SUMMARY

• Experience Certified Scrum Master (CSM - Scrum Alliance) operating as a servant-leader to software development scrum team in Agile methodology and frameworks.
• 20+ years of experience determining and defining business requirements, functional designs, system specifications, process improvement, quality assurance, business integration, developing test scenarios and cases, risk management assessment and planning, partner testing and problem resolutions.
• Ability to establish effective and clear communication with team members, managers and internal/external stakeholders.
• Self-motivate and proven ability to learn new skills (business or technical) expeditiously.
• Ability to work independently and as part of a team, work in a fast paced environment, and manages workload prioritization to deliver high quality work products on time with minimal direction.
• Demonstrate collaboration skills with the ability to handle conflict and to work with a distributed team.
• Strong critical thinking skills with the ability to think strategically and act proactively for problem-solving approaches to most solutions.
• Adept at multi-tasking; excellent analytical skills and responds well to change.
• Experience in defined healthcare industry area (i.e. claims, membership, provider, billing, accounting, customer service, finance).

TECHNICAL SKILLS

• SQL query; DB2; QMF; M4IN
• Oracle; PeopleSoft; Message Broker Middleware; Rational tools ClearQuest
• ReqPro
• RTC-Rational Tool Concert; Microsoft Office SuiteExcel
• Project
• Word
• PowerPoint
• Access
• Visioc
• SharePoint
• COMPASSS; iOS Mobile Computing solutions
• Enterprise Architect; VersionOne; Microsoft Visual Studio System (VSTS)
• TFS; Daptiv Project Management Suite.

PROFESSIONAL EXPERIENCE

Confidential - Harrisburg, PA

Scrum Master/ Project Manager

Responsibilities:

• Lead IT team in conversion of paper-based field inspection to electronic mobile iOS technology platform and awarded 2018 PA Excellence in Technology Awards.
• Working knowledge of User Interface design, prototype and Service Oriented Architecture (SOA) technology.
• Experience in transforming team to Agile /Scrum from waterfall methodologies.
• Experience in leading self-organized teams and coaching adaptation of Scrum principles, practices, and theory.
• Facilitate daily scrum, sprint planning, sprint grooming, sprint demo, sprint review and retrospective meetings.
• Knowledge of successful Agile techniques such as User Stories, Continuous Integration, Continuous Testing, and Automated Testing.
• Knowledge of techniques in the Scrum framework of Burn down, Product Backlog Refinement, bug management, and release management.
• Ability to identify and remove impediments to success delivery through proactive management of external dependencies, team problem-solving, and the development of new solutions or approaches to ongoing challenges.
• Ability to construct scrum team project schedules, building and maintaining dashboards and reporting on sprint statistics, velocity, and user story status.
• Proven leadership experience in IT delivery, building and sustaining high performing teams.
• Technical experience in understand architecture design and handle technical dependencies.
• Plans, organizes, prioritize, and manage multiple work efforts across project teams.
• Prepares status reports for project team, program manager and appropriate stakeholders.
• Identifies and manages project risk and develops risk mitigation strategies, track to closure.
• Accountable for the approval and sign-off of the project plan with customer representatives, such as portfolio managers, and all affected project stakeholders.
• Manages project scope for the project and gains agreement and approvals of scope changes with customer representatives and affected stakeholders.
• Serves as the primary point of contact for all project related issues and resolution of issues.
• Responsible for overall coordination, status reporting and stability of project-oriented work efforts.
• Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
• Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.
• Possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.

Confidential - Mechanicsburg, PA

Responsibilities:

• Confidential Business Technology Analyst assisting PA Department of Human Services with migration from legacy, siloed mainframe technologies into an Open Systems Case Management System.
• Conduct requirements gathering sessions for custom development initiatives with the client.
• Conduct Facilitated Workshops for requirements analysis via JAD session and stakeholder interview.
• Experience developing Requirements Traceability Matrix, developing graphic representations of complex business processes.
• Guide development team during design, development, and unit testing phases of custom development.
• Support system integration testing and support business users through final system acceptance testing.
• Working knowledge of COMPASSS.

Confidential, Camp Hill, PA

Certified Scrum Master /Sr. IT System Analyst

Responsibilities:

• Accomplish leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management.
• Facilitate Scrum Ceremonies via Sprint Planning; Release Planning, Daily Stand-Ups, Product Demos and Sprint. Track and communicate team velocity and sprint/release progress.
• Collaborate with stakeholder/business users to gather business requirements in support of message broker software development in transforming source system data and deliver to web browser application.
• Coordinate/manage the lifecycle of code development release, from ideation to sprints to deployment.
• Skill at breaking larger user stories/epic into actionable units of work.
• Collaborate with project managers to identify cross-team dependencies and manage inter-team tasks.
• Working knowledge of Message Broker/Web Service technologies.
• Collaborate with technical leads, architects and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, ensure system is implemented as designed and in adherence to the implementation guidelines.
• Assist developers, analysts, and designers in conceptualizing and validating solutions that meet business requirements. Perform system/integration testing in support of test cases execution.
• Work with Enterprise teams to ensure changes are properly documented, communicated, audited, and deployed in compliance with established procedures.
• Skill at creating and evaluating business process and data models and interpret system documentation.
• Competent with project resource estimates and experience in working with Onshore-Offshore model.
• Successfully implemented corporate initiatives such as IVR, Member Health Statement, Cost Calculator, Cotiviti, Provider Navinet, Find a Doctor, Sales Force and more.

Sr. Technical Business Analyst

Confidential

Responsibilities:

• Collaborate with business area and conduct stakeholder interviews to analyze needs and determine business requirements.
• Create detailed test plans, execute tests and validate data results with queries or reports.
• Create test scripts/test cases, and perform system/Unit/integration testing on various projects.
• Provide production support via defect fixes, CRs or other related issue management.
• Experience in developing SQL queries and using different Joins on multiple tables to perform unit/ UAT testing.
• Manage multiple projects simultaneously while maintaining balance to achieve results and meet milestone dates.
• Successfully implemented corporate initiatives such as Gainshare/Care Coordination, ACA/HCR, CB Medicare HMO, Multiple Corp Entities, and Sr. Market Novation, IBC.
• Conduct impact analysis, interpret system documentation, data/business process modeling, and dataflow/context diagramming in support of United Concordia Dental System.
• Experience in Project Lifecycle methodology (RUP) of system enhancements for gathering requirements, develop functional specifications, test scenarios and cases, execute system/integration/interface testing, document test results and conduct post implementation review.
• Function as project lead and provide expert guidance, coaching, consulting and mentor team members.
• Support operational business areas and conduct application troubleshooting of issue management.
• Experience in UCD Dental applications relating to Claims Processing, RENO, EOB, ALG, Cost Summary, Credit & Collection, Financial & Inventory Reporting, HIPAA transactions, Electronic Mail Notifications, Federal Tricare/Department of Defense and Web-Based applications.
• Prepare training material and conduct presentations for clients and internal staff.
• Experience in utilizing RADAR, QMF and SQL query tools.