SUMMARY

• 17+ years’ experience with increasing responsibility in Project Management, Program Management, PMO Management, Software Application Development & Architecture, custom hardware, strong technical competency and excellent client facing.
• IS/IT 17+ years, Government 7+ years, Healthcare 10+ years, Military 7+ years of Project Management/cross - functional teams.
• 10+ years of custom software coding experience including interfacing and/or controlling standalone hardware & apps.
• Outstanding communication and presentation skills, written and verbal. Adept at communicating complex, technical concepts to specialists, but use concise plain English to succinctly explain functionality to all levels of an organization.
• Successful in preventing scope creep in implementations and software development projects.
• Proactively assess/manage threats/opportunities throughout all stages of projects via contingency planning.
• Risk Management: When it is appropriate to escalate an issue, I will present it with a clear description AND an explanation of suggested corrective actions.
• Scope, Time, Cost, QC, HR, Communications, Risk, Procurement, PMBOK, SDLC, Waterfall, Agile, Scrum, Kanban, SOW, WBS.
• MS Project, Word, Excel, PowerPoint, Visio, Outlook, Access, Skype, MS Teams, Adobe Acrobat, SQL/ODBC, Photoshop, COTS.
• HTML5, XML, .net, C#, dynamic web pages, telecommuting, telecommute, DB2 via IBM Data Server Driver for ODBC, and APIs.

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

IT Project Manager

Responsibilities:

• A technology services firm proving intelligent communications and financial services payment solutions to 2,000+ leading accounts receivables management, credit grantors, healthcare providers, and healthcare technology firms in north America
• Mass print and mail services - 2,500,000 mail pieces per day
• Project management responsibilities include, but not limited to:
• Decommissioned firm’s legacy national data center in MI to create AZ state-of-the-art data center with minimal disruption
• Designed and developed system to convert 30,000 form-letters used in MI system to new system for AZ and PA
• Moved print production & insertion machines equipment from MI headquarters to AZ & PA with minimal disruption
• Decommissioned firm’s MI headquarters & moved personnel to Livonia & Ann Arbor MI, & production staff to AZ or laid-off
• Compliance: corrected medical records data exposed in envelope windows - HIPAA violations on 6,000+ templates ($100 to $50,000 each). Original project timeline was 2 years; my alternative project solution timeline was 2 weeks
• Managed all five projects above concurrently, as well as the weekly Senior Management Update meeting with the COO, CIO, CHRO, VP Professional Services, VP Production, VP Client Services, and VP Inventory Management

Confidential, AZ

Senior Project Manager/Program Manager/PMO Director

Responsibilities:

• Partner in Technical IT Project Management consulting company specializing in custom software application development
• Provide strong leadership managing day-to-day simultaneous, large-scale, technical projects, Agile Scrum, Kanban & SDLC
• Client engagement ensuring client satisfaction through professional project development, scope, time management, financial processes, QA, HR, communications, risk identification, assessment, and mitigation, procurement implementation
• Implemented organizational process assets acquired over the years facilitating software development & installation

Confidential

Senior Project Manager

Responsibilities:

• Developed and crewed Predator/Reaper Airborne Drone Emulator Aircraft and systems using Agile Scrum & Kanban
• Custom air and ground based data/video/audio dissemination systems design, implementation, installation and testing
• 2-way radio communication technical systems, airborne and ground-based microwave systems
• Provide expertise as required to troubleshoot and resolve systems issues
• New system consultation acquisition, design, hardware/software selection, installation, implementation and testing
• Establish plans, policies, and procedures necessary to ensure proficient system operation and training
• Conduct training for new personnel and recurrent training
• UAV Predator/Reaper Close Air Support Tactics Instructor for US and Coalition Armed Forces

Confidential

Senior Project Manager

Responsibilities:

• Plan, design and implementation of project eliminating health records off-site storage, increasing patient data retrieval speed while meeting HIPAA compliance via turnkey document archiving system
• Easily and cost-effectively, indexes and digitally stores paper records into searchable electronic documents
• Software totally automates scanner functions and automatically determines document storage/retrieval locations
• Ensures portability to all Electronic Medical Records (EMR) products developed or future using the PDF standard
• FEMA was unaware of the Drone Emulator Aircraft (described above), and their skill at search and reconnaissance
• I identified areas of expertise required and assembled the country’s preeminent experts, utilizing resources throughout the United States into 3 cross-functional teams
• Communications team of 14, Aviation team of 19, and Ground Operations team of 18
• Conducted multiple, highly technical webinar workshops including sophisticated diagrams and explanations
• Contract successfully concluded on-time and under budget
• Created official FEMA documents identifying the capabilities of 750 additional aircraft and 60,000 additional search and rescue personnel resources now made available to FEMA Incident Commanders nationwide

Confidential

ETL SaaS Project Senior Project Manager/Software Implementation Project Manager

Responsibilities:

• Streamline data updates through ETL (Extract, Transform and Load) automation technology via SaaS (Software As A Service) using Agile Scrum, web pages, FTP site files, and/or HTML, XML, tables, text, etc. into our, proprietary, high performance DB
• Confidential, SaaS & hardware (VMI - Vendor Managed Inventory ) provides powerful, automatic, data updates through automated data retrieval from data feeds, to-and-from websites and databases at very high data rates
• A question you may have: Why SaaS AND hardware? Ask me, and I will explain
• User defined if-then-else logic may be incorporated in database records to check input validity and/or adjust graphical output “look and feel” and/or trigger user defined events
• Confidential delivers increased data throughput, greatly reduces human errors, and staffing
• Any information in the Confidential database may be automatically formatted into web pages, including navigation pages, based on client-designed templates, and automatically uploaded to the website as new data arrives
• Web-based input forms are also similarly generated
• Information received via the web-based forms is immediately available for output and/or display, including output to SQL and/or ODBC-compliant databases
• Automatically produces web pages and greatly reduces human errors, and staffing
• Implemented organizational process assets acquired over the years to facilitate installation and training
• Identify client key stakeholders and conduct interviews to define how system is to be customized to meet client’s requirements
• This is done through rolling wave planning enabling one team to execute work packages on a previous subsystem, while another team develops the next set of work packages based on ongoing client reviews and interviews
• Global delivery model using onsite and offshore resources in Germany, Israel, Japan, South Korea, and the UK
• Manage teamwork collaboration: effective resource allocation, deliverables meeting business requirements, and KPI