SALESFORCE ADMINISTRATOR Resume Herndon, VA - Hire IT People

SUMMARY

I have been in customer service and hospitality at a management level since I started my career at 18 and I’m amazing at it.
I have been applauded throughout my vast experience for my ability to think quick on my feet while keeping customer satisfaction my top priority.
An extraordinary work ethic paired with rigorous experience would lend compliment to any industry.
Overall of my experiences, I have realized a trend of enjoying leading a great team through mentoring, education and setting the example.
I am continually learning and expanding my abilities with my latest endeavour being The Salesforce World
I realize my experience level does not meet your requirement, but I must tell you, my hunger to learn and ability to adapt would make me a fine fit in your company at any level.

PROFESSIONAL EXPERIENCE

SALESFORCE ADMINISTRATOR and SOCIAL MEDIA MANAGER

Confidential - Herndon, VA

Responsibilities:

Assisted a new business owner through education in building a social media base designed to drive sales and gather opportunities.
Built and maintained a base line and simple Salesforce Org aimed at growing positive customer relations through the use of the Service Cloud.
Kept close contact with owner to tailor a custom designed platform to streamline processes through the App Builder and Process Builder.
Continue to use close communication with business owner to grow and modify the org.
Experienced in Service Cloud, Einstein Analytics, Process Builder, App Builder, Salesforce Knowledge and much more.

BAR MANAGER

Confidential - Woodbridge, VA

Responsibilities:

Manage the day to day operations of a five-family member household.
Coordinate and manage a fluid schedule, keeping in mind time restrictions due to toddlers.
Keep and maintain up to date financial records with accuracy while remaining within the boundaries of a predetermined budget.
Design and execute menus based on the budget and individual dietary needs of multiple people while maintaining a healthy and easily accessible inventory.

BAR MANAGER

Confidential - Woodbridge, VA

Responsibilities:

Responsible for inventory management from ordering to bi-weekly inventory of all liquor, beer and wine.
Maintained an average 26% liquor cost during my time as a manager and answered to my regional manager bi-weekly for any losses or wins on the bar.
Through education and training, was able to bring the bar mix of the restaurant up .04% over last year’s numbers and this year’s goal.

OWNER/OPERATOR

Confidential - Falls Church, VA

Responsibilities:

Used social media expertise to drive sales up by 33%.
Commended for dedication to customer service with the unique ability to handle and find a solution for many instances including situations outside of my expertise.
Responsible for inventory management of federally regulated firearms as well as sensitive document record keeping.
Through quick action I had the opportunity to work with ATF and FBI to develop a point of sale "See Something, Say Something" program.

GENERAL MANAGER

Confidential - Bradford, PA

Responsibilities:

Work closely with staff by providing training, motivation, support, and supervision aimed at improving moral and increasing employee retention.
Provide excellent customer service with demonstrated ability to address customers' needs and resolve their problems in a polite, professional, and prompt manner.
Oversee the full range of front of the house operations including banquet management, scheduling personnel, purchasing and inventory management, financial activities, marketing and advertising, and quality control.