Quality Assurance (QA) Manager Resume

SUMMARY

Quality driven software development professional with proven success supporting enterprise - scale project life cycles and managing concurrent project portfolios for internal and client-facing initiatives.
Superior instructional design, training, coaching and communication skills.
Successful leader experienced in Waterfall, Scrum, SAFe and Kanban environments.
Presents information in formats best suited to audiences including executives, technical teams and clients.

TECHNICAL SKILLS

Winows, OSX, iOS, Android, Unix, Python, SQL, Facets
JIRA, HP Quality Center, Team Foundation Server, TestRail, Selenium, Paw, HP Quality Center

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance (QA) Manager / Senior Test Engineer

Responsibilities:

Engaged to build a QA group from scratch, including templates for work product, tool selection, process definition, and quality / bug reporting.
Recruited, hired, trained, and mentored high-caliber team of white, grey, and black box testers leading testing for RESTful SaaS platform.
Led Agile-based coaching, instructing on best-practices for sprint planning, sprint retrospectives, and socializing processes for Sinclair Digital and Sinclair Broadcasting teams; advocated adoption of Scaled Agile Framework (SAFe) processes for Program Management Office (PMO).
Partnered with product designers / developers to accurately define user stories and ensure testability.
Served as user acceptance testing (UAT) Engineer on a web site / device Scrum Team, leading test engineering management function across test strategy development, test tool evaluation / deployment, and bug reporting.

Confidential - Seattle, WA

Project Manager / Quality Assurance Lead

Responsibilities:

Directed requirements collection and analysis in coordination with internal and external teams, partnered with third-party OEMs to develop product testing strategies; planned sprints, developed user acceptance testing (UAT) processes, overhauled Application Approval team’s hand-off to QE workflow, and established app store release criteria.
Grew test coverage by 500% and secured resulting gains in user ratings from top revenue-producing apps.
Successfully managed portfolio of 9 consecutive projects. Overall, the team delivered on over 30 apps.

Confidential - Seattle, WA

General Manager

Responsibilities:

Designed company web presence and propelled SEO metrics by 60% within 6 months; leveraged Confidential Flex platform to develop business management web services application.
Drove 30% YOY profit growth through innovative initiatives, including monetizing blog and increasing referrals by 20%.
Engaged with Seattle Animal Care & Control as consultant and served as expert witness in dog bite litigation.

Confidential - Redmond, WA

Senior Strategist

Responsibilities:

Played instrumental role in identifying and evaluating privacy / trust failures spanning engineering, operations, marketing, PR, and corporate policy.
Forged end-to-end program model, proposal, and project deliverables, informed by in-depth business cases, to resolve gaps, issues, and deficiencies, featuring improved role definitions, confidential information handling procedures, investigation processes, and remediation strategies.

Confidential - Seattle, WA

Senior QA Manager

Responsibilities:

Built strong relationships with major customers and third-party systems integrators, including newspapers across the country, Time, Inc., and Xbox.
Delivered 30% improvement in defect identification and resolution metrics.
Spearheaded product usability improvement efforts in collaboration with Product Development and Product Management teams.