing customer with weekly test book that refer to the progress of Every release until go live
• Managing Testing Activities, Implementation and 3rd Parties Owners through SIT, E2E, UAT until Go Live
• Provide leadership testing team of 19 members (Development, Testing) in conducting day to day test activities
• Coordination with Customer & Vendors for Business Requirements, Defects and Test Requirements, CRs Implementations and requirements gathering
• Lead integration team with other 3rd parties to meet product and system requirements within the budget, quality and timescales set for the project
• Responsible for plan, integrate and track logical and progressive integration of the E Traffic System
• Manage system internal and external interfaces by developing the strategy, plans and procedures with the team to execute product requirements and mitigate risks.
• Participate in the architecture development to ensure the overall functionality can be achieved through the integration of the elements
• Work with other engineering stakeholders (TIBCO Side and other 3rd Parties) and discipline specialists (where necessary) to gain an understanding of the system, the level of integration needs and risks and develop integration strategies
• Maintain the relationship with customer and stakeholders
• Assure proper communication within the project team about the integration activities, plans and risks
• Responsible for live activities, supporting Customers after live (Pre and post live activities)

Confidential

BSS Test Manager

Responsibilities:

• Provide Test Strategy, Test Plan For Migration project from TABS to Confidential CBS & CRM 5.5
• Managing Testing Activities, Implementation and 3rd Parties Owners through SIT,E2E,UAT until Go Live
• Provide leadership to an outsource testing team (ITWORX) of 13 members in conducting day to day test activities
• Coordination with Customer & Vendors for Business Requirements, Defects and Test Requirements
• Lead integration team to meet product and system requirements within the budget, quality and timescales set for the project
• Responsible for plan, integrate and track logical and progressive integration of the BSS(OCS/CRM/BILLING) System
• Manage system internal and external interfaces by developing the strategy, plans and procedures with the team to execute product requirements and mitigate risks.
• Participate in the architecture development to ensure the overall functionality can be achieved through the integration of the elements
• Work with other engineering stakeholders and discipline specialists (where necessary) to gain an understanding of the system, the level of integration needs and risks and develop integration strategies
• Maintain the relationship with customer and stakeholders
• Assure proper communication within the project team about the integration activities, plans and risks

Confidential

BSS/OSS Test Manager

Responsibilities:

• Provide leadership to an outsource testing team of 15 members in conducting day to day test activities
• Define/ implement test strategies and test plans based on various projects, stages and requests from the Etisalat CIO
• Set up training plans for training the testing team on 27 third party applications to enhance output quality for the testing team in collaboration with application owners (27 applications)
• Collaborate with the QA Manager in enhancing the QA process of testing pertaining to changes for minimizing critical or major issues on production environment
• Participate in CCB meetings on changes related to go live, Commercial Products Technical Review meeting with Etisalat
• Plan major integration projects like Enterprise Architecture project (Replace TIBCO in ESB layer for 21st application), OCS 5.5 Upgrade, Exchange 2013, CRM Migration, DB POOL, Billing DB Migration and Billing Server Migration
• Involved in defining risks/ issues on high level design, building test lab environment consisting of 27 third parties and it’s replica from production environment for all applications of Etisalat DB
• Assist the testing team through SIT (System Integration Test) and collaborate with the project manager in resolving integration issues, validating SIT scenarios with applications owners
• Lead integration team (From Architected Prospective) to meet product and system requirements within the budget, quality and timescales set for the project
• Maintain the relationship with customer and stakeholders
• Assure proper communication within the project team about the integration activities, plans and risks
• Prepare governance document on using test lab environment and interact with customers on approving process related to using test lab environment
• Participate in weekly dashboard meeting with Etisalat CIO for discussing progress of ITO transformation projects
• Involved in managing new change requests to be delivered to production environment including monitoring/ controlling changes with minimal impact on production environment
• Identify and manage Non-Disclosure Agreements with Third Parties Manage 3rd Parties during integration activities

Software Test Analyst

Confidential

Responsibilities:

• Coordinated delivery of major deployment projects for mobile operators like Zain Bahrain and Etisalat Nigeria
• Interacted with clients for collating/ understanding business requirements for proposing best systems solutions and deliverables by defining technical, interfacing, operational requirements and constrains from business perspective
• Spearheaded team efforts in implementing plans, conducting UAT with customer and supporting customer until/ after go live with project
• Assisted clients in closing requirements and application gaps; updated information/ knowledge about system under implementation by conducting knowledge transfer sessions for customers
• Involved in preparing system testing plans and test cases; rendered post implementation functional support on specialties like CRM, Rating, Roaming, Billing
• Collaborated with users in documenting/ formulating business requirements for defining scope of CRs (Change Requests)
• Liaised with development team managers for minimizing impact on functional specifications or delivery date
• Optimized resource utilization by allocating tasks to team members for maintaining project SLA parameters
• Interacted with development team for following up on cases (opened, pending and under development) to update customers
• Rendered technical support during warranty period, prepared user manuals based on contract & company standards
• Participated in product/ company evaluation like CMMI and ISO. Maintained quality parameters related to software release for mobile operator sites
• Assisted the software development manager in preparing project schedules and estimates related to business change requests/ new projects
• Evaluated/ appraised team of 5+ members for technical development and appraisals
• Set up testing estimations, created WBS for testing activities including risk identification and mitigation plans
• Prepared, implemented and evaluated test cases. Conducted various testing phases (function, system, system integration, installation, regression and user acceptance test)
• Identified functional defects, updated defects on defect tracking tool and tracked defects till closure
• Conducted live acceptance testing on production environment
• Functioned as onsite project leader and updated project status to the management