Project Manager Resume

OBJECTIVE:

I’m looking for an opportunity to bring all of my project management, operations, networking, process and sales support skills together in a fast-paced, exciting organization.

SPECIALITIES:

Project Management
Sales Support
Operations
Business Analyst
Requirements Management

EXPERIENCE:

Confidential, July 2008 – August 2008

Project Manager for Confidential

Managed daily convention operations including staffing, customer and facility needs
Escalated customer issues involving either order status or repair

Confidential, September 1995 - March 2008

Senior Project Analyst/IT Portfolio Manager eBusiness - January 2008 - March 2008

Worked directly with IT to negotiate business deliverables for the upcoming releases
Acted as a liaison between the business and IT to communicate/clarify requirements
Project managed IT Portfolio requirements in conjunction with scheduled releases for Qwest.com site

Broadband Product Manager - December 2005 - January 2008

Launched quarterly promotions throughout the entire SDLC, including post launch quality assurance regarding billing issues.
Acted as a liaison to translate functional business requirements into IT requirements
Reviewed and adjusted IT Solutions documents to maintain integrity of business requirements
Managed a $2M annual budget for quarterly promotions
Managed a $3M web tool project
Managed a $7M bulk billing project
Led weekly cross-functional teams (including but not limited to Pricing, Marketing, Legal, Training, Process, Community Development Group) to develop and implement promotions, and identified potential risks.
Developed and project managed special offers for retention and loyalty channels resulting in a 20% decrease in cancellations and disconnects
Developed and project managed retention and loyalty promotions resulting in a 24% decrease in churn in the Spanish speaking sales/care channel
Project managed Billing error resolution projects representing DSL product to other cross-functional core teams, reduced billing errors by 25%, recovering over 1 million dollars in revenue
Designed and developed IVR path for existing customers renewing their contracts
Developed requirements for ad hoc reports using Cognos
Analyzed marketing data for improvements and additional requirement development

Senior Process Analyst, Confidential- August 2001 - December 2005

Attained skills in MS Office including Word, Excel, PPT, Visio , Project and Access
Created and documented requirements using Caliber for requirement and change control management
Developed requirements for several projects utilizing the methodology of comparisons of “as is” process flows to “to be” process flows
Worked with cross-functional teams to analyze, develop, train and implement process improvements, resulting in a 95% reduction in questions by the sales teams.
Identified gaps and issues that were product and ordering specific, then created processes to correct
Developed requirements for projects on core teams
Worked extensively within the Legacy systems
Project/Process managed migrating 75,000 business customers during the Qwest Wireless migration to the Sprint network
Document current processes, identify gaps, issues, requirements and create the ’to be’ processes for several products including Centrex 21, PRS, ISDN, DSS, Wireless and Long Distance
General process improvement from presales, sales, provisioning, network, installation, billing and repair processes to improve customer experience.

Confidential/Senior Marketing Professional - June 2000 - August 2005

Project/Process managed vendor management relationships – worked with vendor on ordering issues, held daily calls, reduced to weekly, then bi-weekly, and eventually to an as needed basis as the learning curve diminished
Developed Sales and customer interfacing website to satisfy customer and sales order status needs

Confidential/Sales Analysis Consultant - September 1999 - June 2000

Compensation analysis and dispute resolution of partner compensation

Confidential/Customer Care Specialist - June 1997 - September 1999

Extensive customer interaction involving sales, change orders and disconnects both on the phone and in person
Cross-functional coordination with Marketing to support special events.
Training and coaching of peers and subordinates
Experience in working with both internal and external partners/customers
Fraud analysis in Wireless sales

Confidential (Procurement) - September 1995 - June 1997

Basic, general clerical

EDUCATION:

Graduate Studies, Masters of Technology Management
Bachelor of Science, BA,
Banking Operations Diploma

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship