Project/Program Manager Resume Chicago, IL - Hire IT People

SUMMARY

Highly motivated and experienced, professional, hands on project manager, Certified Scrum Master (CSM) and architect focused on delivering and implementing world class business systems and solutions through process, solution engineering, and technical innovation.
Over 20 years of experience in project management, team leadership and full software lifecycle development.
Expertise in collaboration tools and techniques, Customer and Employee Experience Management, eLearning and live training, presentation, and maintaining relationships with stakeholders of all levels.

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Project/Program Manager

Responsibilities:

Managed and oversaw Global Customer Experience projects and integrations
Led global teams to design, execute and monitor projects for all customer facing teams
Work with business stakeholders, sponsors, vendors and clients to understand success criteria and show measurable progress towards those goals
Responsible for all CRM related projects

Confidential, Chicago, IL

Senior IT Technology Infrastructure Project Manager

Responsibilities:

Managed and oversaw a portfolio of infrastructure projects, currently valued at over $5 million dollars combined
Lead diverse team of engineers in the design, execution and monitoring of projects for business partners and clients
Work with business stakeholders, sponsors, vendors and clients to understand success criteria and show measurable progress towards those goals
Prepare and provide project plans, cost and risk assessments, and other needed artifacts for team and management via Service Now, Microsoft Project, and SharePoint.

Confidential, Northbrook, IL

Customer Relations Manager & IT Project Manager

Responsibilities:

Designed and oversaw the technical strategic direction for the commercial operations and learning programs, serving over 1,500 sales team members.
Supervised project teams of five to 25 members, mentoring and guiding staff in best practices for user experiences, platform development, and implementation.
Worked directly with business partners to identify and execute innovative initiatives to achieve business objectives, and worked with IT to ensure the objectives were delivered successfully.
Maintained relationships with key stakeholders, including IT Developers, business clients, over 40 unique vendors, and executive management teams.

Project Manager

Confidential

Responsibilities:

Designed, implemented, and managed large - scale organizational initiatives. This includes working with Validated and Qualified systems, and FDA-approved SDLC documentation following GxP guidelines.
Improved communication and infrastructure synergy across a global network of business partners and vendors.

Confidential, Chicago, IL

Senior Client Technology Engineer / Subject Matter Expert/Project Manager

Responsibilities:

Led the development and implementation of all user-facing technologies and processes for the Confidential of Chicago (FRBC), including hardware and operating system upgrades, software enhancements, and remote access.
Managed up to 14 reports (direct and indirect), conducting recruitment, training, mentoring, and performance evaluations to retain high quality talent.
Negotiated relationships between C-level staff, managers, directors, employees, and vendors to identify appropriate solutions that achieved business and financial objectives.
Implemented emerging technologies relevant to business needs, with particular emphasis on process design and control, risk management and business continuity.